Cross-Functional Escalation & Technical Triage: Partner with Provisioning, Engineering, and Support to resolve complex configuration or workflow-rooted roadblocks, while equipping Customer Success with the technical clarity needed to drive long-term platform health. Required Skills: High School diploma, Bachelor's Degree, 3+ years of experience in one of the following: Public Safety, Business Analysis, Field Service, CAD (Computer Aided Dispatch), Records Management Systems (RMS), and/or Jail Applications.