Qualifications You Must Have: A Bachelor's Degree in Information Technology or related field and 8+ years of experience in Information Technology that includes experience in a customer facing role, requirement gathering, designing functional/technical solutions, and providing support, and experience in managing and delivering projects in dynamic organizations; OR Advanced Degree and 5+ years of experience in Information Technology or related field that includes experience in a customer facing role, requirement gathering, designing functional/technical solutions, and providing support, and experience in managing and delivering projects in dynamic organizations. The ideal candidate will be an experienced, highly motivated and mission-driven individual who will engage directly with the operations organization to understand customer requirements, identify, and develop solutions that meet or exceed customers' expectations.