OTHER

FEED

You will develop strong partnerships with designated Territory Managers to deliver comprehensive and compelling messaging, lead interactive pre-sales discovery meetings, and analyze customers' current technology environments, architectures, operational requirements, and business needs. In this role, you will communicate Ivanti's solutions value proposition to Federal prospects and customers, helping executive and technology leaders across the federal government and DoW understand the capabilities and mission value of Ivanti technology and cyber solutions.

Who We Are? Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions - helping organizations reduce risks and costs associated with managing their IT environment. The Ivanti Entreprise Service Management (ESM) IT Service Management platform combines ITIL process, support and delivery to provide a flexible, intuitive and self-managing application in the cloud and on-premise. Our Culture: Teamwork is intrinsic to what we do and why we do it. We are accountable to each other - and support one another. We provide opportunities to grow, learn, add value and thrive - while also achieving new levels of performance. We treat all with appreciation, dignity, and respect. It is through diverse and inclusive hiring, decision-making, and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers. What Will You Do? The Senior Sales Engineer (SE) for Federal, based in the Washington, DC region, will be responsible for helping drive market success for the Ivanti Federal team. In this role, you will communicate Ivanti's solutions value proposition to Federal prospects and customers, helping executive and technology leaders across the federal government and DoW understand the capabilities and mission value of Ivanti technology and cyber solutions. You will develop strong partnerships with designated Territory Managers to deliver comprehensive and compelling messaging, lead interactive pre-sales discovery meetings, and analyze customers' current technology environments, architectures, operational requirements, and business needs. You will also own deep-dive technical discussions and translate customer requirements into tailored presentations and/or product demonstrations aligned to each agency's mission objectives. <ul><li>Lead the technical pre-sales engineering process working closely with Federal Account Executives. Focuses on large or complex technology sales opportunities that need creative and complex solutions. Develop and deliver outstanding Ivanti presentations and product demonstrations. Leads any and all aspects of the technical sales process - from initial discovery to close Advises internal and external clients on overall federal specific technology requirements and technology architecture</li></ul>What Do You Need to be Successful? <ul><li>Pre-Sales Engineering or Systems Engineering experience with Mobile Device Management, Endpoint Management, VPN/Network Security, Service & Asset Management Software, or Patch Management technologies</li><li>Partner with the regional sales team to develop strategic and technical account and territory plans.</li><li>Technology consulting experience in Federal Civilian, DoD/DoW, or Federal Systems Integrator (FSI) markets</li><li>Customer engagement - Must meet with potential customers to understand their endpoint, cybersecurity and service management needs, challenges, and infrastructure, ensuring that our solutions are the perfect fit for them.</li><li>Product demonstrations - Provide live demos and proof of value for our technology and cyber solutions, tailoring each demo to the specific needs and concerns of the potential customer.</li><li>Hands on experience implementing solutions in complex government environments</li><li>Knowledge of systems architecture</li><li>Project Management skills</li></ul>Why Ivanti? • Friendly flexible working model: Empower excellence whether you're at home or in the office and support work-life balance. • Competitive compensation & total rewards: Including health, wellness, and financial plans tailored for you and your family. • Global, diverse teams: Collaborate with talented people from 23+ countries. • Learning & development: Grow your skills with access to best-in-class learning tools and programs. • Equity & belonging: We value every voice. Your story helps inform our solutions for a changing world. What drives us: Ivanti's mission is to elevate human potential within organizations by managing, protecting and automating technology for continuous innovation. It is through diverse and inclusive hiring, decision-making, and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers. To learn more about Ivanti's Mission and Core Values Inclusion at Ivanti: Ivanti is proud to be an Equal Opportunity Employer. We're committed to building a diverse team and fostering an i

Ivanti

Senior Sales Engineer - Federal (Remote in Virginia/Washington D.C./Maryland)

Analysis Skills

Asset Management

Asset Management Software

Cloud Applications

Consulting

Cost Control

Engineering

Federal Government

Financial Planning

Government

IT Service Management (ITSM)

ITIL (IT Infrastructure Library)

Information Technology & Information Systems

Internet Security

Management of Information Systems/Technology (MIS)

Mobile Devices

Network Security

Pre-Sales

Presentation/Verbal Skills

Product Demonstration

Project/Program Management

Relocation Services

Risk Management

Sales Management

Sales/Support Engineering (SE)

Security Monitoring

Software Patches

Strategic Accounts

Strategic Planning

System Architecture

System Integration (SI)

