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Our General Manager is an ambassador for Capital Vacations, providing leadership and strategic planning to all departments in support of our service culture that emphasizes optimizing operations and guest satisfaction. The General Manager is responsible for all aspects of the operations at the Resort regarding day-to-day staff management and guests.

Opportunity for career advancement in a fast-paced, growth-oriented organization!Below are just some of the benefits you'll receive:<ul><li>Base PLUS 10% bonus opportunity</li><li>Competitive Salary</li><li>Paid Time Off and Paid Holidays</li><li>Career Growth</li><li>Medical/Dental with employer contribuition</li><li>Voluntary Life Insurance, Disability, and Aflac Insurance</li><li>Company-paid life insurance and long term disability</li><li>401 (k) retirement plan</li><li>Travel Perks to Resort Locations</li><li>Company Perks Program</li></ul>What are you motivated by?:We are seeking a skilled and dedicated General Manager to join our team. The General Manager is responsible for all aspects of the operations at the Resort regarding day-to-day staff management and guests. Our General Manager is an ambassador for Capital Vacations, providing leadership and strategic planning to all departments in support of our service culture that emphasizes optimizing operations and guest satisfaction. The General Manager works very closely with our Owners and Board Members.What you're great at:<ul><li>Overseeing the operations functions of the Resort</li><li>Processing and submitting payroll to Human Resources</li><li>Holding regular briefings and meetings with all heads of departments. Oversees and manages all departments and works closely with department heads daily. Is accountable for the responsibilities of department heads and takes ownership of all guest complaints. Steps in and performs any task or covers any department as necessary, including front desk, housekeeping, maintenance, etc.</li><li>Ensuring full compliance with Resort Operating controls, SOPs, policies, procedures, and service standards</li><li>Leads all key property issues, including capital projects, customer service, and refurbishment</li><li>Handles complaints and oversees service recovery procedures</li><li>Is responsible for the preparation, presentation, and subsequent achievement of the resort's Annual Operating Budget, Marketing and Sales Plan, and Capital Budget. Manages ongoing profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded. Delivers resort budget goals and sets other short- and long-term strategic goals for the property. Develops improvement actions and carries out cost savings</li><li>Ensures all decisions made are in the best interest of the Resort and Management</li><li>Maintains a strong understanding of P&L statements and the ability to react with impactful strategies</li><li>Ensures the monthly financial outlooks for the Resort are on target and accurate. Prepares monthly financial reporting for the Owners and Board Members. Draws up plans and budget (revenue, costs, etc.) for Owners</li><li>Provides effective leadership to all Resort Team Members</li><li>Responds to audits to ensure continual achieved improvement</li><li>Is responsible for safeguarding the quality of operations (both internal & external audits). Is responsible for legalization, Occupational Health & SafetyAct, fire regulations, and other legal requirements</li><li>Is available to travel on company business to assist in offsite training support and or New Business transitions if needed (average 1-2-week assignments)</li></ul>Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!Here’s what you can expect: At Capital Vacations we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:Here’s what you have already achieved:<ul><li>Bachelor’s Degree in Business Management/Hospitality OR equivalent industry job-related experience</li><li>Experience as a General Manager or Assistant General Manager preferred</li><li>Experience within the hospitality industry</li><li>Excellent verbal and written communication skills. Proven strong leadership skills. Ability to manage, direct, and complete assigned duties. Excellent computer skills, Mircosoft Office Suite abilities. Ability to prioritize, manage, and delegate efficiently.</li><li>The ability to have a flexible schedule</li></ul>

Capital Vacations

General Manager- Topsider

Administrative Skills

Budget Management

Budgeting

Capital Budgeting

Capital Project

Communication Skills

Computer Skills

Cost Control

Customer Support/Service

Disability Insurance

Establish Priorities

Exceeded Sales Goal

External Audit

Financial Reporting

Hospitality Revenue

Hospitality and Tourism

Housekeeping/Cleaning

Internal Audit

Leadership

Life Insurance

Maintain Compliance

Marketing Plan

Microsoft Office

Occupational Health

People Management

Presentation/Verbal Skills

Profit & Loss Management

Profit & Loss Statements

Regulations

Regulatory Requirements

Resolve Customer Issues

Sales

Standard Operating Procedures (SOP)

Strategic Planning

Travel Industry

Writing Skills

clearcompany

FULL_TIME

Reporting and Performance Metrics: Track and report KPIs to track operational performance, report operational challenges to the Branch Manager daily, leverage company systems and tools such as BrightPath, Power BI, Leadr, Field Management Systems, and Estimating (CPQ) to inform data-driven decisions and drive continuous improvement. Collaboration and Communication: Partner with internal branch departments (Office Admin, Operations, Sales, Account Management) and external vendors/clients to support smooth operations and communicate/execute operational excellence strategies in partnership with the Director of Operations.

