OTHER

FEED

UNKNOWN

We have empowered our team members to execute their duties in a manner that ensures our Guests Come First, we sustain exceptional guest satisfaction by aggressively pursuing attention to detail and adding the “WOW” factor to every guest contact and adding TEAMWORK central to every endeavor. The Assistant General Manager works under the direction of the General Manager and is responsible for the overall guest services and financial accuracy of the hotel to include supervision and training of guest services representatives and night audit staff.

Benefits: <ul><li>Employee discounts</li><li>Free uniforms</li><li>Paid time off</li></ul> 

 The Assistant General Manager works under the direction of the General Manager and is responsible for the overall guest services and financial accuracy of the hotel to include supervision and training of guest services representatives and night audit staff.  He or she may also provide assistance in all areas of the hotel, including front desk, housekeeping, maintenance and food and beverage as necessary. The Assistant General Manger is expected to provide excellent customer service to all guest they encounter. Excellent service requires offering Ultimate Service with a smile and promoting the brand standards we are known for – uncompromised service with a focus on guest satisfaction. The position is specifically responsible for coordinating all sales and event activities related at the hotel, goal setting and attainment with respect to hotel financials, and meeting or exceeding budgetary and forecasting guidelines and goals. Job Requirements: <ul><li>Responsible for the appropriate scheduling of the guest services representatives and night audit staff</li><li>Acting in the capacity of General Manager in their absence</li><li>Reviewing all shifts and ensuring that any and all issues are addressed and documenting that information</li><li>Living the guest service philosophy of the customer is always first</li><li>Responsible for holding guest services meetings and ensuring that the employees are kept informed</li><li>Training of the guest services staff on all IHG required training programs</li><li>Training staff on Priority Club programs and requirements</li><li>Establishing consistent operating procedures</li><li>Review the Best Practices book for any improvement areas for standards of operation</li><li>Organize all payables and create payables worksheet for the corporate office to process for payment</li><li>Organize all deposits</li><li>Complete the weekly forecast, distribute to all and review in the weekly meetings</li><li>Responsible for the GSTS scores, review the scores with the staff, site areas for improvement</li><li>Ensure that the staff is in proper uniform including name tags and in good condition</li><li>Complete time cards each week for the guest services staff</li><li>Handle guest complaints and special requests, motivates staff and establishes a productive and positive work environment</li><li>Loads all local negotiated rates on notice, coordinates loading of rates with IHG database management, training guest service representative’s on correcting reserving LNR rooms</li><li>Loads all direct bills into the system</li><li>Keep abreast of the competition, complete the occupancy and ADR call around report, twice daily</li><li>Assistance in the food and beverage operation </li><li>responds promptly to any guests inquiries or complaints (if reasonable) by either doing it himself/herself or delegating a co-employee</li><li>offers alternate solution if guest demand cannot be met</li><li>shows personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language, and never displaying anger; demonstrates a commitment to servicing the guest</li><li>takes initiative to speak to a guest</li><li>acknowledges every guest with eye contact, nod, & greeting</li><li>covers other areas of the hotel as needed</li><li>arrives to work on time; gives advance notice when absence is anticipated</li><li>is honest with all employees & guests</li><li>helps other employees when needed</li></ul> Necessary Skills: • Ability to problem solve and shift focus when business demands • Ability to effectively communicate specific oral and written instructions to all levels of staff and hotel management • Ability to effectively communicate with guests in a friendly, approachable, and professional manner • Ability to prioritize all aspects of hotel functioning • Willingness and ability to adapt function as necessary to meet business demands • Desire to focus on guest satisfaction and project this desire through positive interaction with guests while striving to provide and require an excellent experience • Ability to use analytic skills for determining business potential and value in coordination with excellent communication, organization, time management and listening skills which are paramount for success in this position • Strong computer skills in Microsoft Office, including word processing, utilizing spreadsheets, and familiarity with property specific property management systems. • Ability to handle all facets of effective and profitable hotel functioning while creating a warm and welcoming environment for all guests, both internal and external. • Must have ability to subtract, multiply, add, and divide all units of measure, ability to compute ratios, rate, and percentages, draw and interpret bar graphs, and perform basic arithmetic computations involving American monetary units • Must be able to communicate effectively in both verbal and written form via Word documents, Excel spreadsheets, email, text, or other software applications Physical Requirements: • Must be able to stand for extended periods of time • Must be able to climb stairs • Must be able to thrive in a fast-pace environment • Must be able to lift up to 10 pounds frequently and 20 pounds periodically • Must be able to pull up to 20 pounds occasionally • Must have visual acuity to distinguish between objects both near and far (with or without corrective lenses) Required Education & Experience • High School, Technical College / Associates Degree or Some College • Minimum 1 years' experience as a department supervisor • Minimum 2 years hotel operations experience in a supervisory capacity • Minimum 2 years' experience in direct sales or retail trade; OR, an equivalent combination of education and experience. Our company challenges every associate to strive for excellence through high performance and loyalty to our guests and our organization with an unwilling attitude to lower our standards or accept second best efforts from our personnel. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves. 24-7 Hotel Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Our Culture: 24-7 Hotel Management is a local company in the hospitality industry that maximizes our profit potential through training, support, and by creating a dynamic culture for our quality personnel. We have empowered our team members to execute their duties in a manner that ensures our Guests Come First, we sustain exceptional guest satisfaction by aggressively pursuing attention to detail and adding the “WOW” factor to every guest contact and adding TEAMWORK central to every endeavor. Our company challenges every associate to strive for excellence through high performance and loyalty to our guests and our organization with an unwilling attitude to lower our standards or accept second best efforts from our personnel. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves. Benefits: 24-7 Hotel Management offers a safe and stable work environment with an open-door policy, paid vacation, paid training, health, vision, dental and life insurance; and discounted room nights when traveling in our family of hotels.

