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The size and payout of this award are directly tied to measurable outcomes and are intended to strongly align compensation with company impact.35 days off per year, encouraged (including self-serve public holidays) and parental leave. What you will be working onAs a Technical Support Engineer, you'll be the bridge between our 45 person Customer Support team and Engineering: building the systems and tools that power exceptional customer service at scale.

<p>tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: believe that everyone, no matter their background in work, life, culture or experiences has the ability to be exceptional. We seek exceptional people.We are bold, like risks, and take on big challenges together. Our customers love the product, provide valuable feedback, and trust us to rapidly help them with more of their problems.Feel free to join in one of our upcoming Townhall on Youtube to experience it for yourself: 're seeking a Technical Support Engineer to bridge the gap between our Customer Support and Engineering teams.What you will be working onAs a Technical Support Engineer, you'll be the bridge between our 45 person Customer Support team and Engineering: building the systems and tools that power exceptional customer service at scale.No two days are the same. You might spend one day deep in technical investigations tracking down a pesky bug, and the next building impactful projects that improve how our entire support operation functions. You'll work extensively with one of the largest Laravel Nova setups you'll likely encounter—a massive system with countless moving parts that supports our growing support team.This is a role for someone who loves building back-office systems and enabling tools that help the business operate smoothly in the background. You'll get to touch nearly every part of our codebase, giving you exposure across the entire product rather than being siloed into specific features.Design, build, and maintain internal tools using Laravel and Laravel Nova that directly impact the efficiency of our Customer Support team.Build Laravel endpoints and functionality that power our AI support tools (like Intercom Fin) to better resolve customer needs. You won't just be configuring UIs, you'll be writing real code.Develop systems and automated workflows that have impact across multiple teams.Create and update technical documentation and help articles to empower customers and support staff with self-service resources.Collaborate with customers and internal teams to diagnose and resolve complex technical issues that require critical thinking and investigation.Work closely with Product, Engineering, Sales and Customer Success teams to identify opportunities for tooling and automation improvements.Our self-defined tech stack acronym is PALM-B; PHP, Angular, Laravel, MySQL and Beanstalk.Hospitable.com is a remote-only and distributed company. For this position, your location is not a requirement. The ideal fit would work under US or EMEA timezones.Don't tick all the boxes? Talk to us about why you're still an amazing fit. In the meantime, here's what we're paying attention to:Product engineering experience with PHP and Laravel. You need to understand how systems are built. This could be from employment as an engineer, side projects with real users, or any experience where you've built and maintained a system that people use.Proven ability to think critically and troubleshoot complex issues—most problems won't be staring you directly in the face.A genuine willingness and eagerness to learn. You'll be humbled by the scale and complexity of what we've built, but you'll learn an enormous amount.Exceptional communication skills—especially written. We are a remote-first, fully distributed company. Most communication happens on Slack and Notion.Strong technical communication skills, with the ability to convey technical concepts to non-technical audiences.A customer‑centric mindset and a passion for building tools that enable teams to deliver better user experiences.The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.A supportive, radically transparent, and caring team environment, where you are trusted, not managed—and a culture that is focused on results and output.The total budget for this role is within US$106,448.40 - US$133,105.50 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation. For US employees, the gross salary could be anywhere between $98,213.87 - $122,808.85.We also offer an extra incentive into our equity with RSUs (through our $HOST token), with a grant value of up to $48,402.00, to share in the long-term upside of the company.Separately, this role is eligible for up to an additional US$273,628.00 per year in Performance Share Units (PSUs). These PSUs do not vest over time and are granted only upon the achievement of clearly defined business performance targets. The size and payout of this award are directly tied to measurable outcomes and are intended to strongly align compensation with company impact.35 days off per year, encouraged (including self-serve public holidays) and parental leave.For US employees: healthcare (including EPO, PPO and HSA), 401(k).Mental-health and emotional support with therapists on call through Slack by Spill.Earn virtual coins through our peer recognition platform and redeem them through gift cards, donations, or monetary rewards.#J-18808-Ljbffr</p>