DescriptionThe Best Teams are Created and Maintained Here.<div>Job Summary<ul><li>The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring efficiency and safety. This role manages staff, resources, and workflows to achieve financial and operational targets while maintaining compliance with company policies. The Operations Manager drives continuous improvement, fosters collaboration between departments, and ensures that operations support excellent customer service.</li></ul>Duties and Responsibilities:<ul><li>Process Improvement and Efficiency: Analyze operational processes and workflows, identify inefficiencies, and implement changes to enhance productivity, quality, and cost-effectiveness</li><li>Team Leadership and Development: Supervise, train, and develop staff, conduct performance evaluations, foster a positive work environment, and address team issues promptly</li><li>Forecasting and Labor Management: Execute weekly and monthly labor planner, monitor expenses, allocate resources efficiently, and ensure the branch operates within forecasted labor hours/dollars/percents to meet financial targets</li><li>Procurement and Inventory Management: Source products from preferred vendors, manage inventory levels to meet demand without overstocking, facilitate equipment tracking and preventive maintenance, and ensure timely vendor deliveries</li><li>Safety, Compliance and Risk Management: Ensure operations comply with industry regulations, enforce company safety standards, identify potential risks and implement strategies to mitigate, execute compliance processes (e.g., Stretch & Flex, Gate Check, ETC), conduct audits, and maintain accurate safety documentation</li><li>Reporting and Performance Metrics: Track and report KPIs to track operational performance, report operational challenges to the Branch Manager daily, leverage company systems and tools such as BrightPath, Power BI, Leadr, Field Management Systems, and Estimating (CPQ) to inform data-driven decisions and drive continuous improvement</li><li>Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience</li><li>Project Management: Lead and coordinate operational projects, ensuring work is delivered on time, within scope, and aligned with branch growth and operational goals</li><li>Resource Planning: Oversee staffing, equipment, and technology allocation; anticipate forecast operational needs; plan for future resource requirements; and ensure sufficient capacity to meet demand</li><li>Collaboration and Communication: Partner with internal branch departments (Office Admin, Operations, Sales, Account Management) and external vendors/clients to support smooth operations and communicate/execute operational excellence strategies in partnership with the Director of Operations</li></ul>Education and Experience:<ul><li>Associate’s or Bachelor’s degree in a landscape or business-related field, or equivalent experience in a service-based industry</li><li>Minimum 7 years of experience in the construction or landscaping industry</li><li>Minimum 2-3 years of management experience within the landscape or service industry</li><li>Qualified Applicator License (Pesticide or Fertilizer) preferred</li><li>Working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, as well as company systems such as FSM, BrightPath, and MFP/WAR calls.</li><li>Experience with mobile applications, including retrieving email, accessing and using mobile applications, taking, and sharing pictures   </li><li>Proven ability to perform effectively in a fast-paced, dynamic, and evolving work environment.</li><li>Bilingual in English and Spanish preferred</li><li>Effective written and oral communication skills</li><li>Ability to create and foster a team-oriented environment</li></ul>Physical Demands/Requirements:<ul><li>Ability to walk, bend, twist, and carry up to 50lbs</li><li>Ability to traverse uneven surfaces on job sites for quality checks and inspections</li><li>Must be able to travel within the branch territory to visit designated client properties</li><li>Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur</li></ul>Work Environment:<ul><li>Field-based role; will have regular office work</li></ul><h3>BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.</h3></div><h3>This job description is subject to change at any time.</h3>BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.It’s Not Just a Team. It’s One BrightView.

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General Manager- Topsider Capital Vacations

Operations Manager BrightView Landscapes

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