UNKNOWN

FEED

The Inside Sales Support Associate position works closely with the Distributor Sales Team to drive sales and maintain crucial relationships with the internal team, external sales representatives, and customers. Cross-reference other manufacturers’ part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions.

<p><strong><em>*This is a permanent remote position. Must be willing to work Central Standard Time (CST) but open to candidates located in Mountain Time (MT) or Eastern Time (EST). </em></strong><strong><em>Please note this position would require travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week. Please do not apply unless you are able to travel to Headquarters during the first week of employment.</em></strong></p><p/><p><strong><em><u>Must </u>have lighting/electrical industry experience to be considered.*</em></strong></p><p/><p><strong>About Keystone Technologies:</strong></p><p>Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy."</p><p><strong>Who We Are:</strong></p><p>We’re not your typical lighting company — and we like it that way. At Keystone, we move fast, think big, and challenge the status quo to deliver on our promise of Light Made Easy®. Our team thrives on new ideas, supports one another, aims high, works hard, and laughs often. And we always put people first — whether that’s our customers, partners, or each other. If you’re passionate about growing, collaborating, and making a difference, you’ll feel right at home here.</p><p/><p><strong>Our Core Values</strong></p><ul><li><p><strong>Wow Customers: </strong>Every interaction is an opportunity to show how much we care and appreciate all our customers, internal and external, so we create unique experiences that go above and beyond their expectations.</p></li></ul><ul><li><p><strong>Grow Passionately:</strong> We embrace growth through creativity, curiosity, and an eagerness to learn. Our work isn’t just about achieving more; it’s about evolving personally and professionally, transforming at every opportunity.</p></li></ul><ul><li><p><strong>Do Right: </strong>It’s not just good ethics to do the right thing; it’s good business. We uphold the highest integrity, and we do the right thing even when it’s hard. Why? Because trust is our most important currency.</p></li></ul><ul><li><p><strong>Value People: </strong>We come from a range of backgrounds, affiliations, and experiences. We honor everybody’s story and build lifelong relationships, whether with colleagues, customers, or partners, because to reach our fullest potential means empowering people to thrive.</p></li></ul><ul><li><p><strong>Challenge Convention: </strong>We refuse to blindly accept the status quo. With agility, courage, and tenacity, we continuously improve — asking tough questions, looking beyond surfaces, and not stopping to rest on our accomplishments.</p></li></ul><p><strong>What we offer</strong>:</p><p>Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.</p><p/><p><strong>The Opportunity:</strong></p><p>The Inside Sales Support Associate position works closely with the Distributor Sales Team to drive sales and maintain crucial relationships with the internal team, external sales representatives, and customers. This position is responsible for safeguarding the customer experience and promoting Keystone’s Light Made Easy promise.</p><p/><p><strong>Your Impact:</strong></p><ul><li><p>Sales analysis: analyze customer sales data to identify sales trends and opportunities with management</p></li></ul><ul><li><p>Outbound Phone Sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls</p></li></ul><ul><li><p>Price Quoting Management: managing new price requests and working within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing</p></li></ul><ul><li><p>Serve as liaison between our Sales Agencies, Distributors & Territory Managers</p></li></ul><ul><li><p>Answer questions via email or phone regarding existing orders in a timely manner</p></li></ul><ul><li><p>Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies</p></li></ul><ul><li><p>Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner</p></li><li><p>Cross-reference other manufacturers’ part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions</p></li></ul><p/><p><strong>What you bring:</strong></p><ul><li><p>Bachelor's in Business Administration or related field preferred</p></li></ul><ul><li><p>Lighting industry experience and product knowledge<strong></strong><u><strong>required</strong></u></p></li></ul><ul><li><p>1-2 years of sales experience in similar inside sales role</p></li></ul><ul><li><p>Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations</p></li><li><p>Proficiency in Microsoft Office, specifically Outlook, Teams and Excel</p></li><li><p>Experience with CRM software and Prophet 21 preferred</p></li></ul><ul><li><p>Strong analytical and problem-solving skills</p></li></ul><ul><li><p>Demonstrated exceptional organizational skills and attention to detail</p></li></ul><ul><li><p>Ability to perform time-sensitive work environment</p></li></ul><ul><li><p>Comfortable with phone interaction with very good verbal communication skills</p></li><li><p>Work well independently or on a team</p></li><li><p>Demonstrate an unwavering belief in and commitment to the company’s Core Values, consistently aligning actions, decisions, and collaboration with them</p></li></ul><p/><p><em>Please note that we do not accept unsolicited resumes from recruiters or employment agencies.</em></p>