Hospitable

Technical Support Engineer (Americas/EMEA - Remote)

Artificial Intelligence (AI)

Automation

Bridge Building

Budgeting

Civil Engineering

Communication Skills

Compensation Management

Customer Support/Service

Engineering

Funding

Healthcare

Identify Issues

Laravel

Machine Tool

MySQL

On Call

Operational Support

PHP Scripting Language (PHP Hypertext Preprocessor)

Payroll Tax

Preferred Provider Organization (PPO)

Problem Solving Skills

Product Engineering

Psychiatry and Mental Health

Rentals

Resolve Customer Issues

Sales

Slack

Systems Maintenance

Technical Support

Technical Writing

User Interface/Experience (UI/UX)

Writing Skills

YouTube

Hire Recruits

Develop the end‑to‑end storytelling for feature launches across multiple channels, including Town Halls, press releases, social media, podcasts, blog posts, in‑product messaging, and more. What you will be working onWe're seeking a Staff Product Marketing Manager to own how we position, launch, and scale new features, directly impacting customer acquisition and adoption.

<p>TLDR; We build software for short‑term rentals that enable hosts to manage themselves with a state‑of‑the‑art product and user experience.Hospitable is a remote‑only, global, trust‑based company. The position is not tied to a specific location; we prefer candidates who can operate within US or EMEA time zones.What you will be working onWe're seeking a Staff Product Marketing Manager to own how we position, launch, and scale new features, directly impacting customer acquisition and adoption.This is a high‑impact role for someone who thrives at the intersection of product, marketing, and strategy.Shape product positioning before anything ships, ensuring every feature has a clear market fit, differentiated narrative, and a compelling reason to exist.Develop the end‑to‑end storytelling for feature launches across multiple channels, including Town Halls, press releases, social media, podcasts, blog posts, in‑product messaging, and more.Partner with Product Managers from the earliest stages of development to influence what we build and how we go to market with the latest features.Make decisions based on competitive research, customer interviews, and market opportunities.Contribute to decision‑making around which features are included in our Host, Professional, and Mogul plans, and how we price our offerings.Collaborate closely with the Growth team to ensure every new feature and campaign contributes to the health of our full funnel: website - free trial - OTA connection - subscription - onboarding - adoption - retention.What we're looking for5+ years experience in Product Marketing – ideally within a fast‑moving, product‑led SaaS company.Experience with fintech, payments, marketplaces, or similar products is a huge plus.Proven experience contributing to Product Marketing strategy, including defining positioning, influencing product decisions, and identifying growth opportunities that move key business metrics.Exceptional written and verbal communication skills, capable of simplifying complex ideas and rallying cross‑functional teams behind a unified story.Comfortable diving into data to find pockets of demand and growth, managing campaign results to assess impact, and making recommendations for future actions.Special kudos if you are a short‑term rental host or have experience in a short‑term rental business.Extra special kudos if you are an existing Hospitable customer.BenefitsA supportive, radically transparent, and caring team environment that trusts but does not manage.A total compensation package of US$164,000 - US$199,100, adjusted for cost of living. US employees may receive gross salary between US$151,313 and US$183,698.Equity options through the $HOST token (RSU), with a grant value up to US$54,300.Performance Share Units (PSUs) up to US$308,292 per year, vesting only upon achievement of defined business performance targets.Health benefits, including EPO, PPO and HSA plans, and 401(k) for US employees.35 days of paid time off per year, including self‑serve public holidays, and parental leave.Complimentary mental health support with on‑call therapists via Slack.Virtual recognition coins redeemable through gift cards, donations, or monetary rewards.#J-18808-Ljbffr</p>

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Technical Support Engineer (Americas/EMEA - Remote) Hospitable

Staff Product Marketing Manager (USA/EMEA - Remote) Hospitable

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