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Pay Type: SalaryDepartment: Nurse PractitionersSupervisor: Psychiatrists, Nurse Practitioner SupervisorsSupervisees: NoneEmployment Status: Full Time Exemption Status: Exempt W-2Work Environment: Remote or Hybrid Option if desired & located in the NYC AreaWork ScheduleWe collaborate with each provider to determine a mutually beneficial and sustainable schedule. Location Eligibility: At this time, we are only able to consider applicants whose primary residence is in one of the following states within the United States of America: Connecticut, Florida, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas.

YEAR

<div class="content-intro"><h2 style="line-height:1"><strong>Get to Know Rivia Mind</strong></h2><p style="line-height:1"><em>At Rivia Mind, we believe great mental health care begins with a human connection.</em></p><p style="line-height:1"><strong>Where We Are:</strong>We are a psychiatrist-owned mental health practice rooted in New York City, serving individuals across <strong>New York, New Jersey, Connecticut, Florida, and Massachusetts</strong> through both <strong>virtual</strong> and <strong>hybrid</strong> appointments.</p><p style="line-height:1"><strong>How We Support:</strong>With a <strong>360° view of each individual</strong>, we provide compassionate, science-based care that honors the full complexity of a person's biology, psychology, and life circumstances. We go beyond symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical integrity. We bring a <strong>high-touch, human-centered approach</strong> to every aspect of care, from clinical treatment to operational coordination.<em><a href="https://riviamind.com/services-specialties/" rel="nofollow noopener noreferrer" target="_blank"><strong>Click Here</strong></a>to learn more about our services. </em></p><p style="line-height:1"><strong>Thrive Together: </strong> Our shared <strong>North Star</strong>unites us to provide the best patient experience. </p><p style="line-height:1">At Rivia Mind, we cultivate a <strong>collegial culture</strong> rooted in:</p><ul><li style="color:rgb( 0 , 0 , 0 );font-size:10pt;line-height:1">A foundation of <strong>shared values</strong> and <strong>reciprocal support</strong></li><li style="color:rgb( 0 , 0 , 0 );font-size:10pt;line-height:1">A mindset of <strong>curiosity, learning, and growth</strong></li><li style="color:rgb( 0 , 0 , 0 );font-size:10pt;line-height:1">A spirit of <strong>warmth, openness, and authentic connection</strong></li></ul><p style="line-height:1">Together, we turn challenges into opportunities, and every team member helps shape the future of care at Rivia Mind.</p></div><p style="line-height:1"><strong>Job Summary</strong></p><p style="line-height:1.5"><strong>The Nurse Practitioner provides clinical Psychotherapy and Psychopharmacology services</strong> to patients through a primarily tele-health environment. Supported by collaborating Psychiatrists, Therapists, and Operational teams who assist you with clinical excellence and administrative tasks. </p><p style="line-height:1.5">Our practice leverages clinical experience and a diverse knowledge base to provide quality care and reliable service. This individual will utilize their expertise in Psychotherapy modalities (i.e. CBT, MI, DBT, etc.) and Medication Management to provide access to reliable, quality care in the communities we serve. </p><p style="line-height:1.5">As an employee at Rivia Mind, you will <strong>collaborate within a dynamic interdisciplinary team to foster continued learning and growth</strong>. All employees at Rivia Mind benefit from working in a diverse group with internal education opportunities and frequent collaboration. </p><ul><li style="line-height:1.5">Participate in Rivia Mind supervision groups, trainings, and attend department and organization meetings, such as:<ul><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt;line-height:1.5">Weekly Group Supervision <ul><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt">Case and peer discussion, knowledge sharing, guidance, etc. </li></ul></li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt;line-height:1.5">Frequent 1:1 Supervisor/Supervisee meetings</li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt;line-height:1.5">Weekly Education Meeting <ul><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt">Case presentations, guest speakers, training, etc. <br/></li></ul></li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt;line-height:1.5">Orientation/Onboarding Training Meetings and Reviews </li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt;line-height:1.5">Psychiatrist-Led Office Hours (optional)</li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt;line-height:1.5">Specialty Supervision Groups (if enrolled)</li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt;line-height:1.5">Quarterly Town Halls</li></ul></li></ul><div style="line-height:1"><strong>Work Location:</strong> Remote (Must reside in NY, NJ, CT, FL, MA, PA, NC, SC, or TX)</div><div style="line-height:1"><strong>Application Window:</strong> Until March 31st, 2026</div><div style="line-height:1"><strong>Anticipated Start Date:</strong> Pending credentialing and business need,  May - August, 2026</div><div style="line-height:1"><strong># of Openings:</strong> 1</div><p style="line-height:1"><strong>Job Responsibilities & Qualifica</strong><strong>tions</strong></p><p style="line-height:1"><strong style="color:rgb( 80 , 84 , 89 );font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt"><em>Responsibilities</em></strong></p><ul><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt;line-height:1.5">Provide excellent quality clinical care on a consistent basis that exemplifies Rivia Mind's culture, values, and guiding principles  </li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt;line-height:1.5">Service and maintain a weekly average standard of 50 patient sessions (25 or 45-minute sessions) <ul><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt">Maintain a consistent weekly patient care schedule in alignment with Rivia Mind's standard productivity expectations. </li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt">Follow Care Model practices that emphasize continuity of care, high-frequency follow-up appointments, and effective calendar management.