Systems Engineering

Team Player

Technical Leadership

Technical Sales

Technical Strategy

Technology Sales

Territory Development

Territory Management

United States Department of Defense (DoD)

VPN (Virtual Private Network)

eCommerce Sales

Broadbean

UNKNOWN

Overview:
CVP is seeking Medical Support Assistants to join our team in support of our Nation's Veterans at the Salt Lake City VA Health Care System (SLCHCS) in Salt Lake City, UT. These are full-time remote positions based in Summit County, Utah supporting both the Health Administration Service (HAS) and the Office of Community Care (OCC) departments. Working hours are Monday – Friday, 8:00 AM – 4:30 PM (8-hour shifts), excluding federal holidays. This role is primarily remote but may call for on-site training and support as needed. As an Medical Support Assistant, you will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care. 

Responsibilities:
<ul style="margin-top: 0in;"><li>Serve as the designated MSA scheduler and receptionist responsible for the performance and coordination of appointment scheduling in accordance with VHA Directive 1230, Outpatient Scheduling Processes and Procedures</li><li>Work collaboratively with the Supervisor/Lead Scheduler and scheduling team to ensure all schedulers and receptionists are competent and represent the VA in a positive, proactive manner</li><li>Perform appointment scheduling, tracking, and pre- and post-appointment contacts as required, ensuring Veterans are scheduled within VA guidelines</li><li>Coordinate and authorize Veteran care with community providers for services the VA does not supply or cannot supply in a timely manner</li><li>Communicate with internal medical providers on rules and regulations for VA Community Care and advise on appropriate processes</li><li>Process community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) and other systems as needed</li><li>Screen and receive phone calls in a courteous and timely manner; answer the phone within 5 rings and follow appropriate telephone etiquette</li><li>Respond to telephone inquiries regarding the delivery of services, listening attentively and confirming understanding before transferring calls</li><li>Validate and update patient demographic information on a continuous basis, including phone number, address, next of kin, emergency contact, and insurance information</li><li>Ensure all necessary health and administrative information from received records is processed and integrated into the Computerized Patient Record System (CPRS) and Veterans Health Information Systems and Technology Architecture (VistA)</li><li>Maintain proficiency and daily use of VA software systems including CPRS, ISS, VistA, CTM, PCI, HSRM, PPMS, and Microsoft Office Suite (Word, Excel, Outlook, and Teams)</li><li>Update no-shows within 24 hours of appointment; monitor incoming and outgoing faxes and mail in accordance with HIPAA standards</li><li>Maintain National clinic profile management, completing grid access requests in a timely manner for both opening and closing availability</li><li>Review and use data from reports to collaborate with team members for patient appointments and communicate scheduling issues to supervisors</li><li>Serve as a Patient Relations Representative; actively listen to feedback and patient concerns and self-resolve patient complaints and co-worker concerns in a tactful, professional manner</li><li>Receive, review, prepare, and ensure correct punctuation, spelling, grammar, format, and style of incoming and outgoing correspondence</li><li>Ensure all patients are identified with two appropriate patient identifiers per policy at all times</li><li>Maintain computer and IT security, and confidentiality of files</li></ul>

Qualifications:
<ul style="margin-top: 0in;"><li>Must be a U.S. Citizen and eligible to successfully undergo a Government-sponsored background investigation (NACI)</li><li>High School Diploma or GED equivalent </li><li>Minimum 6 months of customer service experience</li><li>Oral and written proficiency in English </li><li>Minimum typing speed of 50 words per minute (WPM)</li><li>Basic computer skills required; daily proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams)</li><li>Basic medical terminology knowledge</li><li>No health or physical disability restrictions that would interfere with the performance of assigned duties</li><li>Must be able to work independently, make decisions, and exercise sound judgment with limited direct supervision </li><li>Prior VA scheduling or medical support assistant experience preferred</li><li>Familiarity with HIPAA and Privacy Act requirements preferred</li></ul> Shift<ul style="margin-top: 0in;"><li>Monday – Friday, 8:00 AM – 4:30 PM (8-hour shifts), excluding federal holidays</li></ul> Location<ul style="margin-top: 0in;"><li>Salt Lake City VA Health Care System (SLCHCS) at 500 S Foothill Dr, Salt Lake City, UT 84148 </li><li>*This is a primarily remote position; must live within 50 miles of Salt Lake City VA Medical Center for on-site training and support.*</li></ul>  About CVP CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation. CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment. At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.

