Contribute to cross‑functional meetings, working groups, and improvement initiatives as a platform SME.Coordinate with cross‑functional teams on issue trends, user feedback, and opportunities to optimize user experience as a platform SME.Support change management activities by reviewing release notes, validating functionality during updates, and reporting post‑ deployment issues. Understanding of access control concepts, audit requirements, and security best practicesFamiliarity with ITIL principles and service management frameworksPreferred Skills and Experience:Experience supporting enterprise or federal systems.