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CareHarmony is seeking an experienced Licensed Practical Nurse – LPN Nurse (LPN) (NLC) (LVN) with at least 3 years of direct patient-facing work experience; that thrives in a fast-paced environment, is self-motivated, has impeccable attention to detail, and values the impact they can have on a patient’s healthcare journey. CareHarmony’s Care Coordinators (LPN) (NLC) (LVN) work comprehensively with providers to deliver value-based care management initiatives for their patients.

CareHarmony’s Care Coordinators (LPN) (NLC) (LVN) work comprehensively with providers to deliver value-based care management initiatives for their patients.CareHarmony is seeking an experienced Licensed Practical Nurse – LPN Nurse (LPN) (NLC) (LVN) with at least 3 years of direct patient-facing work experience; that thrives in a fast-paced environment, is self-motivated, has impeccable attention to detail, and values the impact they can have on a patient’s healthcare journey.You will have experience identifying resources and coordinating needs for chronic care management patients.What's in it for you?<ul><li>Fully remote position - Work from the comfort of your own home in cozy clothes without a commute. Score!</li><li>Consistent schedule - Full-Time Monday – Friday, no weekends, rotational on-call-once per year on average.</li><li>Career growth - Many of our team members move up in the company at a faster-than-average rate. We love to see our people succeed!</li></ul>RequirementsResponsibilities:<ul><li>Manage patient census with a resolution-driven approach to close gaps in clinical and non-clinical patient care.</li><li>Identify and coordinate community resources with patients that would benefit their care.</li><li>Provide patient education and health literacy on the management of chronic conditions.</li><li>Perform medication management, including identifying potential medication concerns, reconciliation, adherence, and coordinating refills.</li><li>Assist in ensuring timely delivery of services to your patients; Home Health, DME, Home Infusion, and other critical needs.</li><li>Resolve patients' questions and create an open dialogue to understand needs.</li><li>Assist/Manage referrals and appointment scheduling.</li></ul>Additional Requirements:<ul><li>Active Compact/Multi-State license (LPN) (LVN)</li><li>Technical aptitude – Microsoft Office Suite</li><li>Excellent written and verbal communication skills</li></ul>Plusses:<ul><li>Epic Experience</li><li>Bilingual</li><li>Additional Single State licensures</li></ul>Remote Requirements:<ul><li>Must have active high-speed Wi-Fi</li><li>Must have a home office or HIPAA-compliant workspace</li></ul>Physical Requirements<ul><li>This position is sedentary and will require sitting for long periods of time</li><li>This position will require the ability to speak clearly and listen attentively, often by telephone, for an extended period of time </li><li>The position will require the ability to understand, process, and take thorough notes in real-time on telephone conversations </li></ul>Benefits:<ul><li>Health Benefits (core medical, dental, vision)</li><li>Paid Holidays</li><li>Paid Time Off (PTO)</li><li>Sick Time Off (STO)</li><li>401k with company match</li><li>Company laptop provided</li></ul>Pay:<ul><li>The position starts at $21/hr with the ability to earn up to $28/hr based on production</li><li>Quarterly bonus program</li><li>Opportunities to pick up OT to increase earnings</li></ul>

CareHarmony

Remote - Care Coordinator - LPN - LVN - Day Shift

Communication Skills

Detail Oriented

Durable Medical Equipment

HIPAA (Health Insurance Portability and Accountability Act)

Health Plan

Healthcare

Home Care

Laptop PC

Licensed Practical Nurse/Licensed Vocational Nurse

Literacy

Maintain Compliance

Medications

Microsoft Office

Multilingual

Needs Assessment

Organizational Skills

Patient Care

Patient Education

Presentation/Verbal Skills

Reconciliation

Service Delivery

Time Management

Wi-Fi

Writing Skills

Workable

As the first member of the clinical team that most patients interact with at AMC Health, the HSC is responsible for building trust, demonstrating empathy, clearly explaining Remote Patient Monitoring (RPM) services, and ensuring a smooth and compliant enrollment process. Following enrollment, the HSC collaborates closely with nurse care managers, nurse care associates, and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans.