Customer Value Partners

Medical Support Assistant (Medical Receptionist)

Background Investigation

Calendar Management

Community Providers

Computer Maintenance

Computer Security

Customer Support/Service

Demographics

Electronic Medical Records

English Language

Fax Machines

Government Funding

HIPAA (Health Insurance Portability and Accountability Act)

Healthcare

Healthcare Administration

Healthcare Providers

High School Diploma

Insurance

Medical Assistance

Medical Office Administration

Medical Records

Medical Terminology

Medical Treatment

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Outpatient Care

Plan Meetings

Policy Development

Problem Solving Skills

Regulations

Resolve Customer Issues

Schedule Development

Service Delivery

Telephone Skills

Time Management

Typing

United States Citizen

Veterans Health Information Systems Technology Architecture (VISTA)

Windows Vista

[AW]-iCims

The MSA is responsible for coordinating patient appointments, managing community care referrals, maintaining patient records, and delivering high-quality customer service to Veterans, families, and VA clinical staff. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​

HOUR

Job Summary:
<h1>Medical Support Assistant (MSA)</h1><h1>Work Schedule</h1><ul><li>Monday – Friday</li><li>8:00 AM – 4:30 PM (Mountain Time)</li><li>Federal holidays excluded</li></ul>Compensation: $19.00/hr plus $5.09 for Health and Wellness Important Work Arrangement:Remote - Must reside within Utah County for this position. While the position is fully remote candidates must still reside witihn 50 miles of the main VAMC in Salt Lake City, UT. 

Primary Responsibilities:
<h1>Position Overview</h1>The Medical Support Assistant (MSA) provides administrative and scheduling support to the Salt Lake City VA Medical Center. The MSA is responsible for coordinating patient appointments, managing community care referrals, maintaining patient records, and delivering high-quality customer service to Veterans, families, and VA clinical staff.This role supports VA healthcare operations by ensuring accurate scheduling, efficient patient communication, and compliance with VA scheduling policies and procedures.

Minimum Qualifications:
<h1>Key Responsibilities</h1><h3>Scheduling and Patient Coordination</h3><ul><li>Schedule and coordinate patient appointments in accordance with VA scheduling policies and VHA Directive 1230.</li><li>Track appointments and conduct pre- and post-appointment communications with patients.</li><li>Monitor scheduling metrics and ensure appointments meet VA timeliness standards.</li><li>Manage recall reminders and scheduling reports to maintain access to care.</li></ul><h3>Patient Support and Communication</h3><ul><li>Answer incoming phone calls and respond to patient inquiries in a courteous and timely manner.</li><li>Provide customer service support to patients, families, VA staff, providers, residents, and contractors.</li><li>Verify and update patient demographic information including contact details, emergency contacts, and insurance.</li></ul><h3>Community Care Coordination</h3><ul><li>Coordinate and authorize Veteran care with community providers when services are not available through VA facilities.</li><li>Process community care consults using HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS).</li><li>Communicate with internal providers regarding VA Community Care policies and procedures.</li></ul><h3>Administrative Support</h3><ul><li>Maintain and update patient records within VA systems including:<ul><li>VistA</li><li>Computerized Patient Record System (CPRS)</li><li>Integrated Scheduling Solution (ISS)</li><li>Patient Check-In (PCI)</li></ul></li><li>Process medical records and ensure proper documentation is integrated into VA systems.</li><li>Monitor incoming faxes, mail, and consult requests in accordance with HIPAA requirements.</li></ul><h3>Operational and Team Support</h3><ul><li>Participate in team huddles and collaborate with scheduling teams and supervisors.</li><li>Ensure compliance with VA scheduling guidelines and performance metrics.</li><li>Support Patient Aligned Care Teams (PACT) and clinic operations.</li></ul>

Desired Qualifications:
<h1>Minimum Qualifications</h1><ul><li>U.S. Citizen</li><li>High School Diploma or GED equivalent</li><li>Minimum 6 months of customer service experience</li><li>Basic knowledge of medical terminology</li><li>Typing speed of 50 words per minute</li><li>Basic computer proficiency, including:<ul><li>Microsoft Word</li><li>Excel</li><li>Outlook</li><li>Microsoft Teams</li></ul></li><li>Strong oral and written English communication skills</li></ul>

About Aptive:
Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​

EEO Statement:
Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

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Senior Sales Engineer - Federal (Remote in Virginia/Washington D.C./Maryland) Ivanti

Medical Support Assistant (Medical Receptionist) Customer Value Partners

Medical Support Assistant (MSA) Aptive

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