UNKNOWN

ADAPTED_NOW

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

<div><p>Salary range is $72,250 - $80,000 </p><p><b>J</b><b>OB SUMMARY</b> </p></div><div><p>      </p></div><div><p>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.         </p></div><div><p>Valid driver's license may be required with at least one year of clean driving history.</p><p>Relocation Assistance Available</p><p>         </p></div><div><p><b>CANDIDATE PROFILE</b> </p></div><div><div><p><b>  </b> </p></div><div><p><b>Education and Experience</b>         </p></div><div><ul><li><p>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. </p></li></ul></div><div><p> </p></div></div><div><div><p>OR            </p></div><div><ul><li><p>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.                 </p></li></ul></div><div><p> </p></div><div><p><b>CORE WORK ACTIVITIE</b><b>S</b> </p></div></div><div><div><p><b> </b> </p></div><div><p><b>Maintaining Guest Services and Front Desk Goals </b>         </p></div><div><ul><li><p>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.                 </p></li><li><p>Develops specific goals and plans to prioritize, organize, and accomplish your work.  </p></li><li><p>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. </p></li><li><p>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.   </p></li><li><p>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. </p></li><li><p>Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.                 </p></li></ul></div></div><div><div><p> </p></div></div><div><p/><div><p><b>S</b><b>upporting Management of Front Desk Team</b>         </p></div><div><ul><li><p>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.                 </p></li><li><p>Encourages and building mutual trust, respect, and cooperation among team members.                 </p></li><li><p>Serving as a role model to demonstrate appropriate behaviors.   </p></li><li><p>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.   </p></li><li><p>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. </p></li><li><p>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.                 </p></li></ul></div></div><div><div><p> </p></div><div><p><b>E</b><b>nsuring Exceptional Customer Service </b>         </p></div></div><div><div><ul><li><p>Provides services that are above and beyond for customer satisfaction and retention.                 </p></li><li><p>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.                 </p></li><li><p>Responds to and handles guest problems and complaints.                 </p></li><li><p>Sets a positive example for guest relations. </p></li><li><p>Empowers employees to provide excellent customer service.  </p></li><li><p>Observes service behaviors of employees and provides feedback to individuals. </p></li><li><p>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.  </p></li><li><p>Ensures employees understand customer service expectations and parameters. </p></li><li><p>Interacts with guests to obtain feedback on product quality and service levels. </p></li><li><p>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.                 </p></li></ul></div></div><div><div><p> </p></div><div><p><b>M</b><b>anaging Projects and Policies </b>         </p></div><div><ul><li><p>Implements the customer recognition/service program, communicating and ensuring the process.  </p></li><li><p>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.  </p></li><li><p>Supervises same day selling procedures to maximize room revenue and control property occupancy.    </p></li><li><p>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.   </p></li><li><p>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.                 </p></li></ul></div></div><div><div><p> </p></div></div><div><div><p><b>Supporting Human Resource Activities</b>         </p></div><div><ul><li><p>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.                 </p></li><li><p>Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.                 </p></li><li><p>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. </p></li><li><p>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.  </p></li><li><p>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.  </p></li><li><p>Participates in employee progressive discipline procedures.                 </p></li></ul></div></div><div><div><p> </p></div><div><p><b>Additional Responsibilitie</b><b>s</b><b> </b>         </p></div></div><div><div><ul><li><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.                 </p></li><li><p>Analyzes information and evaluating results to choose the best solution and solve problems.                 </p></li><li><p>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.                 </p></li><li><p>Performs all duties at the Front Desk as necessary. </p></li><li><p>Runs Front Desk shifts whenever necessary.    </p></li><li><p>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.              </p></li></ul></div></div><p>#LI-CW1</p><p style="text-align:inherit"/><p style="text-align:inherit"/><p style="text-align:left">Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</p>

