The IT Technical Support Supervisor leads daily service desk operations, assigns and balances workload, monitors queue health and service levels, supports complex technical escalations, and coordinates resolution with Systems Engineering, Cybersecurity, networking personnel, application owners, managed service providers, and vendors. The position ensures that incidents and service requests involving Microsoft Windows endpoints, Microsoft 365 Commercial, Microsoft Entra ID and Active Directory, mobile devices, printers, collaboration tools, remote access, business applications, and other enterprise technologies are handled consistently and within established service expectations.