Keystone Technologies Inc

Inside Sales Support Associate (Remote)

Business Administration

Cold Calling Skills

Communication Skills

Continuous Improvement

Customer Experience

Customer Relationship Management (CRM) Systems

Customer Support/Service

Customer/Client Research

Data Analysis

Detail Oriented

Distribution Channel

Field Sales

Inside Sales

Microsoft Excel

Microsoft Office

Microsoft Outlook

Organizational Skills

Presentation/Verbal Skills

Pricing

Product Support

Record Keeping

Revenue Growth

Sales

Sales Analysis

Sales Prospecting

Sales Support

Software Administration

Telesales

Territory Management

Time Management

Trend Analysis

Willing to Travel

clearcompany

FULL_TIME

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.

YEAR

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><div><p><b>Title: Account Manager - Commercial Lines</b> </p></div><div><p><b>Hybrid Preferred:</b> 1-2 of days in Columbia, SC office<b> </b></p><p><b><u>OR</u> Fully Remote: </b>EST or CST residents<br/><b>Book Focus:</b> coastal property (<i>required experience</i>) w/ construction & contractors<br/> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> <br/> <br/><b>About the Role:</b> Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. </p></div><div><p> <br/><b>Key Responsibilities:</b> </p></div><div><ul><li><p><b>Technical Competence</b>: Maintain technical competence and industry expertise. </p></li></ul></div><div><ul><li><p><b>Team Leadership</b>: Direct daily activities of the account management team. </p></li></ul></div><div><ul><li><p><b>Customer Service</b>: Handle customer service requests, policy administration, billing, claims, and coverage analysis. </p></li></ul></div><div><ul><li><p><b>Policy Management</b>: Manage policy expirations and renewals. </p></li></ul></div><div><ul><li><p><b>Renewal Process</b>: Conduct client research, prepare submissions, negotiate coverages, and present proposals. </p></li></ul></div><div><ul><li><p><b>Accounts Receivable</b>: Monitor reports and take action on delinquent accounts, collecting outstanding balances. </p></li></ul></div><div><ul><li><p><b>System Maintenance</b>: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. </p></li></ul></div><div><ul><li><p><b>Activity Monitoring:</b> Monitor and maintain activity/suspense to ensure timely completion. </p></li></ul></div><div><ul><li><p><b>Communication:</b> Maintain frequent, transparent communication with the account team regarding workload status and any issues. </p></li></ul></div><div><ul><li><p><b>Service Excellence:</b> Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. </p></li></ul></div><div><ul><li><p><b>Policy Compliance:</b> Stay updated on company policies and procedures. </p></li></ul></div><div><ul><li><p><b>Continuous Improvement:</b> Seek and adopt best practices to improve individual and team performance. </p></li></ul></div><div><ul><li><p><b>Champion IOA Values:</b> Demonstrate integrity and leadership. </p></li></ul></div><div><p> <br/><b>Ideal Candidate Qualifications:</b> </p></div><div><ul><li><p>5+ years of account management experience </p></li></ul></div><div><ul><li><p>Thorough knowledge of insurance brokerage and client needs </p></li></ul></div><div><ul><li><p>Required active property & casualty licensing; professional designation (CRIS, CIS or CIC) preferred </p></li></ul></div></div><div><div><ul><li><p>Strong analytical, problem-solving, and decision-making skills </p></li></ul></div><div><ul><li><p>Exceptional customer service, communication, multitasking, and organizational skills </p></li></ul></div><div><ul><li><p>Proficiency in MS Office (Outlook, Word, Excel) </p></li></ul></div><div><ul><li><p>High School Diploma (or equivalent) </p></li></ul></div><div><p> <br/><b>What We Offer:</b> </p></div><div><ul><li><p>Competitive salaries and bonus potential </p></li></ul></div><div><ul><li><p>Company-paid health insurance </p></li></ul></div><div><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul></div><div><ul><li><p>401K with employer match </p></li></ul></div><div><ul><li><p>Professional growth and career progression opportunities </p></li></ul></div><div><ul><li><p>Respectful culture and work/family life balance </p></li></ul></div><div><ul><li><p>Community service commitment </p></li></ul></div><div><ul><li><p>Supportive teammates and a rewarding work environment </p></li></ul></div><div><p> <br/><b>What to Expect (Application Process):</b> </p></div><div><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s) </p></li></ul></div></div><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p>The expected pay range for this position is $65,000.00 - 90,000.00 annually, depending on experience, relevant skills, and geographic location.</p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

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Inside Sales Support Associate (Remote) Keystone Technologies Inc

Account Manager - Commercial Insurance (Fully Remote Option) Insurance Office of America

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