li>Strong knowledge of the some or all the following financial products is preferred: Mortgage, Retail & SMB Deposits (checking, savings, CD), Retail & SMB Card (debit, credit), Retail Lending (marine loans, auto loans, personal, HELOC), SMB & Commercial Lending (loans, lines, real estate). Performs deep-dive diagnostics and works directly with vendor technical support teams to resolve systemic or critical user-impacting issues.