Marriott Vacations Worldwide

Front Desk Manager

Administrative Skills

Analysis Skills

Business Administration

Coaching

Communication Skills

Continuous Improvement

Customer Relations

Customer Retention/Renewal

Customer Satisfaction

Customer Support/Service

Disciplinary Action

Documentation

Driver's License

Employee Relations

Establish Priorities

Exceeded Sales Goal

High School Diploma

Hospitality and Tourism

Hotel Management

Human Resources

Interpersonal Skills

Leadership

Loan Structuring

Maintain Compliance

Mentoring

Needs Assessment

Negotiation Skills

Office Management

Past Due Accounts

People Management

Performance Management

Performance Reviews

Problem Solving Skills

Project/Program Management

QoS (Quality of Service)

Quality Metrics

Resolve Customer Issues

Restaurant

Revenue Growth

Sales Management

Set Goals

Staff Policies

Staff Training

Standard Operating Procedures (SOP)

Team Lead/Manager

Team Player

Time Management

Workplace Issues

FEED

The ideal candidate will be responsible for recruiting, screening, and interviewing potential employees, as well as managing employee relations, payroll, benefits, and training programs. Skills: Strong knowledge of human resources principles and practices across multiple functional areas.

<p>Job Summary:<br/>
We are seeking a detail-oriented Human Resource Specialist to join our team. The ideal candidate will be responsible for recruiting, screening, and interviewing potential employees, as well as managing employee relations, payroll, benefits, and training programs.<br/><br/>
Qualifications:</p><ul><li>Bachelor's degree in Human Resources, Business Administration, or related field.</li><li>Proven work experience as an HR Specialist or similar role.</li><li>In-depth knowledge of labor laws and HR best practices.</li><li>Excellent communication and interpersonal skills.</li><li>Strong decision-making and problem-solving abilities.</li></ul><p>Responsibilities:</p><ul><li>Oversee the recruitment process, including posting job listings, screening resumes, and conducting interviews.</li><li>Manage employee relations issues, including conflict resolution and disciplinary actions.</li><li>Administer employee benefits programs and payroll processing.</li><li>Develop and implement training programs for employees.</li><li>Ensure compliance with labor regulations and company policies.</li></ul><p>Skills:</p><ul><li>Strong knowledge of human resources principles and practices across multiple functional areas.</li><li>Working knowledge of Hawai?i and federal employment laws and regulations.</li><li>Attention to detail and organizational skills.</li><li>Ability to maintain confidentiality and handle sensitive information.</li><li>Proficient in HRIS and MS Office.</li><li>Strong analytical and decision-making skills.</li><li>Excellent communication and interpersonal abilities.</li></ul>

Lana'i Community Health Center

Human Resource Specialist

Best Practices

Candidate Screening

Compensation and Benefits

Conflict Resolution

Corporate Policies

Cross-Functional

Detail Oriented

Employment Law

Federal Laws and Regulations

HRIS/HRMS

Human Resources Processes

Interviewing Skills

Job Requisition Posting

Microsoft Office

Organizational Skills

Payroll Administration

Regulatory Compliance

Training Program

Training Program Development

clearcompany

FULL_TIME

OTHER

The Assistant Director of Training and Quality Assurance is a key leader within the hotel's HR team, responsible for supporting the Director of Human Resources in all aspects of talent management, employee relations, and compliance, while leading the hotel's training and service quality initiatives. Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets.