</li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt">Conduct comprehensive intake evaluations and develop curated patient-centered treatment plans</li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt">Provide appropriate Psychotherapy practices that leverage various modalities (CBT, DBT, motivational interviewing, etc.) with proper Psychopharmacology prescribing practices  </li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt">Appropriately prescribe medication prescriptions & refills, considering the best judgment of the patient's well-being  </li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt">Provide clinical support & counseling to diverse patient populations in a telehealth environment  </li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt">Coach patients on how to manage ongoing health conditions and provide therapy to help patients make positive behavior changes  </li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt">Counsel and provide crisis intervention for patients, including assessment and treatment of emotional and behavioral problems  </li></ul></li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt;line-height:1.5">Comply with clinical standards and adhere to timely and thorough session note documentation</li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt;line-height:1.5">Promote a friendly work culture that encourages a fun, collaborative, and co-learning environment that benefits individuals' well-being, self-improvement and potential</li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt;line-height:1.5">Perform other related role and team function duties as assigned by department and group leaders</li></ul><p style="line-height:1"><strong><em>Qualifications</em></strong></p><p style="line-height:1">Required Education Level: Master's Degree or higher</p><p style="line-height:1">Education Details: Master's in Nursing </p><p style="line-height:1"><strong><em>Licensure/Certification Requirements</em></strong></p><ul><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt;line-height:1">Must have <strong>Connecticut (CT) State Licensure</strong> for the following:<ul><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt">Valid Certified Registered Nurse Practitioner (CRNP) / Advanced Practice Registered Nurse (APRN)</li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt">Valid Registered Nurse (RN) License</li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt">Active DEA License in good standing</li></ul></li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt;line-height:1">PMHNP-BC: Psychiatric Mental Health Nurse Practitioner - Board Certified</li></ul><p style="line-height:1"><strong><em>Additional Qualifications, Skills & Attributes</em></strong></p><ul><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt;line-height:1"><strong>At least one(1) year of post-licensure experience with solid competence in practicing Psychotherapy (CBT, MI, DBT, etc.)</strong></li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt;font-weight:bold;line-height:1"><strong>Experience working with Patients in an Outpatient setting</strong></li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt;font-weight:bold;line-height:1"><strong>Telehealth/telemedicine experience</strong></li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt;line-height:1">Proficient with utilizing diverse technology platforms and systems (Google Suite, company-wide platforms/software and EHR platforms when applicable)</li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt;line-height:1">Intermediate computer skills and technical aptitude required</li></ul><p style="line-height:1"><strong>Benefits</strong></p><div style="line-height:1"><p><strong>Benefits That Support You, Personally and Professionally</strong></p></div><div style="line-height:1"><p>At Rivia Mind, we know that providing exceptional care starts with caring for our team. That's why we offer a comprehensive, thoughtfully designed benefits package that supports your health, financial wellness, growth, and overall well-being—so you can thrive in work and life.</p></div><div style="line-height:1">Learn more <a href="https://riviamind.com/contact-us/life-at-rivia-mind/" rel="nofollow"><strong>here</strong></a>.</div><div><ul><li style="line-height:1;font-size:10pt">3 weeks of front-loaded PTO + 9 paid holidays</li><li style="line-height:1;font-size:10pt">Annual office closure (Dec 25–Jan 1)</li><li style="line-height:1;font-size:10pt">Annual Impact Days for volunteering or professional development</li><li style="line-height:1;font-size:10pt">401(k) with employer match</li><li style="line-height:1;font-size:10pt">Referral bonus potential</li><li style="line-height:1;font-size:10pt">Annual Continuing Education (CE) Stipend +  Flexible Benefit Reimbursement</li><li style="line-height:1;font-size:10pt">Medical, dental, and vision insurance — with EAP and additional wellness programs</li><li style="line-height:1;font-size:10pt">Voluntary benefits, HSA, DCA, FSA (based on plan), transit & parking options</li><li style="line-height:1;font-size:10pt">Bereavement leave (including pet bereavement)</li></ul><p>We're a community of clinicians and care-minded professionals who believe in sustainable practice, personal growth, and compassionate support. Come thrive with us.</p></div><p style="line-height:1"><strong>Compensation & Employment Details</strong></p><div style="line-height:1">Pay Range: $110,000 - $150,000</div><div style="line-height:1"> </div><div style="line-height:1">Our compensation package includes a base salary based on compensable factors. Additionally, clinicians are eligible for quarterly bonuses of up to $2,000 (up to $8,000 annually), awarded based on defined metrics related to clinical excellence and care model performance.