UNKNOWN

FEED

Contribute to cross‑functional meetings, working groups, and improvement initiatives as a platform SME.Coordinate with cross‑functional teams on issue trends, user feedback, and opportunities to optimize user experience as a platform SME.Support change management activities by reviewing release notes, validating functionality during updates, and reporting post‑ deployment issues. Understanding of access control concepts, audit requirements, and security best practicesFamiliarity with ITIL principles and service management frameworksPreferred Skills and Experience:Experience supporting enterprise or federal systems.

<p>Overview GovCIO is looking for a Technical Systems Analyst to support the operational performance and reliability of the Veterans Affairs Direct Upload (QuickSubmit) platform. This role focuses on technical analysis, system performance monitoring, platform reliability, and proactive service optimization, rather than traditional help desk activities.The analyst operates with minimal oversight, uses technical judgment to evaluate system behavior, and partners with engineering and cybersecurity teams to enhance the platform's stability and user experience. This position is fully remote within the United States.Responsibilities Monitor, assess, and report on the operational health and performance of the Direct Upload service.Conduct independent root‑cause analysis on system issues and develop long‑term corrective strategies.Create and maintain dashboards, alerts, and operational analytics that improve platform visibility and proactive detection of anomalies.Serve as a subject matter expert on platform behavior and operational integrity.Collaborate with engineering teams to refine workflows, enhance reliability, and optimize service performance.Review system logs, metrics, and telemetry data to diagnose complex technical issues.Support access governance by maintaining role‑based access models and aligning processes with security requirements.Produce technical documentation, process improvements, and platform maturity recommendations.Contribute to cross‑functional meetings, working groups, and improvement initiatives as a platform SME.Coordinate with cross‑functional teams on issue trends, user feedback, and opportunities to optimize user experience as a platform SME.Support change management activities by reviewing release notes, validating functionality during updates, and reporting post‑ deployment issues.Monitor, assess, and report on the operational health and performance of the Direct Upload service.Qualifications Required Skills and Experience:Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience.1–3+ years of experience in systems analysis, application support, IT operations, or platform monitoring.Strong analytical skills, with experience using logs, system metrics, and monitoring tools.Experience with ticketing or workflow tools (ServiceNow, Jira, Remedy).Excellent communication and technical writing skills.Understanding of access control concepts, audit requirements, and security best practicesFamiliarity with ITIL principles and service management frameworksPreferred Skills and Experience:Experience supporting enterprise or federal systems.Familiarity with ITIL, DevOps, or continuous improvement frameworks.Exposure to monitoring/observability tools (Splunk, CloudWatch, Dynatrace).Ability to communicate complex technical concepts across teams.Clearance Requirements Ability to obtain and maintain a Suitability/Public Trust.Equal Opportunity We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.#J-18808-Ljbffr</p>

GovCIO

Technical Systems Analyst (Remote)

Access Control

Analysis Skills

Atlassian JIRA

Change Management

Communication Skills

Computer Science

Continuous Improvement

Customer/Client Research

DevOps

Functional Testing

Help Desk

ITIL (IT Infrastructure Library)

Identify Issues

Information Technology & Information Systems

Internet Security

Metrics

Operational Audit

Operational Improvement

Operational Support

Performance Analysis

Performance Tuning/Optimization

Process Improvement

Process Modeling

Release Notes

Remedy

Reporting Dashboards

Root Cause Analysis

Security Auditing

ServiceNow

Software Administration

Splunk

Systems Analysis

Technical Analysis

Technical Support

Technical Writing

Telemetry

User Interface/Experience (UI/UX)

Writing Skills

Hire Recruits

FULL_TIME

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. This includes guiding team performance, ensuring compliance with established processes and procedures, maintaining service excellence, supporting staff development, and strengthening operational efficiency.

