5+ years in a client-facing reimbursement or field support role (e.g., medical device reimbursement, coding/billing, market access, or related field-based healthcare role), with demonstrated skill in payer navigation (benefit verification, prior authorization, appeals, and coverage policy interpretation) and direct provider/practice support (on-site education, troubleshooting claims, and guiding staff through coding and billing questions). The FRM travels to hospital, ASC, and physician-office accounts to educate billing and coding staff, troubleshoot claim and coverage issues, and help customers work through payer contract questions and updates.