The Lead partners with product owners, product managers, business stakeholders, subject matter experts, engineering, architecture, Information Security, Compliance, QA, support teams, and vendors, and supports Microsoft 365 services including Teams, SharePoint Online, OneDrive, Outlook, Microsoft Forms, Planner, Lists, Stream, Viva Engage, and Microsoft 365 Copilot. This role combines business and systems analysis, product enablement, training, adoption, communications, change management, roadmap analysis, governance support, and operational readiness translating business needs and Microsoft product changes into clear requirements, delivery-ready work, associate education, and measurable business outcomes.