Thorough knowledge of complex federal, state and local laws governing public assistance and welfare reform; Knowledge of basic human behavior and social problems; Knowledge of social, economic, health and cultural factors which can serve as barriers to employment; Knowledge of best practices in workforce development and case management; Ability to communicate effectively, both orally and in writing; Ability to make mathematical computations; Ability to schedule, organize, and manage workload of self and others sufficient to meet deadlines; Ability to read, interpret and apply program policies and procedures; Ability to use automated technology to conduct research, to establish and maintain case records, and to produce correspondence and reports; Ability to interpret and analyze data; Ability to handle multiple deadlines, high volume of client contact, high caseloads, and competing priorities; Ability to establish and maintain effective working relationships with clients, co-workers, other human service providers and the general public; Ability to work well with clients and coworkers from various socio-economic and cultural backgrounds; Ability to maintain professional ethics related to confidentiality of client information; Ability to work in a team environment; Ability to work effectively with people under stress; Ability to provide excellent customer service; Ability to identify clients in crisis and intervene to stabilize the situation; Ability to identify client issues requiring referral to other human service providers (e.g., substance abuse, spousal abuse); Ability to supervise the work of others effectively; Ability to provide ongoing, timely, and constructive feedback to staff regarding case work; Ability to develop, train, mentor, and motivate staff; Ability to review cases for consistency, best practice, timeliness, accuracy and appropriateness of action; Ability to accept changes in work assignments and environment; Ability to recognize and implement best proactive approaches to service delivery; Ability to make public presentations. Word (Knowledge of common functions such as creating a title; using, modifying, and creating styles; indenting paragraphs; using tabs and tables; inserting a hard page break; using page numbering; creating headers and footers; inserting graphics; adding comments and tracking changes).