The ideal candidate has strong experience in Trust & Safety, Content Moderation, Quality Operations, BPO/Vendor Management, and Program Management, with the ability to use data and operational insights to identify issues and drive measurable improvements. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.