What You'll Do + Serve as the primary phone contact for current and potential account holders + Handle inbound calls to answer questions, resolve concerns, and support enrollment + Place outbound calls including: Welcome calls to new account holders, outreach on past-due accounts, servicing calls to non-enrolled accounts, and special outreach campaigns that support our mission of patient advocacy + Deliver first-class, white-glove service as an ambassador for the brand + Clearly document all call activity and engagements using our proprietary CRM + Escalate complaints appropriately and help resolve patient concerns efficiently + Participate in ongoing quality evaluations, coaching, and mentoring + Remain coachable and growth-oriented, embracing feedback and development opportunities ? What We're Looking For + 2 + years of customer service experience + A strong customer-first mindset matters most + 1-2 years of telephone customer support or call center experience preferred + Experience in a hospital and/or financial services environment is a plus + Knowledge of HIPAA is preferred At-Home Internet & Technology Requirements To ensure a seamless experience for our patients, the following are required: + Approved ISPs: Xfinity (Comcast), CenturyLink, Frontier (Ziply Fiber) + Minimum Bandwidth: 100 Mbps download, 35 Mbps upload + Private, password-protected Wi-Fi connection + Available Ethernet port: Must be connected via Ethernet while working Why Join Us?