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The organization provides healthcare services to low-income families and individuals throughout San Diego County, with a strong presence in National City and Mira Mesa. This position is responsible for managing patient check-in and check-out processes, scheduling dental appointments, verifying insurance, and ensuring smooth patient flow throughout the clinic.

Job Description Job title Dental Float Front Desk Receptionist Reports to Dental Supervisor Department: Mira Mesa: 10737 Camino Ruiz, San Diego, CA 92126 National City: 2743 Highland venue, National City CA 91950 Status: Non-Exempt Operation Samahan Mission Building Healthier and Happier Communities Together Operation Samahan Inc. (OSI) is a federally qualified community health center that has served the community for over forty years. The organization provides healthcare services to low-income families and individuals throughout San Diego County, with a strong presence in National City and Mira Mesa. OSI focuses on improving access to care for underserved populations including Filipino, Asian, and other uninsured or underinsured communities. JOB PURPOSE Under the supervision of the Dental Supervisor, the Dental Front Desk Receptionist Float provides front office administrative support to the dental department. This position is responsible for managing patient check-in and check-out processes, scheduling dental appointments, verifying insurance, and ensuring smooth patient flow throughout the clinic. This position functions as a float front desk receptionist and will provide coverage at both dental clinic locations • Mira Mesa Dental Clinic 10737 Camino Ruiz, Suite 235 San Diego, CA 92126 • National City Medical Clinic 2743 Highland Avenue National City, CA 91950 ESSENTIAL DUTIES AND RESPONSBILITIES Front Office Administration • Greet and assist patients, visitors, and vendors in a professional and courteous manner • Check patients in and out for dental appointments • Verify patient identification, insurance coverage, and eligibility • Collect copayments and issue receipts according to clinic policy • Schedule and confirm dental appointments • Maintain accurate patient demographic and insurance information in the electronic health record • Scan and upload front office documents into patient charts • Answer incoming phone calls and route them appropriately • Prepare and maintain front office forms and documentation • Assist in managing patient flow to support timely provider schedules Float Coverage • Provide front desk coverage at both Mira Mesa and National City dental clinics • Travel between clinic sites based on scheduling or operational needs • Support clinic operations during staffing shortages or schedule adjustments Quality Management • Participate in quality improvement activities and support organizational performance goals • Follow front office workflows that support patient satisfaction and operational efficiency Customer Relations • Maintain professional working relationships with patients, staff, and the public • Provide excellent customer service in a culturally sensitive and respectful manner • Work collaboratively with clinical and administrative staff to support patient care Safety • Maintain current knowledge of policies and procedures related to workplace safety • Follow all safety protocols and report unsafe conditions • Be familiar with the location of emergency exits and safety equipment HIPAA and Compliance • Maintain confidentiality of patient, employee, and organizational information • Access confidential information only as required for job duties • Comply with all HIPAA, corporate integrity, and compliance requirements • Report unethical, fraudulent, or unlawful activity in accordance with organizational policy QUALIFICATIONS • High School Diploma or GED required • 1-2 years of experience in a medical or dental office preferred • Experience with patient registration, scheduling, and insurance verification preferred • Knowledge of dental terminology and dental scheduling systems preferred • Experience working with multiple insurance plans including Medi-Cal and managed care plans preferred • Bilingual in English and Spanish or Tagalog preferred • Basic computer skills including electronic health records, word processing, and spreadsheets • Strong customer service, communication, and organizational skills • Ability to prioritize tasks and meet deadlines in a fast-paced environment Annual Requirements, Licensure, and Certifications: <ul><li>Have reliable transportation; clean driving record, and car insurance as required by the state. </li></ul>PHYSICAL DEMANDS<ul><li>Move throughout the clinic and community. </li><li>Repetitive hand movement, use and view PC. Use fax, telephone, and copier. </li><li>Sits or stand for long period of time, reach, bend, climb, stoop, and lift up to 25lb. </li></ul> OTHER DUTIES This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

OPSAM Health

Dental Float Front Desk Receptionist

Administrative Skills

Auto Insurance

Calendar Management

Clinical Support

Co-Payments

Community Health

Computer Skills

Copying Machines

Corporate Compliance

Customer Relations

Customer Support/Service

Demographics

Documentation

Driver's License

English Language

Establish Priorities

Fast Food

HIPAA (Health Insurance Portability and Accountability Act)

Health Plan

Healthcare

High School Diploma

Insurance

Lift/Move 25 Pounds

Managed Care

Medi-Cal

Medical Office

Medical Office Administration

Medical Record System

Multilingual

Open Systems Interconnection (OSI)

Operational Support

Organizational Skills

Patient Assessment

Patient Care

Patient Confidentiality

Patient Registration

Quality Management

Regulatory Compliance

Safety Equipment

Safety/Work Safety

Spreadsheets

Tagalog Language

Time Management

Word Processing

IRecruitee

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