24-7 Hotel Management

Assistant General Manager

Accounts Payable

Analysis Skills

Best Practices

Budgeting

Business Analysis

Communication Skills

Computer Skills

Customer Support/Service

Database Administration

Detail Oriented

Direct Sales

Documentation

Establish Priorities

Financial Services

Food and Beverage Industry

Forecasting

Hospitality and Tourism

Hotel Management

Housekeeping/Cleaning

Microsoft Excel

Microsoft Office

Microsoft Word

Operations Processes

Payment Processing

People Management

Philosophy

Presentation/Verbal Skills

Problem Solving Skills

Procedure Development

Property Management

Resolve Customer Issues

Retail

Sales

Secondary School

Set Goals

Spreadsheets

Staff Motivation

Staff Training

Team Player

Time Management

Training Program

Word Processing

FULL_TIME

The Human Resources Manager - United States will provide leadership and oversight of all Human Resource functions including but not limited to employee / labor relations, performance management, talent acquisition, compliance, compensation, benefits, HRIS, and talent development within Perma-Pipe's operations in the United States. Liaise with Business Leaders and Corporate HR team to execute on programs including annual reviews, individual performance plans, talent development execution, succession planning, revising and developing new position descriptions, tracking due dates for performance follow up with supervisors and managers.

Perma-Pipe in Lebanon Tennessee is hiring a Human Resources Manager - United States! We're looking for a Human Resources Manager - United States to be a part of our growing United States business. The Human Resources Manager - United States will provide leadership and oversight of all Human Resource functions including but not limited to employee / labor relations, performance management, talent acquisition, compliance, compensation, benefits, HRIS, and talent development within Perma-Pipe's operations in the United States. Using a data-driven approach, they will partner with senior leaders to identify human resources needs that support business strategy. This role will direct and coordinate human resources activities in compliance with company philosophy, objectives, and legal requirements, and recommend and direct the implementation of programs and policies that create or reinforce positive employee experience. The role will support both plant and sales business groups. The role is situated in Lebanon Tennessee and is not a remote/hybrid role. Business Leadership <ul><li> Develop HR initiatives and programs that support Perma-Pipe's business strategy. </li><li> Identify opportunities for employee experience improvement and develop and execute strategies / programs for improvement. </li><li> Leverage people analytics to provide data-driven insights to business leadership that improve business performance and employee experience </li><li> Lead change management within the business units supported. </li><li> Provide strategic leadership to build leadership capability, while serving as a trusted leader who models Perma-Pipe core values and supports business objectives. </li></ul> Talent Management <ul><li> Oversee the talent management program for Perma Pipe's US operations. </li><li> Liaise with Business Leaders and Corporate HR team to execute on programs including annual reviews, individual performance plans, talent development execution, succession planning, revising and developing new position descriptions, tracking due dates for performance follow up with supervisors and managers. </li></ul> Employee Relations <ul><li> Champion employee engagement initiatives and resolve issues impacting on employee relations. </li><li> Develop strategies to improve turnover within the business unit. </li><li> Proactively manage union relations, including the interpretation and application of contract bargaining agreements, union negotiations, resolution of grievances, and adherence to all labor laws and regulations. </li></ul> Talent Acquisition <ul><li> Lead the development, in conjunction with Talent Acquisition partners to identify and execute talent acquisition strategies to attract high performing talent. </li><li> Actively partner with hiring managers throughout all phases of recruiting including developing new and updating existing job descriptions, determining recruiting strategies, interviewing and selection. </li><li> Conduct orientation including completing necessary documents, company