Bachelor’s degree in computer science, Management Information System, Information Technology, or related technical field and 8+ years of hands on hands-on experience developing and configuring Microsoft Dynamics 365 Customer Engagement (CE); OR an Advanced degree in computer science, Information Technology, Data Science, or a related technical field and 5+ years of hands-on experience developing and configuring Microsoft Dynamics 365 Customer Engagement (CE). Ability to envision and document infrastructure and system design specifications via architecture design diagrams, entity relationship diagrams, wireframes and other visual documentation for consumption by both the Digital Technology team and customer stakeholders.