Grounded in customer understanding, behavioral data, experimentation, and business insights, drive continuous improvement across discovery, engagement, ecommerce, and conversion-reducing friction, testing new ideas, and creating differentiated experiences that deliver value for customers and the business. As the Director, Web Experience Design, you will: Set the vision for Cengage's web experience, establishing a clear UX/UI strategy for how our websites help customers discover, understand, evaluate, purchase, and engage with Cengage products and services.