Job Summary: In addition to the responsibilities listed above, this position is also responsible for orchestrating meetings with internal and external stakeholders to inform, plan, and problem-solve related to assigned accounts; making frequent contact with outside stakeholders in service of fulfilling facetime requirements; resolving complex customer service issues, and coordinating any necessary changes with appropriate internal functional areas; negotiating complex agreements with personnel in the broader organization related to accounts assigned regarding timelines, deliverables, and accountabilities in order to provide exemplary customer service; resolving or escalating customer experience and financial risks and applying complex prevention and/or mitigation strategies; using judgment and discretion to lead the resolution of billing and eligibility issues; preparing executive-level case review documents; executing custom performance guarantees, custom contracts, and complex Requests for Proposal (RFPs), including coordinating the necessary internal resources to do so; and delivering full suite of reports in collaboration with Account Manager. Contributes to the execution of sales and renewals by: collaborating across teams to complete the RFR process for moderately complex accounts, following established timelines and best practices; facilitating moderately complex sales and renewals including administration, negotiations, and presentations and rate product and benefit/service validation; coordinating tasks across teams to ensure that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals; and creating and capitalizing on cross-sell and upsell opportunities to increase growth and retention.