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Coordinate the People Strategy needs from each Resort operating area into an organized, well-defined human resources plan which identifies recruiting and placement targets, specific actions to address developmental needs, recognition, and training objectives. Manage and set the expectations that Department Heads will identify and develop employee development plans in all departments for career advancement using performance review systems, cross-training, and goal setting.

<h3>Job Title</h3>General Manager<h3>Job Summary</h3>A Resort, its facility, services, and staff constitute an environment dedicated to providing recognition, quality service, overall satisfaction, and value to its members. The General Manager's primary purpose is to assure all actions are coordinated to exceed Guest expectations while achieving revenue objectives and satisfying financial covenants and contractual obligations. The single indicator of a General Manager's success is continued growth, achieved through effective marketing, sales, Guest Relations, and operational quality.<h3>Essential Responsibilities</h3><ul><li>Oversee a complete professional team to provide services and support for all aspects of the Resort, including front office, housekeeping, maintenance, food & beverage, concierge, finance, and human resources. Adapt and grow as the resort develops.</li><li>Oversee the relationship with on-site vendors and local partner vendors.</li><li>Provide new revenue potential opportunities to maintain a positive cash flow position.</li><li>Secure and maintain active, positive involvement from the Managing Principals by sharing the vision for the Resort and the means to achieve it, gaining their support to build a culture of Guest focus, quality, and service.</li><li>Keep the Managing Principals regularly informed about the state of the Resort through well-organized, documented, and effective meetings.</li><li>Follow established financial plans and revenue guidelines in all areas.</li><li>Set resort goals, both qualitative and quantitative. Develop business and financial plans for the Resort. Monitor Resort performance according to plan on a daily/weekly basis and take appropriate actions as needed to assure expected revenues are realized from each operating area in the Resort. Work with department heads to develop and implement actions to ensure Resort performance from each operating area to plan.</li><li>Ensure all expense control systems are in place with close monitoring of all department expenses, including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.</li><li>Maintain exceptional facilities by creating a quality environment through staffing, programming, service operations, and maintenance.</li><li>Work with the VP of Sales to ensure quality of course, maintaining budget and compliance with company standards, as well as environmental regulation compliance.</li><li>Ensure the Resort is not placed in a position of liability by acts of negligence or poor management decisions.</li><li>Manage and set the expectations that Department Heads will identify and develop employee development plans in all departments for career advancement using performance review systems, cross-training, and goal setting.</li><li>Coordinate the People Strategy needs from each Resort operating area into an organized, well-defined human resources plan which identifies recruiting and placement targets, specific actions to address developmental needs, recognition, and training objectives.</li><li>Recruit, select, develop, and continually evaluate a qualified staff of Department Heads to understand the relationships between value, while achieving departmental revenue objectives and net margins.</li><li>Create a motivated work environment, centered upon teamwork and mutual respect that focuses on Member and Employee Partner Satisfaction, while exceeding the Resort's revenue objectives.</li><li>Perform a multitude of different functions as needed, helping others when the occasion arises.</li><li>Adhere to all company, Resort, and department written mandatory standards of operation, policies and procedures, manuals, memos, oral instructions, etc.</li><li>Conduct oneself as a representative of the Resort's management team, visibly supporting and implementing policy and demonstrating high standards of ethics and integrity with Guests, peers, and employees.</li><li>Maintain good conduct and safe working habits while in all areas and assure that others are acting safely. Audit assets, maintenance procedures, and safety practices in each Resort operating area through the staff of Department Heads to assure a secure, safe environment is maintained.</li><li>Apply initiative to achieve personal/professional growth as a member of the Resort's management team and maintain professional certifications as they may apply to the business.</li><li>Ensure all Resort Policies and Procedures are adhered to and ensure all Resort staff are accountable for compliance with these Policies and Procedures.</li><li>Assure each Resort Employee Partner in high Guest contact areas has successfully completed training and is actively promoting Resort programs/events.</li><li>Actively participate in Resort events, facilitating Members to create their own value, making use of significant personal contact as a means of gathering feedback.</li><li>Take initiative to solve problems, utilizing all available resources including regional and corporate staff.</li><li>Ensure service recovery programs are in place, staff is properly trained to execute, and being properly utilized as set forth by management.</li><li>Personally handle serious Guest complaints and concerns quickly and effectively to ensure issues are resolved to their satisfaction.</li><li>Lead and motivate others to achieve expected outcomes.</li><li>Manage time effectively.</li></ul><h3>Requirements</h3><ul><li>10+ years in Resort and resort management or related field.</li></ul><h3>Equal Opportunity Employer</h3>NDM Hospitality is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Job Posted by ApplicantPro

NDM Hospitality Services

Resort General Manager - Bali Hai Atlantic Beach NC

Budget Management

Business Plan

Cash Flow

Contract Requirements

Control Systems

Corporate Compliance

Environmental Compliance

Environmental Regulations

Expense Tracking

Finance

Financial Audit

Financial Planning

Food and Beverage Industry

Forecasting

Hospitality Revenue

Housekeeping/Cleaning

Human Resources

Maintain Compliance

Marketing

Meet Sales Quota

Organizational Skills

Performance Analysis

Performance Reviews

Policy Implementation

Problem Solving Skills

Procedure Implementation

Regulatory Compliance

Resolve Customer Issues

Revenue Growth

Revenue Planning

Safety Process

Safety/Work Safety

Sales

Set Goals

Staff Development

Staff Training

Sterling Commerce CONNECT:Direct

Team Player

Time Management

Talent Acquisition

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Works with District Manager to establish restaurant priorities, and develops and executes restaurant plans. Informally evaluates restaurant performance, receives and incorporates feedback from restaurant inspections, and implements action plans to improve restaurant ratings.

