Key Responsibilities: Provide remote patient support via phone, email, and SMS Perform asynchronous hearing aid programming and adjustments Educate patients on hearing aid use, care, and maintenance Troubleshoot device performance and connectivity issues Assist patients with Bluetooth pairing and use of the ELEHEAR mobile app Maintain accurate and detailed documentation of all patient interactions Collaborate with customer service, marketing, and product teams to improve user experience and product performance Deliver a high-quality, patient-centered experience across a wide range of technical comfort levels and age groups Requirements: Doctor of Audiology (Au. ELEHEAR is a fast-growing innovator in the over-the-counter (OTC) hearing aid space, combining advanced AI-driven technology with a mission to make hearing care more accessible and affordable.