OTHER

FEED

UNKNOWN

Conducts employment activities to include staffing (hire/term responsibilities), training, and conducting performance reviews with all dining room personnel, as well as recommending salary increases and issuing employee work histories. Ensures that inventory levels for both food and non-food items are properly maintained in accordance with company guidelines through correct ordering procedures and efficient usage and yield application.

At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll be responsible for making special days memorable and everyday meals something extraordinary.  At Perkins where we've experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! We respect one another for our talent, creativity and individual differences. We bring our greatest individual strengths to achieve success as a team. If career growth is what you are looking for- we got that too!   SUMMARY OF POSITION Assists the General Manager in restaurant operations and in achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Provide direction for restaurant staff to ensure maximum guest satisfaction, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment.   REPORTING RELATIONSHIPS <ul><li>Reports: Directly to General Manager</li><li>Internal: Extensive contacts with all levels of store personnel as well as all home office departments.</li><li>External: Extensive contacts include guests, distributors, repair technicians, salespersons, and community organizations and schools</li></ul>  LEADERSHIP ABILITIES <ul><li>Demonstrates principles actions, uses sound judgment and follow through on commitments.</li><li>Anticipates problems and issues and makes timely and sound decisions.</li><li>Demonstrates a passion and working knowledge of food, liquor, beer and wine.</li><li>Leads by example and maintains a guest first focus.</li><li>Sets and shares goals with team, monitors and tracks progress of goals.</li><li>Directly and honestly addresses issues and resolves conflicts and seeks opportunities for improvement.</li><li>Clarifies roles, responsibilities, priorities and expectations.</li></ul>  POSITION ACTIVITIES AND TASKS <ul><li>Assists the General Manager in planning and analyzing administration and operations manpower. </li><li>Ensures that all menu items are prepared, portioned, and presented properly in a clean safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations.</li><li>Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant. </li><li>Ensures the unit's compliance to productivity and service standards with a sufficient number of well-trained and productive employees.  </li><li>Ensures proper management of the facility and equipment through preventive</li><li>Maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements.</li><li>Ensures that inventory levels for both food and non-food items are properly maintained in accordance with company guidelines through correct ordering procedures and efficient usage and yield application.    </li><li>Conducts employment activities to include staffing (hire/term responsibilities), training, and conducting performance reviews with all dining room personnel, as well as recommending salary increases and issuing employee work histories.</li><li>Ensures accurate financial data to include: payroll, cash and receipts, productivity, food costs, and operating expenses. Responsible for all communications with regard to system breakdowns and deficiencies. </li><li>Attends unit management meetings, makes presentations as requested.  Responsible for meeting established objectives during periods of his/her or Key Hourly’s supervision.</li><li>Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.</li><li>Ensures the thorough training and development of non-exempt personnel directly supervised.</li></ul>  PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS <ul><li>Extensive standing and walking for up to 8 hours</li><li>Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards.</li><li>Must be able to communicate clearly</li><li>Exposure to heat, steam, smoke, cold</li><li>Reaching heights of approximately 6 feet and depts. of 2 ½ - 3 feet.</li><li>Must have high level of mobility/flexibility in space provided</li><li>Must have time management skills</li><li>Must be able to read, write and perform addition/subtraction calculations</li><li>Must be able to control and utilize fingers to write, slice chop and operate equipment.</li><li>Must be able to fit through openings 30” wide</li><li>Must be able to work irregular hours under heavy pressure/stress during busy times</li><li>Bending, reaching, walking</li><li>Carrying trays of food products weighing about 50 pounds for distances up to 30 feet</li><li>Lifting up to 50 pounds</li><li>Exposure to dish and cleaning chemicals</li></ul>  SUPERVISION RECEIVED: Receives direction and training from Regional Manager as to the specific procedures and assignments. EDUCATION LEVEL REQUIRED: High school diploma; some college or degree preferred. EXPERIENCE REQUIRED: 1 – 2 years’ managerial experience preferred, preferably in the food service industry   Disclaimer This position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required.   This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Perkins Corporate.

Perkins Restaurant & Bakery - Sugarland Enterprises, Inc.

Night Service Manager

Bakery

Communication Skills

Conservation

Corporate Policies

Data Quality

Distribution Channel

Facilities Management

Follow Through

Health Department

High School Diploma

Inventory Levels

Lift/Move 50 Pounds

Maintenance Services

Operational Audit

Operational Expenditure (OPEX)

Operations Management

People Management

Performance Reviews

Physical Demands

Problem Solving Skills

Project Tracking

Regulations

Restaurant

SLICE (Simulation Language with Integrated Circuit Emphasis)

Safety Training

Sales

Sanitation

Set Goals

Staff Development

Time Management

Training/Teaching

The manager oversees daily operations, coaches team members, and leads continuous improvements in service quality, efficiency, and team capability. This role requires substantial independent judgment, critical thinking, and the ability to make timely decisions that directly impact guest satisfaction and property performance.

