UNKNOWN

FEED

Provide executive oversight and strategic direction for the Managed Services & Technical Operations team, ensuring reliable delivery of hosted and managed environment services, infrastructure health monitoring, patch and release management, and adherence to uptime and SLA commitments for clients on managed or cloud-hosted deployments. The ideal candidate brings deep experience leading support operations for enterprise software products - ideally within utility, municipal, or public sector markets - and has a track record of building high-performing teams, driving client satisfaction, and delivering against financial targets.

Cayenta, a division of Harris; is seeking a Vice President, Support Services who will report directly to the EVP as a senior executive responsible for the strategic leadership and operational excellence of the client support organization.Cayenta serves electric, gas, water, and multi-service utilities across North America with its integrated CIS/ERP platform, and the VP of Support Services plays a pivotal role in ensuring clients realize ongoing value from that investment.The ideal candidate brings deep experience leading support operations for enterprise software products - ideally within utility, municipal, or public sector markets - and has a track record of building high-performing teams, driving client satisfaction, and delivering against financial targets. This individual is a confident communicator, a decisive leader, and a strategic thinker who thrives in a performance-driven environment consistent with Constellation Software's operating philosophy.This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 25-50%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean.Salary:120K - 146KWhat your impact will be:<ul><li>Develop and execute the strategic direction for Cayenta's support services function, ensuring alignment with company goals for client retention, satisfaction, and recurring revenue growth.</li><li>Lead, mentor, and develop a multi-tiered team of support managers, team leads, and analysts across functional areas including helpdesk, tier-2/3 technical support, and client success.</li><li>Drive financial performance of the support department, including accurate multi-million dollar recurring revenue forecasting, OPEX management, and minimizing forecast-to-actuals variance.</li><li>Spearhead annual maintenance and SaaS support pricing initiatives, oversee contract renewals, and implement strategies to monitor and mitigate client attrition.</li><li>Serve as the executive escalation point for critical CIS/ERP incidents, service disruptions, and client relationship issues - ensuring prompt resolution and proactive communication.</li><li>Establish, monitor, and continuously improve KPIs including SLA adherence, first-contact resolution, CSAT scores, ticket aging, and escalation rates.</li><li>Build and enforce support policies, procedures, and documentation standards that scale with client growth and product complexity.</li><li>Partner with Professional Services to ensure smooth transitions from implementation to steady-state support, preserving client confidence and service continuity.</li><li>Collaborate with Sales to support pre-sales activities, instilling confidence in prospective utility clients regarding Cayenta's post-go-live support model.</li><li>Work closely with Product and Development teams to surface systemic issues, advocate for product improvements, and reduce support burden through software quality.</li><li>Champion the adoption of support technologies - including AI-assisted triage, knowledge management systems, and client self-service capabilities - to improve efficiency and experience.</li><li>Provide executive oversight and strategic direction for the Managed Services & Technical Operations team, ensuring reliable delivery of hosted and managed environment services, infrastructure health monitoring, patch and release management, and adherence to uptime and SLA commitments for clients on managed or cloud-hosted deployments.</li><li>Prepare and present regular performance reports and strategic updates to the EVP and executive leadership team.</li><li>Manage the departmental budget with discipline, allocating resources effectively to maintain service levels within financial constraints.</li></ul>What we are looking for:<ul><li>Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field - or equivalent professional experience.</li><li>Minimum of 10 years of progressive experience in customer or technical support roles, including at least 5 years in a senior leadership or executive capacity.</li><li>Proven track record leading support organizations for enterprise software products, including incident management, escalation handling, and SLA governance.</li><li>Demonstrated experience managing departmental P&L, recurring revenue forecasting, and support contract renewals.</li><li>Exceptional interpersonal and communication skills with the ability to navigate complex client relationships and difficult conversations with professionalism.</li><li>Strong analytical capability with a data-driven approach to decision-making and continuous improvement.</li><li>Experience with support platforms, CRM systems, and ticketing tools (e.g., Salesforce, Zendesk, Jira Service Management, or equivalent).</li><li>Ability to lead and motivate geographically distributed teams across multiple time zones.</li></ul>What would make you stand out:<ul><li>Experience supporting utility CIS, ERP, billing, or meter-to-cash software for electric, gas, water, or multi-service utilities.</li><li>Familiarity with AMI integration, utility billing workflows, and regulatory compliance considerations in a utility software context.</li><li>Background working within a Constellation Software or Harris operating company, or equivalent private equity-backed software environment.</li><li>Experience managing support teams serving multiple concurrent product lines or platforms.</li><li>Track record of reducing support ticket volume through proactive client education, knowledge base development, and product feedback loops.</li><li>Strategic insight into the application of AI and automation to improve support workflows - including AI-assisted ticket triage, intelligent knowledge surfacing, and chatbot-based self-service.</li><li>A forward-thinking approach to anticipating client needs and proactively addressing service challenges before they escalate.</li><li>Demonstrated ability to build a culture of accountability, continuous improvement, and genuine client advocacy within a support organization.</li><li>Experience partnering with Sales in a pre-sales capacity, including RFP response support and participation in client demonstrations of support capabilities.</li><li>Comfort operating in a lean, high-accountability environment consistent with a performance-driven software business.</li></ul>What we can offer:<ul><li>3 weeks' vacation and 5 personal days</li><li>Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment</li><li>Employee stock ownership and RRSP/401k matching programs</li><li>Lifestyle rewards</li><li>Remote work and more!</li></ul>About Cayenta:Cayenta is a leading provider of enterprise resource management solutions in the local government, utility and financial industries. Cayenta's products, services and customer relationships provide the foundation for continued innovation and growth.About Harris:Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.#LI-remote

