Demonstrate sound decision making by approving exception items and transactions; through the review of overdrawn accounts and determination on whether or not to pay items; and by identifying when situations require escalation or knowledge from an outside resource, and how to effectively access that resource to ensure a superior customer experience. Education and Experience: A combination of education and experience equivalent to as associate's degree in business administration or related field; and knowledge typically gained through a minimum of five years progressively responsible experience in branch operations, including one year of supervisory experience.