UNKNOWN

FEED

In addition to training and guidance by a dedicated Sales Manager, our Sales Representatives receive support and collegiality from our mentorship program that pairs new employees with colleagues who are already experienced in their role. Generous health benefits, including PPO, EPO, and High Deductible medical insurance options, vision insurance, dental insurance, flexible spending accounts for healthcare, dependent care and commuter, gym membership reimbursement, and more.

YEAR

<p>The College Department of W.W. Norton & Company - the largest and oldest independent and employee-owned publisher - produces textbooks and courseware for undergraduate studies in the humanities, sciences, and social sciences. Our success rests on developing content of unmatched quality to support course goals for all educational environments. We support equity-minded teaching that improves outcomes for members of every learning community. Reflecting cutting-edge pedagogy, flexible learning pathways, and best practices in accessibility, our carefully integrated materials work to help <em>all </em>students succeed.</p><p/><p>We seek a goal-oriented <strong>College Publishing Sales Representative </strong>in our <strong>Denver territory</strong> to promote our courseware and textbooks (print and digital) with undergraduate instructors.</p><p/><p><strong>Job Advantages and Highlights </strong></p><ul><li>Pride in Independence. Nortonians value reading, learning, and sharing ideas. We collaborate, innovate, and celebrate with a distinctive sense of shared purpose. Many of us have called Norton home for decades, if not our entire careers.</li><li>Variety. Because higher education sales work involves in-person meetings with college instructors, our Sales Representatives travel to the colleges within their geographic territory. They enjoy changes of scenery, exercise, and the opportunity to meet different challenges across a range of academic fields.</li><li>Intellectual engagement. Through consulting instructors about their course goals, teaching strategies, and educational challenges, our College Sales Representatives are exposed to ideas and information that span scores of subject areas. This is a perfect job for lifelong learners who love to read and thrive on discovery.</li><li>Camaraderie. Norton Representatives love driving sales success, but they also value exchanging ideas and discussing favorite books, music, travel destinations, etc. They come from diverse backgrounds, have wide-ranging interests, and embrace continuous learning.</li><li>Career development. Norton values promotion from within the organization, and professional advancement is priority. Our managers work to help foster each employee’s development around their identified strengths and professional goals.</li><li>Mentorship. In addition to training and guidance by a dedicated Sales Manager, our Sales Representatives receive support and collegiality from our mentorship program that pairs new employees with colleagues who are already experienced in their role.</li></ul><p><strong>Professional Responsibilities </strong></p><ul><li>Conduct roughly four college visits per week (during the regular academic year) with the aim of consulting between 10 and 15 professors on each allocated campus day.</li><li>Conduct virtual meetings with faculty during days not spent on campus.</li><li>Develop relationships with academic faculty by assessing their teaching challenges and demonstrating how Norton’s educational materials can provide solutions</li><li>Engage with instructors on campus through cold calls and scheduled appointments.</li><li>Familiarize oneself with major new titles and revised editions each year, as well as with competing texts.</li><li>Increase revenue and adoption rates for books and courseware within the defined sales territory.</li><li>Collaborate with colleagues on strategic plans for advancing priority sales opportunities.</li><li>Set tracking and revenue goals with guidance from sales management.</li><li>Identify opportunities, document related activities, and track progress using the company’s Salesforce-based customer relationship management tool.</li><li>Provide customer support to instructors who assign or wish to evaluate Norton’s course materials</li><li>Attend national and regional conferences</li><li>Overnight travel requires approximately 40-45%</li></ul><p>The preceding list represents only the primary responsibilities associated with the position. Employees are required to perform other periodic activities as deemed necessary by Norton.</p><br/>Keyword: College Publishing Sales Representative, Denver<br/>Required Experience:<br/><p><strong>Compensation and Benefits </strong></p><p>Currently available benefits include:</p><ul><li>Total compensation, including discretionary bonuses, for this position is $50,000-$80,000. All salaries and salary ranges posted by Norton may vary depending on experience, skills, location and like considerations.</li><li>Company vehicle (insurance, maintenance, fuel, and personal mileage allowance) *</li><li>Reimbursement of qualified travel-related expenses</li><li>Generous paid time off and paid holidays</li><li>Generous health benefits, including PPO, EPO, and High Deductible medical insurance options, vision insurance, dental insurance, flexible spending accounts for healthcare, dependent care and commuter, gym membership reimbursement, and more. Coverage for spouses, domestic partners, and dependent children is available.</li><li>Profit-Sharing and 401(k) benefit plan with discretionary contribution matching by employer</li><li>Disability and life insurances</li><li>FMLA, parental, and other leave</li><li>Employee Assistance Program (for mental health, financial planning, and other needs)</li><li>Company-provided laptop</li><li>Employee discounts on Norton books</li><li>Limited matching of employee donations to select non-profit organizations?</li></ul><p>*Use of company car depends on driving record and eligibility.</p><p>All policies and benefits described are subject to change at any time.</p><p/><p><strong>Experience and Skills </strong></p><p>Are you a good fit? If you are intellectually curious, self-motivated, competitive, resourceful, collaborative, organized, and persuasive, then the answer is yes!</p><p>We hire candidates at all career levels - from recent college graduates to those with years of experience. Ideal candidates have some successful employment or internship history in sales, marketing, editing, teaching, or roles that require customer interaction. Since learning outcomes and pedagogy vary substantially across from disciplines and subject areas, our Representatives must be nimble, devising creative, strategic solutions for instructors and ultimately increasing sales for Norton. Our College Sales Representatives must be able to sharpen their analytic and strategic skills daily.</p><p/><p><strong>Requirements</strong></p><ul><li>BA/BS degree and a valid driver’s license</li><li>Employment eligibility to work with W.W. Norton, Inc. in the US</li><li>Ability to travel by both car and airplane. Some overnight stays are necessary for campus visits, sales conferences, training, and/or professional development. (The amount of overnight travel for campus work varies by territory.)</li><li>Residence within or near the geographic territory that encompasses the sales accounts associated with the job. (Relocation can be a negotiated condition of employment.)</li><li>Strong communication and critical thinking skills.</li></ul><br/><br/>From: W.W. Norton & Company, Inc.

