Service members as they navigate their employer sponsored healthcare plans by quoting benefits, interpreting plan documents, answering questions regarding claim status and Explanation of Benefit (EOB) documents, and assisting in finding quality care providers. This communication comes from both health plan members and providers and can include, but is not limited to, quotation of benefits, eligibility inquiries, claim status, balance billing situations, member plan education, member physician or facility access issues, and other claim-related billing questions.