<p>The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for an <strong>Assistant Director of Training and Quality Assurance </strong>to join the People and Culture team!</p><p>Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.</p><p>At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.</p><p>In this role you will be reporting to the Director of Human Resources. The ideal candidate will have experience working in a Training and/or Quality Assurance Management role in a luxury and/or resort setting and is familar with Forbes Travel Guide standards.</p><p><strong>Want to learn more?</strong> Hotel Website , Facebook , Instagram , YouTube</p><p>What will I be doing? <br/> The Assistant Director of Training and Quality Assurance is a key leader within the hotel's HR team, responsible for supporting the Director of Human Resources in all aspects of talent management, employee relations, and compliance, while leading the hotel's training and service quality initiatives. This role ensures that the hotel maintains its reputation for luxury service by cultivating a high-performance culture, delivering world-class onboarding and training programs, and monitoring service standards to exceed both guest and employee expectations. <br/><strong>Key Responsibilities</strong><br/><strong>Human Resources Leadership</strong><br/></p><ul><li> Partner with the Director of Human Resources to oversee daily HR operations, including recruitment, employee engagement, performance management, and policy compliance.</li><li> Provide guidance and coaching to managers and supervisors on employee relations, disciplinary actions, and conflict resolution.</li><li> Support HR compliance with federal, state, and local labor laws as well as company policies.</li><li> Assist with workforce planning and succession strategies to ensure strong talent pipelines.</li><li> Maintain HR systems and reports related to headcount, turnover, and labor costs.</li></ul><br/><strong>Training & Development</strong><br/><ul><li> Design, deliver, and monitor training programs for all levels of staff, with emphasis on luxury service standards, Forbes/AAA criteria, and brand requirements.</li><li> Lead new hire orientation to ensure an engaging introduction to hotel culture, policies, and service philosophy.</li><li> Partner with department heads to create department-specific training plans that reinforce consistency and excellence.</li><li> Implement leadership development and compliance training programs to enhance supervisory and management skills.</li><li> Track training participation, effectiveness, and compliance to ensure standards are met across the property.</li></ul><br/><strong>Quality Assurance & Service Excellence</strong><br/><ul><li> Monitor guest service scores, quality audits, and brand standard evaluations, providing feedback and action plans to department leaders.</li><li> Conduct regular inspections and service observations to assess performance against luxury service benchmarks.</li><li> Collaborate with Operations leaders to create training and coaching that address service gaps.</li><li> Ensure alignment of training and service standards with the hotel's mission, vision, and luxury brand expectations.</li><li> Lead initiatives to build a culture of continuous improvement, accountability, and recognition.</li></ul><br/><strong>Employee Engagement & Culture</strong><br/><ul><li> Support employee recognition programs that celebrate exceptional service and reinforce brand values.</li><li> Promote a workplace culture rooted in respect, collaboration, and service excellence.</li><li> Foster open communication between employees, managers, and HR leadership.</li><li> Assist with employee events, town halls, and team-building activities.</li></ul><br/><strong>What are we looking for?</strong><p>Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: <br/></p><ul><li> Hospitality - We're passionate about delivering exceptional guest experiences. </li><li> Integrity - We do the right thing, all the time. </li><li> Leadership - We're leaders in our industry and in our communities. </li><li> Teamwork - We're team players in everything we do. </li><li> Ownership - We're the owners of our actions and decisions. </li><li> Now - We operate with a sense of urgency and discipline </li></ul><br/> In addition, we look for the demonstration of the following key attributes: <br/><ul><li> Quality </li><li> Productivity </li><li> Dependability </li><li> Customer Focus </li><li> Adaptability </li></ul><br/><strong>What will it be like to work for Hilton?</strong><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p><p><strong>The Benefits </strong>- Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:</p><p/><ul><li> Access to pay when you need it through DailyPay </li><li> Medical Insurance Coverage - for you and your family </li><li> Mental health resources including Employee Assistance Program </li><li> Best-in-Class Paid Time Off (PTO) </li><li> Go Hilton travel program: 100 nights of discounted travel </li><li> Parental leave to support new parents </li><li> Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications </li><li> 401K plan and company match to help save for your retirement </li><li> Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount </li><li> Career growth and development </li><li> Team Member Resource Groups </li><li> Recognition and rewards programs </li></ul><p>*Available benefits may vary depending upon property-specific terms and conditions of employment.</p><p><strong>Pay Rate:</strong> The annual salary range for this role is $105,000 - $120,000 and is based on applicable and specialized experience and location.</p><p>#LI-JO1 

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Hilton Global

Assistant Director of Training and Quality Assurance - Grand Wailea, A Waldorf Astoria Resort

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Front Desk Manager Marriott Vacations Worldwide

Human Resource Specialist Lana'i Community Health Center

Assistant Director of Training and Quality Assurance - Grand Wailea, A Waldorf Astoria Resort Hilton Global

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