YEAR

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><div><p><b>Title: Operations Supervisor – Commercial Lines</b> </p></div><div><p><b>Work Mode: </b>Remote (Southeastern US only)<b> | Location/Supporting: </b>Longwood, FL<b> | Book Focus: General</b><br/> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> </p></div><div><p> <br/><b>About the Role:</b> The Operations Supervisor – Commercial Lines is responsible for direct leadership and day-to-day oversight of Account Management staff within the branch. This includes guiding team performance, ensuring compliance with established processes and procedures, maintaining service excellence, supporting staff development, and strengthening operational efficiency. Additionally, this role serves as a senior-level resource for complex client service needs and manages an assigned book of business. </p></div><div><p> </p></div><div><p><b>Key Responsibilities:</b> </p></div><div><ul><li><p><b>Performance Standards: </b>Monitor productivity, efficiency, quality, and service standards. </p></li></ul></div><div><ul><li><p>Culture Promotion: Promote IOA culture and support team engagement. </p></li></ul></div><div><ul><li><p><b>Professional Development: </b>Support ongoing staff training and development. </p></li></ul></div><div><ul><li><p><b>Succession Planning: </b>Develop future branch operations leaders. </p></li></ul></div><div><ul><li><p><b>Direct Staff Management: </b>Lead Account Management staff and provide coaching and guidance. </p></li></ul></div><div><ul><li><p>HR Management: Ensure compliance with HR policies and processes. </p></li></ul></div><div><ul><li><p><b>Recruitment and Onboarding: </b>Participate in hiring, interviewing, and onboarding. </p></li></ul></div><div><ul><li><p><b>Performance Communication: </b>Deliver evaluations and maintain transparent communication with leadership. </p></li></ul></div><div><ul><li><p><b>Workflow Management: </b>Assign and balance workloads to ensure service continuity. </p></li></ul></div><div><ul><li><p><b>Operational Process Excellence: </b>Implement and enforce processes and best practices. </p></li></ul></div><div><ul><li><p><b>Data Analysis: </b>Monitor and interpret performance data and take action as needed. </p></li></ul></div><div><ul><li><p><b>Data Integrity: </b>Maintain accurate data across agency and carrier systems. </p></li></ul></div><div><ul><li><p><b>Account Management: </b>Manage an assigned book of business. </p></li></ul></div><div><ul><li><p><b>Technical Support: </b>Serve as a subject matter expert for coverage and service questions. </p></li></ul></div><div><ul><li><p><b>Client Relationship Management: </b>Manage client relationships and support renewals and service needs. </p></li></ul></div></div><div><div><ul><li><p><b>Policy and Service Administration: </b>Oversee policy administration, placement, billing, claims support, and documentation of accuracy. </p></li></ul></div><div><ul><li><p><b>Renewal and New Business Execution: </b>Lead or support the full renewal and new business process. </p></li></ul></div><div><ul><li><p><b>Service Excellence:</b> Deliver excellent service and proactively anticipate client needs. </p></li></ul></div><div><ul><li><p><b>Culture Promotion: </b>Promote IOA culture and improve engagement. </p></li></ul></div><div><ul><li><p><b>Policy Compliance</b>: Stay updated on company policies and procedures. </p></li></ul></div><div><ul><li><p><b>Champion IOA Values:</b> Demonstrate integrity and leadership. </p></li></ul></div><div><p> <br/><b>Ideal Candidate Qualifications:</b> </p></div><div><ul><li><p>5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience </p></li></ul></div><div><ul><li><p>Thorough knowledge of insurance brokerage and client needs </p></li></ul></div><div><ul><li><p>Required active licensing </p></li></ul></div><div><ul><li><p>Professional designations preferred </p></li></ul></div><div><ul><li><p>Strong analytical, problem-solving, and decision-making skills </p></li></ul></div><div><ul><li><p>Exceptional customer service, communication, multitasking, and organizational skills </p></li></ul></div><div><ul><li><p>Proficiency in MS Office (Outlook, Word, Excel) </p></li></ul></div><div><ul><li><p>High School Diploma (or equivalent) </p></li></ul></div><div><p> <br/><b>What We Offer:</b> </p></div><div><ul><li><p>Competitive salaries and bonus potential </p></li></ul></div><div><ul><li><p>Company-paid health insurance </p></li></ul></div><div><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul></div><div><ul><li><p>401K with employer match </p></li></ul></div></div><div><div><ul><li><p>Professional growth and career progression opportunities </p></li></ul></div><div><ul><li><p>Respectful culture and work/family life balance </p></li></ul></div><div><ul><li><p>Community service commitment </p></li></ul></div><div><ul><li><p>Supportive teammates and a rewarding work environment </p></li></ul></div><div><p> <br/><b>What to Expect (Application Process):</b> </p></div><div><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s) </p></li></ul></div></div><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p><i>The expected pay range for this position is 105-125K annually, depending on experience, relevant skills, and geographic location.</i></p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

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Technical Systems Analyst (Remote) GovCIO

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