Principal Systems Specialist, Technical Specialist, Field Service Engineer, Escalation Support, Technical Leadership, Wyatt Technology, MALS, DLS, HPLC, UPLC, LC/MS, Mass Spectrometry, Analytical Instrumentation, Scientific Instrumentation, System Troubleshooting, Root Cause Analysis, Customer Training, Technical Training, Mentoring, Coaching, SME, Knowledge Management, RAG, AI Content Development, Process Improvement, Salesforce, Life Sciences, Pharmaceutical, Biotechnology. The successful candidate will serve as a senior technical resource for complex customer escalations, specialist development, training delivery, process improvement initiatives, and the creation of technical content supporting next-generation service tools, including AI-driven troubleshooting and knowledge management solutions.