Essential Duties and Responsibilities System & User Support Assist with user account setup, updates, and deactivation across internal systems and platforms Support basic system access requests, permissions, and role assignments Troubleshoot and resolve tier 1 system and application issues Build, modify and maintain Dashboards and widgets Update and work with Report Center reporting for our clients Assist with activities needed for project completion Assist with data Hygiene efforts Build, modify and maintain basic workflows Other duties as needed Documentation & SOP Creation Document workflows, system configurations, and support processes clearly and accurately Assist in developing training guides and reference materials for internal users Project Support Support various projects, including system clean-up, audits, or data validation Assist with process improvement initiatives and automation documentation Administrative & Operational Support Support team initiatives and projects Collaborate with HR, Payroll, Tax, Benefits, and Operations teams as needed Knowledge, Skills, and Abilities Required Qualifications Strong attention to detail and organizational skills Proficiency with Microsoft Office (Excel, Word, Outlook) Ability to document processes clearly and concisely Demonstrate strong written and verbal communication skills, including the ability to follow instructions, ask clarifying questions, and document processes accurately Education & Experience Currently enrolled in an associate or bachelor s degree program Recent graduates (within the last 12 months) will also be considered Coursework or academic projects involving analytics, auditing, process documentation, or business systems preferred Learning Opportunities Hands-on experience supporting enterprise systems in a PEO environment Exposure to HR technology, system operations, and compliance processes Development of technical documentation and process-improvement skills Mentorship from system operations and business leaders Hands-on experience troubleshooting and resolving payroll, billing, tax and accounting discrepancies Physical Demands Physical Read Only The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.