Paid Sick Days

Parking

Performance Bonus

Prescription Drug Coverage

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Employee Events

Retirement / Pension Plans

Tuition Reimbursement

Work From Home

Game Rooms

Life Insurance

Merchandise Discounts

On Site Cafeteria

CRAWL_WRAP

UNKNOWN

Receive inbound contacts (calls and web) from F/L dealerships, Competitive Make dealerships and independent repair facilities regarding extended service contract coverage and provides claims adjudication per contract terms and contact handling processes. · Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training - preferred.

Automotive Claims RepresentativeAt Percepta, we bring first-class service across each market we support. As a Automotive Claims Representative in Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing ·     Ability to analyze repair shop claim information to determine contract coverage·     Ability to speak confidently about extended service business products and prior approval process·     Ability to utilize web based technical service information to complete the claim adjudication process·     Excellent negotiation skills and consultative approach<ul><li class="MsoNormal" style="color:black;line-height:normal">Establish rapport and portray a knowledgeable and courteous impression to the caller</li><li class="MsoNormal" style="color:black;line-height:normal">Excellent interpersonal skills in a team environment</li><li class="MsoNormal" style="color:black;line-height:normal">Communicate and articulate in an effective manner both verbally and written</li><li class="MsoNormal" style="color:black;line-height:normal">Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.)</li><li class="MsoNormal" style="color:black;line-height:normal">Flexibility and adaptability in a fast-paced environment</li><li class="MsoNormal" style="color:black;line-height:normal">Ability to exercise independent judgment and decision making</li><li class="MsoNormal" style="color:black;line-height:normal">Reasoning ability and logical thinking</li></ul> What You Bring to the Role ·     High School Diploma or equivalent·     Minimum 2-3 year of customer service experience·     Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training - preferred What You Can Expect ·     Hourly rate of 16.50/hr·     Health/Dental/Vision/Life Insurance·     Flexible Spending Account (FSA) and Health Savings Account (HSA)·     401(k) ·     Vacation/Sick Time and Paid Holidays·     Tuition Reimbursement·     Employee Assistance Program·     Employee Discount Program·     Training and Development Programs (Percepta College)·     Employee Rewards Program (Perci Perks) A Bit More About Your Role·  Receive inbound contacts (calls and web) from F/L dealerships, Competitive Make dealerships and independent repair facilities regarding extended service contract coverage and provides claims adjudication per contract terms and contact handling processes·   Through use of technology and scripts listens to the callers’ requests, and provides appropriate levels of authorization in an efficient professional manner·   Receive inbound calls from contract holders to verify contract coverage or review claim participation issues·   Process prior approval request for repairs performed on company lease vehicles according to program guidelines·   Verify cause of failure is covered under the service contract through the use of probing questions·   Identify when a requested repair is covered under another warranty, service contract, improper previous repair or pre-existing condition·   Ask probing questions to obtain all pertinent claim information·   Utilize web based automotive technical information to very repair procedures, labor time allowances and part pricing is consistent with recommended repairs and contract coverage·   Request additional information from the repair facility (digital photos, technical escalation or physical inspection) when automotive knowledge indicates the recommended repair may not be covered by the contract·   Effectively negotiate part pricing and labor allowances when required·   Communicate professional, grammatically correct verbal responses to customer concerns and inquiries·   Properly log all customer contacts into appropriate contact system, to allow for an accurate historical view of a customer’s contacts with the CRC·   Identify and relay areas for improvement within the program and the CRC to the team leader·   Escalate, as appropriate, identified customer inquiries and concerns·   Meet or exceed all program specific performance metrics·   Continuously improve call handling skills, systems knowledge, and communications skills, thus, enhancing customer satisfaction and service level results·   Support and sustain a positive work environment that fosters team performance through own work and behavior·   Be receptive to performance feedback and work on improving own skills·   Help identify and resolve conflicts with sensitivity and tact.·   Work on activities and/or projects as requested by Team Leader/Management. About Percepta   Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:    Lead with humility - We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.Leave it better – We take ownership and leave every process, person, and place better than we found it.Win together – We succeed as one—celebrating, supporting, and showing up for each other.Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out.  Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.#LI-remote#LI-onsitePercepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.

TTEC

Automotive Claims Representative

Adjudication

Analysis Skills

Automotive Industry

Automotive Technology

Claims Processing

Communication Skills

Computer Software

Continuous Improvement

Contract Review

Customer Experience

Customer Satisfaction

Customer Support/Service

Diversity

Employee Assistance Plan

High School Diploma

Interpersonal Skills

Maintenance - Electrical

Maintenance Services

Microsoft Internet Explorer Browser

Microsoft Office

Negotiation Skills

Performance Metrics

Powertrain

Pricing

Scripting (Scripting Languages)

Service Delivery

Team Lead/Manager

Training Program

Training/Teaching

Vision Plan

The Customer Service Case Manager (Bilingual French) will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services.