</div><div style="line-height:1"> </div><div style="line-height:1">Pay Type: Salary</div><div style="line-height:1">Department: Nurse Practitioners</div><div style="line-height:1">Supervisor: Psychiatrists, Nurse Practitioner Supervisors</div><div style="line-height:1">Supervisees: None</div><div style="line-height:1">Employment Status: Full Time </div><div style="line-height:1">Exemption Status: Exempt W-2</div><div style="line-height:1">Work Environment: Remote or Hybrid Option if desired & located in the NYC Area</div><div style="line-height:1"> </div><div><strong>Work Schedule</strong></div><div style="line-height:1">We collaborate with each provider to determine a mutually beneficial and sustainable schedule. Our focus is to develop a supportive schedule that meets both the needs of our patients and the providers' preferences. Your schedule will be determined with you before starting the role. </div><div style="line-height:1"><ul><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt;line-height:1">Our operating hours are M-F: 8 am to 6 pm, but we do allow a schedule to have a start as early as 7 am, and end as late as 9 pm M-F, and between 9 am - 5 pm Saturday. All Eastern Time Zone. </li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt;line-height:1">Include at least four(4)+ hours within your schedule, which should be after 5 pm on a weekday or have hours on the weekend. </li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt;line-height:1">On-call is not required, but checking and responding to time-sensitive emails on unscheduled days is required unless on PTO.</li><li style="font-family:'helvetica' , 'arial' , sans-serif;font-size:10pt;line-height:1">Having a consistent weekly schedule is necessary, but start and end times per day can be different each day of the week, as a set recurring schedule.</li></ul></div><div style="line-height:1">We appreciate the dedication and care our providers bring to their work and the patients they serve. Occasional flexibility may be needed to accommodate patient needs or support the growth of your caseload, such as scheduling initial consultations, managing urgent concerns, coordinating care with the broader team, and completing other responsibilities.</div><div style="line-height:1"> </div><div style="line-height:1"><strong>Please feel free to discuss this with the recruiter during your first interview to understand the flexibility and requirements further. </strong></div><div class="content-conclusion"><p style="line-height:1"><strong><em>Compensation Determination: </em></strong><em>The pay range listed reflects the minimum and maximum base salary for this role, determined through an internal compensation assessment that considers similar labor markets to our practice across the United States. Actual compensation is influenced by compensable factors such as location, role responsibilities, required skills, relevant experience, qualifications, role level, and applicable credentials. It is uncommon for an individual to be hired at or near the top of the posted range. In addition to base salary, total compensation may include bonuses, commissions, or other incentives depending on the role.</em></p><p style="line-height:1"><strong><em>Location Eligibility:</em></strong><em> At this time, we are only able to consider applicants whose primary residence is in one of the following states within the United States of America: Connecticut, Florida, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas. Because this is not a solely on-site role, your primary residence must remain in one of these approved states. Please note that residing outside of these states—even temporarily—may result in employment eligibility issues, tax implications, or other regulatory concerns. If your location changes or you're based elsewhere, we encourage you to stay connected for future openings. </em></p><p style="line-height:1"><strong><em>Equal Opportunity Employer:  </em></strong><em>Rivia Mind is an Equal Employment Opportunity Employer. It is the policy of Rivia Mind to provide equal employment opportunities without regard to race, color, ancestry, religion, sex, gender identity or expression, pregnancy, age, ethnic or national origin, immigration or citizenship status, hair, weight, height, disability, marital status, veteran status, sexual orientation, genetic information/GINA, political affiliation or activity, or any other protected characteristic under applicable law. It is also the policy of Rivia Mind that qualified individuals with disabilities receive equal opportunity regarding job application procedures, hiring, and all aspects of the employment process. Rivia Mind is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Rivia Mind to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform the essential job functions, and/or to receive other benefits and privileges of employment, please contact us directly.</em></p><p style="line-height:1"><em>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</em></p><p style="line-height:1"><em>Rivia Mind participates in E-Verify to confirm the identity and employment eligibility of newly hired employees. <a href="https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf?utm_source=chatgpt.com" rel="nofollow noopener noreferrer" target="_blank">Right to Work Poster</a>, and <a href="https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf?utm_source=chatgpt.com" rel="nofollow noopener noreferrer" target="_blank">E-Verify Poster</a></em></p><p style="line-height:1"><em>Applicants must be authorized to work in the United States. We are unable to sponsor work visas at this time.</em></p><p style="line-height:1"><em>This is in accordance with applicable federal, state, and local laws, including Title VII of the Civil Rights Act, the Americans with Disabilities Act, the Age Discrimination in Employment Act, and the Genetic Information Nondiscrimination Act.</em></p><p style="line-height:1"><strong><em>If you need assistance or accommodation due to a disability during the application process, please contact our Talent Acquisition team at talentacquisition@riviamind.com.</em></strong></p></div>