The Telephonic Health Services Coordinator (HSC) serves as the primary point of contact for newly referred patients and plays a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement. This role supports patients with chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, hypertension, and related conditions.As the first member of the clinical team that most patients interact with at AMC Health, the HSC is responsible for building trust, demonstrating empathy, clearly explaining Remote Patient Monitoring (RPM) services, and ensuring a smooth and compliant enrollment process. Following enrollment, the HSC collaborates closely with nurse care managers, nurse care associates, and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans.This position is essential to organizational growth, patient engagement, and fulfillment of client enrollment commitments.Essential Job FunctionsThe following duties are representative of the essential functions of the position and are not intended to be exhaustive:Patient Outreach, Enrollment & Engagement<ul><li>Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health’s Remote Patient Monitoring programs, services, and benefits.</li><li>Accurately describe program features, expectations, and value in a clear, compassionate, and patient-centered manner.</li><li>Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs.</li><li>Complete required telephonic interventions, including Welcome Calls and Post-Physician Visit Updates.</li></ul>Care Coordination & Clinical Support<ul><li>Document patient information accurately and comprehensively in the electronic health record (EHR) in accordance with organizational policies and standards of practice.</li><li>Collaborate with nurse care managers and the broader care team to support patient care goals.</li><li>Track hospitalizations and notify nursing staff upon patient discharge, as required.</li><li>Coordinate patient assistance services as directed, including referrals for transportation, housekeeping, home modifications, food assistance, or other approved services.</li><li>Follow up with patients to confirm services have been initiated and are meeting expectations.</li></ul>Communication & Administrative Responsibilities<ul><li>Respond to inbound patient, client, and provider inquiries and appropriately determine service needs.</li><li>Initiate outbound communications (phone, fax, email) with patients, clients, physician offices, and care providers.</li><li>Confirm and maintain accurate provider contact information, including phone and fax numbers.</li><li>Escalate unresolved patient issues or care-coordination concerns to leadership in a timely and appropriate manner.</li></ul>Performance & Compliance<ul><li>Meet or exceed established performance metrics and service level agreements (SLAs), including but not limited to:
	<ul><li>Call volume expectations and disengagement thresholdComply with all company policies, procedures, HIPAA requirements, and applicable federal and state regulations.</li></ul></li></ul>Required Competencies & Skills<ul><li>Strong organizational, time management, and multitasking skills.</li><li>Excellent verbal and written communication skills with strong attention to detail.</li><li>Demonstrated ability to actively listen and engage patients with empathy and professionalism.</li><li>Ability to work independently in a remote environment while maintaining accountability for assigned tasks.</li><li>Strong problem-solving and critical-thinking skills, with the ability to follow issues through resolution.</li><li>Proven ability to build rapport and maintain productive relationships in a telephonic, remote setting.</li><li>Comfort navigating multiple systems and technologies simultaneously.</li><li>Bilingual (Spanish) preferred.</li></ul>Education, Experience & Technical Requirements<ul><li>Preferred: Completion of a Medical Assisting program accredited by CAAHEP or ABHES.</li><li>Minimum experience requirements:
	<ul><li>At least six (6) months of experience performing general duties as a Medical Assistant OR</li><li>Three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact.</li></ul></li><li>Knowledge of medical terminology and prior experience using electronic health record (EHR) systems.</li><li>Strong technical aptitude, including the ability to assist patients remotely with health devices and troubleshoot basic issues.</li><li>Ability to type a minimum of 50–60 words per minute while speaking with patients by phone.</li><li>Must be able to work schedules aligned to client-specific time zone requirements, as dictated by business needs.</li></ul>Licensure and Certification Requirements<ul><li>Active CNA certification or equivalent certification (e.g., Pharmacy Technician), in good standing.</li></ul>Physical Demands & Work Environment<ul><li>Ability to work effectively in a fully remote environment.</li><li>Must maintain a dedicated home office that is private, quiet, secure, and free from distractions.</li><li>Reliable internet access that meets company minimum technical requirements.</li><li>This role is primarily sedentary and requires extended periods of computer and telephone use.</li></ul>Equal Employment Opportunity & ADA StatementIn compliance with the Americans with Disabilities Act (ADA), this job description identifies the essential functions of the position. Reasonable accommodations will be considered to enable qualified individuals with disabilities to perform these essential functions. Employees are expected to comply with all company policies, procedures, and applicable legal and regulatory requirements.

Advanced Monitored Caregiving Inc.

Telephonic Health Services Coordinator

Administrative Skills

COPD (Chronic Obstructive Pulmonary Disease)

Certified Medical Assistant

Certified Nursing Assistant (CNA)

Clinical Medicine

Clinical Support

Congestive Heart Failure

Critical Care

Data Quality

Diabetes

Equal Employment Opportunity (EEO)

Follow Through

Housekeeping/Cleaning

Identify Issues

Leadership

Medical Assistance

Medical Office

Medical Record System

Medical Records

Medical Terminology

Multitasking

Nursing

Nursing Management

Patient Follow-up

Patient Registration

Performance Metrics

Pharmacy

Physical Demands

Problem Solving Skills

RMON

Schedule Development

Service Level Agreement (SLA)

Spanish Language

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Remote - Care Coordinator - LPN - LVN - Day Shift CareHarmony

Telephonic Health Services Coordinator Advanced Monitored Caregiving Inc.

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