HOUR

At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Customer Service Case Manager (Bilingual French) working fully remote in Melbourne, FL, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.What You’ll Be DoingThe Customer Service Case Manager (Bilingual French) will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. In this role, the Customer Service Case Manager (Bilingual French) is empowered to make decisions using customer satisfaction tools to resolve customer concerns and ensure customer loyalty.During a Typical Day, You’ll<ul><li style="font-family:'arial'">Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services</li><li style="font-family:'arial'">Act as a resource for all product knowledge and service support</li><li style="font-family:'arial'">Schedule activities as required for special events</li><li style="font-family:'arial'">Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner</li><li style="font-family:'arial'">Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction</li><li style="font-family:'arial'">Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs</li><li style="font-family:'arial'">Be responsible for handling emails and chats</li><li style="font-family:'arial'">Exhibit strong follow-up and organizational skills in both verbal and written communication</li><li style="font-family:'arial'">Be responsible for resolving customer issues using all available resources, including Dealers (i.e., service personnel, subject matter experts (SMEs), leadership, and field service engineers).</li><li style="font-family:'arial'">Return all email and voice mail messages promptly and follow up with customers and dealers as committed</li><li style="font-family:'arial'">Be responsible for documenting customer inquiries and concerns</li><li style="font-family:'arial'">Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans</li><li style="font-family:'arial'">Participate in business-related marketing and sales projects</li><li style="font-family:'arial'">Meet specified goals as set forth by management</li><li style="font-family:'arial'">Provide feedback to management for the continued and improved performance of the department to foster positive results and growth</li><li style="font-family:'arial'">Work as a team player – assist other team members when in need of support </li></ul>What You Bring to the Role<ul><li style="font-family:'arial'">High school diploma required; an Associate or bachelor’s degree is preferred</li><li style="font-family:'arial'">Bilingual English and Canadian French (Fluent) – must be able to pass verbal and written assessments</li><li style="font-family:'arial'">A minimum of two (2) years of experience in customer service, call center, hospitality, public relations, or sales</li><li style="font-family:'arial'">Experience in a luxury field (hospitality or brand product) is a plus</li><li style="font-family:'arial'">Knowledge of the automotive industry is a plus</li><li style="font-family:'arial'">Strong verbal and written communication skills</li><li style="font-family:'arial'">Strong customer service, interpersonal, and relationship-building skills</li><li style="font-family:'arial'">Excellent English language (oral and written), with grammatical knowledge and etiquette</li><li style="font-family:'arial'">Typing skills (minimum of 30 words per minute)</li></ul>What You Can Expect<ul><li style="font-family:'arial'">Pay rate of $20.34 per hour, inclusive of the base pay of $18.34 per hour + $2.00 per hour premium for the bilingual French skill</li><li style="font-family:'arial'">Health/Dental/Vision/Life Insurance</li><li style="font-family:'arial'">Flexible Spending Account (FSA) and Health Savings Account (HSA)</li><li style="font-family:'arial'">Traditional 401(k) Plan</li><li style="font-family:'arial'">Vacation/Sick Time and Paid Holidays</li><li style="font-family:'arial'">Tuition Reimbursement</li><li style="font-family:'arial'">Employee Assistance Program</li><li style="font-family:'arial'">Employee Discount Program</li><li style="font-family:'arial'">Training and Development Programs (Percepta College)</li><li style="font-family:'arial'">Employee Rewards Program (Perci Perks) </li></ul>A Bit More About Your RoleThis position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. About PerceptaEstablished in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:<ul><li style="font-family:'arial'">Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.</li><li style="font-family:'arial'">Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.</li><li style="font-family:'arial'">Leave it better – We take ownership and leave every process, person, and place better than we found it.</li><li style="font-family:'arial'">Win together – We succeed as one—celebrating, supporting, and showing up for each other.</li><li style="font-family:'arial'">Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.</li></ul>Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.#LI-Onsite

Bilingual French Customer Service Case Manager

Automotive Repair and Maintenance

Call Centers

Case Management

Customer Relations

Customer Service Management

Customer Training

Documentation

English Language

Financial Services

Follow Through

French Language

Internet/Online Service

Leadership

Marketing

Multilingual

On Site Support

Organizational Skills

Performance Management

Presentation/Verbal Skills

Problem Solving Skills

Public/Media/Press/Analyst Relations

Resolve Customer Issues

Sales

Team Player

Time Management

Typing

Voice Mail

Writing Skills

FEED

In this role, you'll be responsible for providing exceptional customer service, analyzing insurance needs, and recommending suitable insurance policies to clients. Aggressive comp plan : Base pay plus sliding scale from 30-50% Commissions with additional bonuses .

The OpportunityBrightway Insurance is seeking a highly motivated and results-driven Remote- Insurance Sales Producer In this role, you'll be responsible for providing exceptional customer service, analyzing insurance needs, and recommending suitable insurance policies to clients.*This is a fully remote opportunity, however, applicants MUST reside within the Orlando Metro area.Responsibilities:<ul><li>Quote and sell auto, home and commercial insurance products to potential clients</li><li>Build and maintain strong relationships with clients to ensure customer satisfaction</li><li>Analyze clients' insurance needs and provide appropriate recommendations</li><li>Explain policy details, coverage limits, and exclusions to clients</li><li>Assist clients in completing insurance applications and necessary paperwork</li><li>Process policy changes, endorsements, and claims accurately and efficiently</li><li>Stay updated on industry trends, regulations, and changes in insurance policies</li><li>Collaborate with underwriters to negotiate terms and conditions for policies</li></ul>Minimum Qualifications:<ul><li>Must currently live in or near Orlando</li><li>A valid 2-20 or 20-44 Florida insurance license is required at time of application</li><li>1-3 years of Insurance Sales Experience</li><li>Excellent interpersonal and communication skills</li><li>Strong analytical skills with the ability to analyze data and make informed decisions</li></ul>Compensation:Aggressive comp plan : Base pay plus sliding scale from 30-50% Commissions with additional bonuses Benefits and Perks:<ul><li>Comprehensive training program provided</li></ul>If you're a motivated individual with a passion for sales and helping others, we encourage you to apply. Join Brightway today and take the next step in your career!

Remote Automotive Jobs in Morningside, NY

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Remote Automotive Jobs in Morningside, NY

Automotive Claims Representative TTEC

Bilingual French Customer Service Case Manager TTEC

Remote - Orlando Area Insurance sales Brightway Insurance

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