Reporting to the Senior Director, Member Care Strategy & Operations, you will partner closely with Member Care Advocacy (our member-facing teams), Staffing Forecasting, Quality, Training, Operations Enablement, Implementation, Finance, and Product/Engineering to turn demand forecasts and staffing assumptions into an executable plan that works in production. • Own the multi‑year Member Care staffing strategy across channels, roles (e.g., Member Care Advocates, specialty teams, support functions) and staffing type (internal and BPO), ensuring alignment with company growth plans, product roadmap, and client commitments.