Required direct experience supporting and liaising between the client facing teams and Technology and operational delivery teams - "Power User" Salesforce CRM Experience and ability to assist End-Users with UAT and Hypercare - Salesforce Reporting Experience, with ability to build out Dashboards and Operational reports as required - Data Mapping and Migration Experience - Experience working with offshore & near-shore MSP and Contractors - Extensive understanding of operational workflows and CRM to support Program build and Enhancement, and ability to identify process improvement opportunities - Expertise in Sales and Training presentations for varied size audiences, intimate groups and online presentations - Ability to work across multiple ops groups such as Training, TC Script, Business Solutions, Telecom, Data Analytics/Reporting and IT - Advanced proficiency with MS Excel, Visio and PPT required Why Work for Valeris? Mngr/AD, Process Design & Deployment Researches, analyzes, and recommends improvements to business and system business processes in order to improve overall organization performance; Studies operational and performance data to identify trends and opportunities for improvement; Develops project plans, communicates changes and may provide training to impacted business units as necessary - Bachelor's degree and 8+ years of service-related experience in project/operations management, customer service, or training - Extensive knowledge of HUB Operations, inclusive of Nursing, Reimbursement and PAP experience.