Rivia Mind - Mental Healthcare

(Remote) Connecticut Licensed Psychiatric Mental Health Nurse Practitioner - PMHNP

Administrative Skills

Advanced Practice Registered Nurse (APRN)

Biology

Calendar Management

Clinical Medicine

Clinical Nursing

Clinical Practices/Protocols

Clinical Support

Coaching

Computer Skills

Computer-Based Training (CBT)

Crisis Intervention

Documentation

Equal Employment Opportunity (EEO)

Genetics

Healthcare

Healthcare Quality

Knowledge Base

Legal

Medical Record System

Medications

Metrics

Nurse Practitioner

Nurse Practitioner Psychiatry

Nursing

Onboarding

Outpatient Care

Patient Assessment

Patient Care

Patient Education

Performance Modeling

Prescription Drugs

Psychiatry and Mental Health

Psychology

Psychopharmacology

Psychotherapy

Registered Nurse (RN)

Schedule Development

Team Lead/Manager

Team Player

Telehealth

Time Management

Treatment Plan

United States Drug Enforcement Agency (DEA)

Volunteer Management

GreenHouseAPI

Paid Sick Days

Parking

Performance Bonus

Prescription Drug Coverage

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Employee Events

Retirement / Pension Plans

Tuition Reimbursement

Work From Home

Game Rooms

Life Insurance

Merchandise Discounts

On Site Cafeteria

ADAPTED_NOW

Webcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

<div title=""><strong>Licensed Property & Casualty Insurance Agent - Remote USA</strong></div><div title=""><p>Your potential has a place here with TTEC’s award-winning employment experience. As a <strong>Licensed Property & Casualty Insurance Agent working remotely</strong>, you’ll be a part of bringing humanity to business. #experienceTTEC</p><p>Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!</p><p>Our TTEC Remote CX team has 36 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT, or outside of the United States. Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, D.C. will be considered only based on special business need.</p><p><strong>What You’ll be Doing </strong></p><p>Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. </p><p><strong>During a Typical Day, You’ll </strong></p><ul><li>Answer incoming communications from customers </li><li>Conduct research to provide answers for customers to resolve their issues </li><li>Some upselling of products or services to existing customers may be required </li></ul><p><strong>What You Bring to the Role </strong></p><ul><li>Active Property and Casualty License   </li><li>6 months or more of customer service experience</li><li>Recognize, apply, and clearly explain your product or service knowledge while maintaining integrity in protecting members’ privacy (just as you would expect if it were your own information being shared) </li><li>Computer experience </li><li>High speed internet (> 25 mbps) </li><li>While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) </li><li>Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in </li></ul><p><strong>What You Can Expect </strong></p><ul><li>Continuing education paid for by TTEC  </li><li>Supportive of your career and professional development </li><li>An inclusive culture and community minded organization where giving back is encouraged </li><li>A global team of curious lifelong learners guided by our company values </li><li>Base pay of $20.50 per hour plus performance bonus opportunities </li><li>And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. </li></ul><p>Visit <a rel="" target="">https://www.ttecjobs.com/en/us-employee-benefits</a> for more information.</p><p><strong>A Bit More About Your Role </strong></p><p>We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor‑led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way. </p><p>You'll report to Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team. </p><p><strong>About TTEC </strong></p><p>TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.</p><p>TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.</p><p>Job _Customer Care Representative</p></div><div title=""><p>Your potential has a place here with TTEC’s award-winning employment experience. As a <strong>Licensed Property & Casualty Insurance Agent working remotely</strong>, you’ll be a part of bringing humanity to business. #experienceTTEC</p><p>Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!