W.W. Norton & Company, Inc.

College Publishing Sales Representative, Denver

Analysis Skills

Best Practices

Calendar Management

Career Development

Cold Calling Skills

Communication Skills

Compensation and Benefits

Conferences

Content Development

Courseware Development

Customer Relations

Customer Relationship Management (CRM) Systems

Customer Support/Service

Diversity

Driver's License

Editing

Employee Assistance Plan

Financial Analysis

Financial Planning

Higher Education

Insurance

Laptop PC

Marketing

Mentoring

Music

Non-Profit Funding

Pedagogy

Project Tracking

Psychiatry and Mental Health

Regional Sales

Reimbursement

Revenue Growth

Sales

Sales Management

Sales Support

Salesforce.com

Social Sciences

Strategic Planning

Training/Teaching

Willing to Travel

ATSOndemand

PERMANENT

FULL_TIME

ADAPTED_NOW

As a Content Strategist, you will own the overall help and support strategy for users and customer care agents for products across multiple content channels (help center, AI-driven user support, agent knowledge base, agent-facing training, etc.).Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.

The application window will be open until at least May 7, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.<h3>Minimum qualifications:</h3><ul><li>Bachelor’s degree or equivalent practical experience.</li><li>5 years of experience in content strategy, copywriting, technical writing, knowledge management or related projects or program management.</li></ul><h3>Preferred qualifications:</h3><ul><li>Experience driving projects with minimal guidance and high attention to detail.</li><li>Experience using generative AI tools to draft content or turn technical information into user-friendly content.</li><li>Experience using analytics to identify gaps and iterate on existing content/generate new content.</li><li>Familiarity with hypertext markup language (HTML), content management systems, taxonomy, and basic UX design principles.</li><li>Ability to work cross-functionally with subject matter experts to gather requirements, validate content accuracy, and manage approvals.</li></ul><div><h2>About the job</h2><p>At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences. gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.</p><div>As a Content Strategist, you will own the overall help and support strategy for users and customer care agents for products across multiple content channels (help center, AI-driven user support, agent knowledge base, agent-facing training, etc.).</div>Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.<div></div><div>The US base salary range for this full-time position is $114,000-$163,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.</div><div></div><div>Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.</div></div><div><h2>Responsibilities</h2><ul><li>Produce support content for users, aligned with product goals and informed by customer knowledge, performer/industry data, technical capabilities and journey insights.</li><li>Ensure creation and delivery of accurate, effective, high-quality content for all supported channels across locales; drive prompts and moderate output of AI-enabled content creation or publishing tools. Draft and publish content in exception cases where needed; provide feedback to technical teams to help improve functionality and efficiency of AI content drafting tools.</li><li>Stay up-to-date on best practices for “source-of-truth” information structure for consumption by AI tools.</li><li>Collaborate with stakeholders for content project management and partner with product managers and engineers to generate content.</li><li>Monitor the performance of existing content and perform "health checks" to ensure information remains accurate and relevant. Identify and resolve content-related issues.</li></ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google

Content Strategist, gUP Content Product Strategy

Artificial Intelligence (AI)

Content Management

Content Management Systems (CMS)

Copy Writing

Cross-Functional

Data Quality

Detail Oriented

Ecosystems

Equal Employment Opportunity (EEO)

HTML (HyperText Markup Language)

Knowledge Base

Knowledge Management

Performance Analysis

Problem Solving Skills

Product Engineering

Product Strategy

Product Support

Project/Program Management

Publishing Software

Requirements Management

Requirements Validation/Verification

Taxonomies

Technical Writing

User Experience Design (UXD)

User Interface/Experience (UI/UX)

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College Publishing Sales Representative, Denver W.W. Norton & Company, Inc.

Content Strategist, gUP Content Product Strategy Google

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