Collaborates with peers in the organization to devise suggestions for expediting maintenance and troubleshooting procedures, and documents all relevant field activities- Troubleshooting and Debugging: confers with customers in initial deployment troubleshooting, including debugging new hardware and software- Operation & Maintenance: offers guidance and training to the client personnel to educate them about the product operation and maintenance procedures- Sustains necessary facility support with analyzing issues and giving suggestions in a timely manner- Function as the first and main point of contact for customers on any complaints, inquiries, and systems issues. Continuous innovation in passive component function integration, miniaturization, and manufacturing automation, cutting edge WSS and amplification technology and comprehensive optical, mechanical, electrical and software design capabilities enable us to serve the needs of high-density, high-bandwidth, and flexible optical networks of telecom, datacom, hyperscale datacenter and supercomputing.