Amazon Connect and Agentic AI Specialist, Senior Principal Consultant TTEC Digital LLCAmazon Connect and Agentic AI Specialist, Senior Principal ConsultantAustin, TXRemote$140,000–$190,000 / yearThis role works with business and technology stakeholders to define use cases, assess data and knowledge readiness, create practical AI solution architectures, and recommend a roadmap across capabilities such as authentication, NLU and intent recognition, FAQ and knowledge base experiences, agent assist, workspace automation, account inquiry, and AI-enabled self-service. What you''ll be doing: Lead AI discovery and use case design workshops with business and technology stakeholders across authentication, NLU and intent recognition, FAQ and knowledge base, agent assist, workspace automation, account inquiry, and self-service capabilities.
Amazon Connect CX and Platform Specialist, Senior Consultant TTEC Digital LLCAmazon Connect CX and Platform Specialist, Senior ConsultantAustin, TXRemote$105,000–$160,000 / yearThe TTEC Digital AWS Partner Practice is comprised of more than 150 brilliant experts, has been recognized with best-in-class awards from AWS, was the first signed Amazon Connect partner globally, and has delivered more than 500 AWS customer launches that improved customer experience for more than 3.5 million conversations to date. This role turns customer experience requirements into working Amazon Connect capabilities across contact flows, Lex orchestration, voice and chat journeys, Agent Workspace, Contact Lens, routing, queue operations, reporting, and external system integrations.
Vice President, Digital Sales Executive - Azure TTEC Digital LLCVice President, Digital Sales Executive - AzureAustin, TXRemoteThis includes networking with former partners and contacts, conducting industry research, mining social media and applying industry, technology, and solution-oriented product knowledge to identify strategic sales opportunities and generate new business. Maximizes the total value of solutions sold through deeper penetration of existing accounts, actively using all appropriate resources to win additional business across the entire Microsoft cloud platform leveraging your industry knowledge around multiple use cases.
Account Executive - Digital Sales - CCaaS TTEC Digital LLCAccount Executive - Digital Sales - CCaaSAustin, TXRemote$135,000–$170,000 / yearExperience selling CCaaS, customer experience, AI, workforce optimization, and contact center transformation solutions within one or more leading ecosystems, including NICE CXone, Genesys Cloud, Zoom Contact Center, Five9, Cisco, Microsoft, Google, or Cognigy. The ideal candidate has a proven track record selling complex technology and services solutions, generating pipeline independently, and navigating multi-stakeholder sales cycles.
VP, Solutions Architecture - Azure TTEC Digital LLCVP, Solutions Architecture - AzureAustin, TXRemote$250,000–$299,000 / yearReporting to the Chief Technology Officer & working remotely or in Austin, TX, this executive will be a key team member in shaping and scaling TTEC Digital''s Azure practice, with a primary focus on data modernization, AI enablement, Microsoft partnership development, and go-to-market enablement & strategy. Experience leading initiatives involving: Data modernization and cloud transformation, Modern data estates and data lake architectures, Azure Data & AI platforms, Data governance and analytics, Azure AI Foundry, Agentic AI, and Power BI solutions.
NewSalesforce Consultant TTEC Digital LLCSalesforce ConsultantAustin, TXRemote$62,000–$72,000 / yearThe role combines functional Salesforce configuration with quality assurance and testing responsibilities, providing broad experience across discovery, design, build, testing, deployment, and user adoption. The Salesforce Consultant supports the design, configuration, testing, and implementation of Salesforce solutions that improve client business processes and customer experiences.