Job SummaryThe Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem-solving, and high service standards. This role requires substantial independent judgment, critical thinking, and the ability to make timely decisions that directly impact guest satisfaction and property performance. The manager oversees daily operations, coaches team members, and leads continuous improvements in service quality, efficiency, and team capability. Supervisory Responsibilities - Recruits, selects, and onboard customer service team members with a strong focus on service excellence. - Trains, mentors, and develops employees in customer service best practices, critical thinking, and issue‑resolution strategies. - Creates and manages schedules, assigns tasks, and ensures adequate staffing levels for optimal service delivery. - Approves bi-weekly timecards, manages attendance, and prepares overtime reports. - Conducts timely, constructive performance evaluations using data-driven assessments. - Exercises independent judgment when recommending coaching, disciplinary action, or separation in alignment with company policy.   Duties and Responsibilities - Leads and manages the customer service team, ensuring compliance with company service standards and operational guidelines. - Builds, coaches, and sustains a high‑performing team capable of independent problem-solving and adaptable service delivery. - Establishes clear expectations, performance standards, and accountability practices. - Analyzes guest surveys, feedback, and service trends to identify root causes and implement corrective actions. - Keeps the team updated on changes to products, services, policies, and procedures. - Utilizes critical thinking to interpret guest concerns, resolve complex issues, and determine when escalation is necessary. - Collects, analyzes, and reports data on guest complaints, service performance, and team metrics. - Prepares monthly performance summaries that highlight trends, risks, and strategic recommendations. - Develops and updates knowledge-based documents, FAQs, and self-help resources to streamline service operations. - Identifies operational inefficiencies and recommends improvements to leadership. - Participates in budget planning, contributing insight on staffing, service tools, and resource needs. - Performs additional duties and special projects as assigned.   Required Skills/Abilities - Strong leadership and supervisory capabilities. - Excellent verbal and written communication skills. - Advanced understanding of customer service principles. - Highly organized with exceptional attention to detail. - Proven ability to resolve complex customer issues using independent judgment. - Strong critical thinking skills with the ability to analyze data and make informed decisions. - Skilled in coaching, mentoring, and driving continuous improvement. - Proficient with Microsoft Office and related software tools. Education and Experience - Bachelor’s degree preferred. - Minimum three years of experience in high-level customer service. - Minimum two years of supervisory or leadership experience. Physical Requirements - Prolonged periods working at a desk and on a computer. - Ability to move throughout the facility during the workday. - Ability to stand or walk for extended periods. - Ability to lift up to 50 pounds as needed.

307 RACING MANAGEMENT, LLC

Customer Service Manager - Gillette, WY

Analysis Skills

Best Practices

Budget Management

Coaching

Continuous Improvement

Corporate Compliance

Corrective Action

Customer Service Management

Customer Support/Service

Data Analysis

Detail Oriented

Disciplinary Action

Frequently Asked Questions (FAQ)

Leadership

Maintain Compliance

Mentoring

Microsoft Office

Operations

Operations Guidelines

Organizational Skills

Performance Analysis

Performance Management

Performance Metrics

Presentation/Verbal Skills

Process Improvement

Quality Management

Records Management

Reporting Skills

Resolve Customer Issues

Root Cause Analysis

Schedule Development

Service Delivery

Trend Analysis

Writing Skills

HiringThing

This position will provide expertise and oversee our survey team Our ideal vision for this position is a candidate who is eager to provide value, knowledge, and to contribute to our overall organizational culture. Mountain Plains, LLC is seeking an experienced Professional Land Surveyor to join our team and advance their career!

Professional Land Surveyor Mountain Plains, LLC is seeking an experienced Professional Land Surveyor to join our team and advance their career! This position will provide expertise and oversee our survey team Our ideal vision for this position is a candidate who is eager to provide value, knowledge, and to contribute to our overall organizational culture. What you offer us: Provide innovative solutions to our team and quality-conscience services to our clients The ability to balance a variety of tasks & priorities according to the needs of our team and clients Open communication, dependability, and a strong work ethic What we offer you: Becoming part of a motivated, forward-thinking, and dedicated team Competitive benefits package including health, vision, dental, Health Savings Account, Aflac, Paid Time Off, Bonus Potential, a generous 401k plan Competitive compensation based on level of education, training, and experience Personal growth, career advancement, and professional developmentResponsibilities: Supervise survey crew operations for all aspects of surveying Perform record searches at various records offices and government entities Prepare legal descriptions, sign and seal all survey plans Follow instructions and work orders from project managers Read and comprehend construction plans for construction layout Collaborate effectively with survey crew members, all coworkers, and clients Develop professional relationships to gain clientele, expanding survey practice footprint Qualifications: Registered Professional Land Surveyor (PLS) in ND, SD, MT, or WY 4 years-experience in Land Surveying Valid Driver’s License with clean record High-level computer and technical skills Excellent verbal and written communication skills Must pass drug/alcohol screening Exudes strong leadership & management abilities An ability to multitask, manage, and adapt to changing work environments #hc231143

Project Management Jobs in Gillette, WY

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Project Management Jobs in Gillette, WY

Night Service Manager Perkins Restaurant & Bakery - Sugarland Enterprises, Inc.

Customer Service Manager - Gillette, WY 307 RACING MANAGEMENT, LLC

Professional Land Surveyor - Licensed Mountain Plains

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