overview and introductions, benefit enrollment and company policies. </li><li> Conduct exit interviews, advising departing staff of eligible benefits and other pertinent information. </li><li> Leverage technology to improve processes and efficiencies. </li></ul> Compensation & Benefits <ul><li> Business unit lead for all Perma-Pipe compensation, insurance and benefit programs. </li><li> Advise staff on benefit eligibility. </li><li> Ensure compliance with union benefit payment and reporting requirements. </li></ul> Health & Safety <ul><li> Collaborate with safety management team to provide and maintain a healthy and safe work environment. </li><li> Actively participate in and contribute to monthly safety meetings and initiatives. </li><li> Oversee training of managers and employees about health and safety issues and risks, and support safety programs to drive safety awareness. </li></ul> Compliance/Record Management/HRIS <ul><li> Know and understand all local, provincial and federal labor laws to ensure Perma-Pipe's compliance with the laws. </li><li> Communicate new policies to all staff and provide training as needed. </li></ul> Other duties as assigned. Qualifications Education: <ul><li> Bachelor's degree in Human Resources, Business, or related field; PHR / SPHR Certification preferred. </li></ul> Required Experience: <ul><li> Five or more years of Human Resources Generalist / Management experience required, demonstrating a sound knowledge of safety, performance management, organizational development, diversity, compensation practices, and federal and provincial employment laws. </li><li> Significant experience and resolution of complex employee and labor relations issues is a must. </li><li> Strong computer skills, familiarity with HRIS systems; Paycom preferred. </li><li> Two or more years of experience in a Union manufacturing facility. </li><li> Two or more years of experience supporting sales and/or corporate employees. </li></ul> Demonstrated Skills <ul><li> Strong leadership, including the ability to influence and motivate others. </li><li> Excellent oral and written communication skills in order to deal effectively with internal and external customers. </li><li> Strong analytical, problem-solving, and decision-making skills. </li><li> Strong ability to build effective partnerships across senior leaders and frontline employees, in both plant and corporate environments. </li><li> Ability, determination, and tenacity to move major initiatives forward, injecting pace and focus, while consistently thinking of the bottom-line impact of the efforts. </li><li> Results orientated history of having set targets and moving forward to gain traction, even through adversity, delivering successfully, and showing the ability to achieve results through people. </li><li> Must be to-the-point, decisive and have a strong sense of ownership. </li><li> Demonstrated track record of successfully working with leaders to deliver a strategy that supports and drives financial growth. </li><li> Strategic thinker with a keen eye for detail and a proactive approach to problem-solving. </li><li> High level of integrity, confidentiality, and dependability. </li><li> Ability to handle high pressure situations and deadlines. </li></ul> TRAVEL : ~25% depending on business requirements. PERMA-PIPE International Holdings, Inc. (NASDAQ: PPIH) is a global leader in engineered piping solutions, specializing in insulation systems, containment, anti-corrosion coatings, custom fabrication, leak detection, engineering support, field service, and logistics. For decades, our expertise has set industry benchmarks, backed by ISO 9001, ISO 1401, and ISO 45001 certifications.With ten production facilities worldwide-including the U.S., Canada, UAE, Saudi Arabia, Egypt, Qatar and India-we deliver localized service with global reach, scaling efficiently to meet complex project needs of any size or location. PERMA-PIPE is an Equal Opportunity Employer (EEO), providing fair employment without regard to race, color, religion, gender, national origin, age, disability, veteran status, or genetic information. <img alt=" " height="1" src="https://ars2.equest.com/?response_id=ff343eea763465c08faa56bdf3ce8b9f&view" width="1"/>

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Assistant General Manager 24-7 Hotel Management

Human Resources Manager - US (United States) Perma-Pipe International Holdings, Inc

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