</p><p>Our TTEC Remote CX team has 36 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT, or outside of the United States. Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, D.C. will be considered only based on special business need.</p><p><strong>What You’ll be Doing </strong></p><p>Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. </p><p><strong>During a Typical Day, You’ll </strong></p><ul><li>Answer incoming communications from customers </li><li>Conduct research to provide answers for customers to resolve their issues </li><li>Some upselling of products or services to existing customers may be required </li></ul><p><strong>What You Bring to the Role </strong></p><ul><li>Active Property and Casualty License   </li><li>6 months or more of customer service experience</li><li>Recognize, apply, and clearly explain your product or service knowledge while maintaining integrity in protecting members’ privacy (just as you would expect if it were your own information being shared) </li><li>Computer experience </li><li>High speed internet (> 25 mbps) </li><li>While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) </li><li>Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in </li></ul><p><strong>What You Can Expect </strong></p><ul><li>Continuing education paid for by TTEC  </li><li>Supportive of your career and professional development </li><li>An inclusive culture and community minded organization where giving back is encouraged </li><li>A global team of curious lifelong learners guided by our company values </li><li>Base pay of $20.50 per hour plus performance bonus opportunities </li><li>And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. </li></ul><p>Visit <a rel="" target="">https://www.ttecjobs.com/en/us-employee-benefits</a> for more information.</p><p><strong>A Bit More About Your Role </strong></p><p>We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor‑led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way. </p><p>You'll report to Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team. </p><p><strong>About TTEC </strong></p><p>TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.</p><p>TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.</p><p>Job _Customer Care Representative</p></div><ul><li>Some upselling of products or services to existing customers may be required </li><li><p><strong>What You Bring to the Role </strong></p><ul><li>Active Property and Casualty License   </li><li>6 months or more of customer service experience</li><li>Recognize, apply, and clearly explain your product or service knowledge while maintaining integrity in protecting members’ privacy (just as you would expect if it were your own information being shared) </li><li>Computer experience</li><li>High speed internet (> 25 mbps) </li><li>While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) </li><li>Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in</li></ul><p><strong>What You Can Expect </strong></p><ul><li>Continuing education paid for by TTEC </li><li>Supportive of your career and professional development </li><li>An inclusive culture and community minded organization where giving back is encouraged </li><li>A global team of curious lifelong learners guided by our company values </li><li>Base pay of $20.50 per hour plus performance bonus opportunities </li><li>And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.</li></ul><p>Visit <a rel="" target="">https://www.ttecjobs.com/en/us-employee-benefits</a> for more information.</p><p><strong>A Bit More About Your Role </strong></p><p>We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor‑led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way. </p><p>You'll report to Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team. </p><p><strong>About TTEC </strong></p><p>TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.</p><p>TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.</p><p>Job _Customer Care Representative</p></li></ul>

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.

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