UNKNOWN

ADAPTED_NOW

Collaborate with partners and support Consumer Banking to respond to requests from and timely resolve issues identified by regulatory bodies, internal audits or compliance engagements, or self-assessments. + Ensuring each review includes, at a minimum: an assessment of branch documentation, certification of cash on hand at the branch, observation of associate behavior and interviews with branch associates to assess the associate’s understanding of applicable regulatory requirements.

YEAR

The Branch Quality Control Analyst is responsible for performing independent, quality control reviews of retail branch locations to identify operational and compliance risk within the retail branch. This associate works closely with the Compliance and Oversight Program Manager and reports to the Director of Compliance & Oversight for Consumer Banking. This associate has to be located within the state of New Mexico. _How you’ll spend your time:_ + Ensuring each review includes, at a minimum: an assessment of branch documentation, certification of cash on hand at the branch, observation of associate behavior and interviews with branch associates to assess the associate’s understanding of applicable regulatory requirements. + Issuing a summary memorandum of each retail branch quality control review performed, including an overall risk rating articulating the level of risk observed in the branch review. + Maintaining an ongoing risk rating guide accurately depicting the amount of risk within each retail branch. + Assisting in operations related projects, as needed. + Cultivate working partnerships with the Consumer Operations teammates and the Consumer Delivery Team. + Collaborate with partners and support Consumer Banking to respond to requests from and timely resolve issues identified by regulatory bodies, internal audits or compliance engagements, or self-assessments. + Evaluate operational documentation for monthly operational reporting of branch performance. + Act as a supportive resource regarding Consumer Banking operations matters. + Support Director of Compliance & Oversight in the aggregation and communication of Compliance & Oversight activities including data aggregation, analysis, and reporting. _We’re excited to talk with you if:_ + 5-7 years of branch / bank operations experience. + High school diploma or equivalent. + Must live within a major metropolitan area of the UMB footprint. + Have the ability to work independently with minimal supervision. + Have the ability to build relationships and inspire trust across the organization. + Have the ability to present and convey information in a way that is easily understandable to associates at varying levels within the organization. + Have the proficient writing ability and strong experience with Microsoft Suite software and related banking applications. + Ability to travel up to 75% of a scheduled work week. Compensation Range: $44,790.00 - $86,510.00 _The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information_ UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. Are you ready to be part of something more? You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. _UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to_ _talentacquisition@umb.com_ _to let us know the nature of your request._ _If you are a California resident, please visit our_ Privacy Notice for California Job Candidates (https://p1.aprimocdn.net/umb/cdbf5f22-8f7a-43b9-bd03-b09f014a39c3/Privacy_Notice_for_California_Candidates_Original_file.pdf) _to understand how we collect and use your personal information when you apply for employment with UMB._ _Who we are_ We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed. Learn more about UMB's vision (https://p1.aprimocdn.net/umb/8cf58ce2-e9d6-4621-b60a-b09f01638943/UMB_Tuce_Book_Original_file.pdf) Check out the road to a career at UMB

UMB Bank

Branch Quality Control Analyst (Remote- New Mexico)

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

<h4>POSITION OVERVIEW</h4>MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. This position supports customer service for mortgage customers.  This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience.  You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.    To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.<h4>--------------</h4>... <h4>POSITION RESPONSIBILITIES</h4>Key Responsibilities:<ul><li>Handle inbound customer calls in a courteous, timely, and professional manner </li><li>Listen to customers, understand their needs, and resolve customer issues</li><li>Escalate customer issues to the appropriate staff and managerial for resolution as needed</li><li>Ensure first call resolution through problems solving and effective call handling</li><li>Follow the processes of the Client program and perform all tasks in a courteous and professional manner</li><li>Utilize knowledge base and training to accurately answer customer questions</li><li>Create and maintain customer CRM records with accurate call details</li><li>Accurately document call resolution in appropriate systems</li><li>Strictly follow client process for handling financial issues and inquiries</li><li>Comply with requirements surrounding confidential information and personal information</li><li>Follow all required scripts, policies, and proceduresAdhere to all attendance and work schedule requirements including all scheduled training</li></ul><h4>CANDIDATE QUALIFICATIONS</h4>WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge you gain in training into customer wins.  MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.  Required<ul><li>Must be 18 years of age</li><li>High School Diploma or Equivalent</li><li>The ability to multi-task using multiple screens and systems while talking on the phone with customers.</li><li>The ability to type swiftly and accurately 30-45 Words per minute</li><li>The ability to read and speak English fluently</li><li>Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet</li><li>Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint)</li><li>Excellent organizational, written, and oral communication skills</li><li>The ability to multi-task across multiple systems and screens while speak to customers.</li><li>Must be customer service oriented (empathetic, responsive, patient, and conscientious)</li><li>Strong team orientation and customer focus with a positive attitude</li><li>Highly reliable with the ability to maintain regular attendance and punctuality</li><li>Aptitude for issue identification and problem solving</li><li>The ability to thrive in a fast-paced environment where change and ambiguity are prevalent</li><li>An aptitude for conflict resolution and problem solving</li><li>The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling</li><li>Excellent interpersonal skills and the ability to build relationships with your team and customers</li></ul>Preferred <ul><li>Relevant experience in banking or financial services is a plus</li><li>Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus</li></ul><h4>COMPENSATION DETAILS</h4>WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: <ul><li>Paid Time Off: Earn PTO and paid holidays to take the time you need.</li><li>Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!</li><li>Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.</li><li>Retirement Savings: Secure your future with retirement savings programs, where available.</li><li>Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.</li><li>Life Insurance: Access life insurance options to safeguard your loved ones.</li><li>Supplemental Insurance: Accident and critical illness insurance</li><li>Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.</li><li>Paid Training: Learn new skills while earning a paycheck.</li><li>Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.</li><li>Casual Dress Code: Be comfortable while you work.</li></ul> Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!<h4>PHYSICAL REQUIREMENTS</h4>This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.<h4>CONDITIONS OF EMPLOYMENT</h4>All MCI Locations<ul><li>Must be authorized to work in the country where the job is based.</li></ul>Subject to the program and location of the position<ul><li>Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.</li><li>Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.</li></ul><h4>REASONABLE ACCOMMODATION</h4>Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.<h4>EQUAL OPPORTUNITY EMPLOYER</h4>At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.<h4>ABOUT MCI (PARENT COMPANY)</h4>MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.  Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua,  EastWest BPO, TeleTechnology, and Vinculum.<h4>................</h4>The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

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Branch Quality Control Analyst (Remote- New Mexico)UMB Bank

Remote Mortgage Customer Service RepresentativeMCI Careers

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