NewSr. Customer Experience Manager (US) PointClickCare Technologies IncSr. Customer Experience Manager (US)NYRemote$113,000–$126,000 / yearWith the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. Position Summary: The Senior Customer Experience Manager will work with the Customer Experience Director and partner with multiple stakeholders across PointClickCare to define, govern and measure the end-to-end customer experience.
Senior Account Executive II, Financial Services Collibra NVSenior Account Executive II, Financial ServicesNY$140,000–$175,000 / yearCollibra is the Data Intelligence company, helping organizations maximize the value of their data through trusted, governed, and meaningful data access - empowering many of the world''s leading financial institutions to scale data-driven decision-making while meeting the most demanding regulatory and compliance requirements. Your mission is to build brand authority and serve as a Data Intelligence visionary across the entire customer lifecycle, driving demand, accelerating adoption, and leading expansion efforts within a territory of top-tier incumbents and high-growth financial prospects.
Senior Payroll Data Analyst (HCM PeopleSoft/ERP Systems) New York University School of MedicineSenior Payroll Data Analyst (HCM PeopleSoft/ERP Systems)New York, NY$70,481.60–$98,827.63 / yearhas ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.
Senior Sales Representative Clarity Testing ServicesSenior Sales RepresentativeTarrytown, NY$60,000–$70,000 / yearFull timep>We are seeking an experienced Sales Representative with preference for a strong background in selling firefighter equipment, supplies and/or occupational health medical services, specifically annual physical exams for fire departments. Our clients include major organizations such as Con Edison (since 2003), the NYC Department of Environmental Protection (since 2001), Skanska, Regeneron Pharmaceuticals, and Metropolitan Transportation Authority Capital Construction.
Customer Content Campaigns Senior Manager Genesys Cloud Services IncCustomer Content Campaigns Senior ManagerNew York, NY$104,500–$183,700 / yearYou'll turn customer proof from a set of individual assets into an always-on marketing engine, extending the reach of customer stories through campaigns and experiences you help shape, in partnership with the teams that own execution. Genesys is looking for a Customer Content Campaigns Senior Manager to turn customer stories and customer proof into integrated marketing campaigns that reach the right audiences, across the right channels, at the right moments.
Sr Customer Care Loaner Specialist FUJIFILM Biotechnologies USA IncSr Customer Care Loaner SpecialistFairfield, NJ$29–$34.27 / hourFor all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.
Senior Customer Success Manager AvanteSenior Customer Success ManagerNew York, New YorkBringing forth a combination of enterprise customer service and complex account management skills, you will build lasting relationships across multiple stakeholders and drive value across our enterprise customers. 7+ years of customer success experience in B2B SaaS, with at least 3+ years owning strategic enterprise accounts with multi-stakeholder buying committees and at least 2+ years working at a start-up (seed through series C).
Senior Manager, Customer Experience Strategy AwaySenior Manager, Customer Experience StrategyNew York City, New YorkYou will bridge data and creative execution, scaling signature programs like Surprise & Delight and VIP personalization while partnering cross-functionally across retail, social, and service to eliminate customer friction and build lasting brand loyalty. You’ll design and evolve key retention initiatives—including Surprise & Delight programs and VIP personalization frameworks—partnering with Brand to establish audience segments, data collection protocols, and commercial targets.
NewSenior Customer Success Manager OneTrustSenior Customer Success ManagerNew York, New YorkAn Excellent communicator, you understand how messaging resonates with different stakeholders and how to tailor your style to meet the audience Motivated to drive outcomes for your customers, you see Customer success as your own Comfortable holding other stakeholders accountable and unafraid to get loud when needed Lover of technology and someone who wants to learn how your customers use our products Empathetic to your customers, able to drill down into their pain points and find solutions that meet their needs Steady in the face of business-critical issues and capable of handling customer escalations Thrive in a fast-paced start up environment, and skilled at prioritizing incoming requests Strategic thinker, at your happiest when problem-solving, and comfortable making decisions Independent, but also a team player Willing to travel, job requires (Estimated 10-20%) Your Experience Includes BA/BS in a relevant subject is required 5-7 years in a client-facing role within a CSM, professional services, or technical consulting role Effective customer-facing communication skills. Establish relationships with customer stakeholders and executive sponsors to become a strategic and trusted advisor throughout the customer lifecycle Act as the primary contact and sherpa to help your customers navigate OneTrust Collaborate cross-departmentally to provide product expertise Accelerate customer solutions through knowledge of their business and best practice guidance Deliver proactive communication and manage mission-critical escalations Align customer’s roadmap with our product roadmap Advocate for your customer by sharing their key business requirements internally with our Product and Engineering teams and managing their product feature requests.
Senior Manager, Customer Experience Strategy Away TravelSenior Manager, Customer Experience StrategyNew York, NY$135,000–$145,000 / yearYou will bridge data and creative execution, scaling signature programs like Surprise & Delight and VIP personalization while partnering cross-functionally across retail, social, and service to eliminate customer friction and build lasting brand loyalty. You'll design and evolve key retention initiatives-including Surprise & Delight programs and VIP personalization frameworks-partnering with Brand to establish audience segments, data collection protocols, and commercial targets.
Senior Director, Technology Client Services Columbia UniversitySenior Director, Technology Client ServicesNY$150,000–$175,000 / yearOur ever-evolving curriculum, featuring pioneering courses, STEM certification, and immersive experiential learning, prepares students to excel in key areas such as digital transformation, entrepreneurship and innovation, twenty-first century finance, the intersection of business and society, and climate and sustainability. Designs and implements a modern, tiered client services model that sequences support across self-service resources, AI-assisted chat, live human support, and ticketed escalation - reducing friction for clients and improving resolution rates at every level.
Equity Research Senior Associate, Healthcare Services Citigroup Inc.Equity Research Senior Associate, Healthcare ServicesNew York, NY$121,200–$181,800 / yearCiti's Equity Research team is looking for a Senior Associate to support the lead analyst covering the Healthcare Services sector, contributing to the delivery of high-quality, independent investment insights to institutional clients globally. Apply today to bring your equity research expertise and influence across Citi's Healthcare Services franchise, with direct access to global institutional clients, senior executives, and investment banking leadership.
Sr Product Manager II - Customer Identity Product The Walt Disney CoSr Product Manager II - Customer Identity ProductNew York, NY$163,100–$218,700 / yearProduct Management is responsible for driving the overall user experience, feature strategies and concepts, and engagement paradigms for Disney Entertainment & ESPN's global portfolio of consumer-facing streaming and digital products - including Disney+, Hulu, ESPN, ABC, ABC News, Nat Geo, Marvel, and Star Wars. If you are someone whose dream job sits between business strategy, UX design, creative problem-solving, and technical solutioning; you are an expert in both crafting a vision and driving successful execution; and you are excited to build scalable features that will drive global growth for years to come, we invite you to apply for this role.