JOB TITLE: General ManagerDEPARTMENT: OperationsSUPERVISOR: District ManagerOur Company is committed to your success by providing you with the training and tools you need to be successful. Our success is based on your commitment to the guest. Guests come first and are the most important people in our business because they make our paychecks possible.GENERAL JOB DESCRIPTIONManages the operations and staff of a restaurant, including the execution of all Company policies, procedures, programs, and systems. Ensures achievement of restaurant objectives are reached in all areas while following all Company guidelines. Ensures ethical business practices. Provides leadership, direction, training, and development to subordinate managers and crew. Creates and maintains a "Delight Every Customer." environment.MAJOR DUTIES AND RESPONSIBILITES5 – Star Talent• Develops subordinates to maximize their contributions and future promotion opportunities. Executes proper training and development through established systems and practices.• Ensures execution of the restaurant's Human Resource programs with a goal of retention. Ensures achievement of proper staffing levels. Utilizes ongoing system for the recruitment, development, recognition, and retention of restaurant management and Crew. Prepares and conducts quality, timely performance feedback and performance appraisals for store management and crew. Works with HR and District Manager to ensure expedient and appropriate resolution. Must be able to develop Crew and all levels of Management.• Ensures proper execution of and compliance with Company policies and procedures. Works with District Manager to establish restaurant priorities, and develops and executes restaurant plans. Informally evaluates restaurant performance, receives and incorporates feedback from restaurant inspections, and implements action plans to improve restaurant ratings. Conducts regular managers' meetings to communicate and reinforce priorities."A Cut Above" Customer Experience• Trains, monitors, and reinforces food safety procedures to Management and Crew Members. Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; initiates corrective actions, as appropriate.• Ensures the continual improvement of Quality, Service, and Cleanliness standards on all day parts, including the monitoring of food product quality. Ensures "A" Level result on the Operations Evaluation, including Customer Courtesy standards are met; implements corrective action as required• Ensures protection of the Wendy's brand and company assets through restaurant compliance with Company policies and procedures. Evaluates restaurant performance at specified intervals using Company inspection form; coaches and retrains Managers as required.Growth and Profit• Maximizes restaurant sales goals versus budget and prior year, including participating in marketing programs. Develops and implements appropriate plans to resolve unfavorable trends and enhance sales. Manages assigned restaurant requirements for new product rollouts/procedures.• Maximizes profit goals versus budget and prior year. Manages food, labor, and paper costs and other controllable expenses to include store supplies, office supplies, and uniforms. Develops and implements appropriate plans to resolve unfavorable trends and enhance profits.• Performs other job related duties as assigned or required. QUALIFICATIONS FOR THE JOBEducation:High School Diploma or GED required18 years old or olderExperience:Minimum of 3 years line operations experience in the restaurant industry; or equivalent of education and experience.Other:• Ability to learn and apply the standard operating procedures of the Company.• Ability to learn and apply HR Policies and Procedures.• P&L analysis and corrective measures.• Demonstrated experience in Supervisory practices.• Demonstrated experience Interviewing and identifying High Performing candidates.• Knowledge of applicable Federal, State, and Local employment laws.• Ability to execute training and development practices.• Ability to satisfactorily complete recommended training programs such as Serve Safe and Phase Training.• Able to achieve Serve Safe Certification.• Must be able to come to work promptly and regularly.• Must be able to take direction and work well with others.• Must be able to react to change productively and handle other tasks as assigned.KEY COMPETENCIES• Customer Orientation• Organizing and Planning• Results Orientation• Problem Solving/Decision Making• Financial Analysis• Constructive ConflictPHYSICAL REQUIREMENTS• Must be able to stand for long periods of time without a break.• Must be able to work in hot and cold environments.• Must be able to walk.• Must be able to bend and kneel.• Must be able to reach and grab.• Must be able to work in loud environment.• Must be able to see and hear.• Must be able to wear a headset to take orders.• Must be able to talk.• Must be able to smell and taste.• Must be able to lift up to 30 pounds.• Must be able to travel to other locations, as necessary.• Must be able to work in a fast paced environment and accomplish multiple tasks within established timelines.• Must be able to concentrate and perform duties accurately.

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Resort General Manager - Bali Hai Atlantic Beach NC NDM Hospitality Services

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