Harris Computer Systems

(Remote) Vice President, Support Services

Actuals

Analysis Skills

Artificial Intelligence (AI)

Atlassian JIRA

Automation

Billing

Budget Management

Business Administration

Cloud Computing

Communication Skills

Computer Science

Continuous Improvement

Conversation Engine

Customer Relations

Customer Relationship Management (CRM) Systems

Customer Retention/Renewal

Customer Satisfaction

Customer Service Operations

Customer Support/Service

Documentation Standards

ERP (Enterprise Resource Planning)

Enterprise Applications

Environmental Management

Finance

Financial Services

Forecasting

Government

Healthcare Software

Help Desk

High Tech Industry

Incident Management

Information Technology & Information Systems

Interpersonal Skills

Knowledge Base

Knowledge Management Systems

Leadership

Local Government

Mentoring

Operational Expenditure (OPEX)

Operational Strategy

Operational Support

Partner Sales

Performance Analysis

Performance Metrics

Philosophy

Pre-Sales

Pricing

Product Demonstration

Professional Services

Profit & Loss Management

Public Safety

Regulatory Compliance

Release Management/Engineering

Request for Proposals (RFP)

Resolve Customer Issues

Resource Management

Revenue Forecasting

Revenue Growth

Sales Prospecting

Sales Support

Salesforce.com

Service Level Agreement (SLA)

Software Administration

Software Patches

Software as a Service (SaaS)

Strategic Planning

Team Lead/Manager

Technical Operations

Technical Support

Willing to Travel

Work From Home

ZenDesk

These estimates are calculated using assumptions regarding number of completed visits per hour, CPT code mix, and utilization of add-on codes (such as 90833) when clinically appropriate and properly documented. Estimated Effective Hourly Earnings*:Earnings between $123 to $168 per hour is based on a 60-minute session assumption that includes a combination of patient visits and hourly equivalent CPT codes.

HOUR

UpLift – Redefining Access to Mental HealthcareAt UpLift, we believe mental health is just as important as physical health — and we're rethinking the mental healthcare model. UpLift is a multi-sided marketplace, applying technology to empower patients to find Therapists and Psychiatric providers covered by their insurance plan. While 1 in 5 Americans struggle with mental health issues, only 40% of this group received care in the last year. At the same time, only 30% of therapists accept insurance. UpLift acts as the bridge between patient, provider, and insurer — empowering patients to find the best care for their needs at a price they can afford.Why Join UpLift<ul><li>Estimated Effective Hourly Earnings*:Earnings between $123 to $168 per hour is based on a 60-minute session assumption that includes a combination of patient visits and hourly equivalent CPT codes.</li><li>Expand access to care: Provide psychiatric services to individuals who otherwise may not have access to mental healthcare.</li><li>Collaborative model: Work hand-in-hand with UpLift's network of licensed therapists to deliver world-class, evidence-based care.</li><li>All-in-one virtual platform: Focus on your patients — UpLift handles credentialing, enrollment, and platform operations.</li><li>Work from anywhere: This role is 100% remote, with care delivered via UpLift's purpose-built telemedicine platform.</li><li>Flexible commitment: Part-time, 1099 contract position</li></ul>What You'll Do<ul><li>Conduct video consultations and message with patients via telemedicine.</li><li>Assess, screen, diagnose, and prescribe medication as clinically appropriate.</li><li>Coordinate treatment planning and care delivery with UpLift's network of therapists.</li><li>Provide empathetic, high-quality care and uphold UpLift's clinical and service standards.</li><li>Share product and workflow feedback with UpLift's engineering and operations teams to help improve care delivery.</li></ul>Who We're Looking For<ul><li>At least one year of experience as a licensed Psychiatrist.</li><li>Active medical license in Maine, in good standing.</li><li>Comfortable prescribing medication when clinically appropriate and permitted by state law.</li><li>Skilled at using online tools and technology to deliver virtual care.</li><li>Previous telemedicine experience is a plus.</li><li>Multiple state licenses and fluency in additional languages are strong advantages.</li></ul>Important to Know<ul><li>This is a part-time, contract (1099) position — not a salaried employee role.</li><li>UpLift will credential and enroll you with multiple health plans to expand access to insured patients.</li><li>All care is delivered remotely through UpLift's telehealth platform.</li><li>All clinical decisions are made independently by licensed providers in accordance with state telehealth laws and professional standards.</li></ul>License/Certification:<ul><li>Medical License </li></ul>Location:<ul><li>Maine (Required)</li><li>Work Location: Remote</li></ul>*Estimated effective hourly earnings are for licensed Psychiatrists in Maine and are illustrative estimates derived from modeled assumptions, not a guaranteed hourly rate, wage, or salary. These estimates are calculated using assumptions regarding number of completed visits per hour, CPT code mix, and utilization of add-on codes (such as 90833) when clinically appropriate and properly documented. Actual earnings vary and are dependent on individual clinical decisions, case mix, scheduling availability, payer reimbursement, licensure, and geographic market factors.

BetterHelp is the largest online counseling platform worldwide. We change the way people get help with facing life's challenges by providing convenient, discreet and affordable access to a licensed therapist. BetterHelp makes professional counseling available anytime, anywhere, through a computer, tablet or smartphone.

BetterHelp

Psychiatrist - (Remote)

Clinical Practices/Protocols

Hardware Virtualization

Health Plan

Healthcare

Identify Issues

Insurance

Medications

Psychiatry and Mental Health

Special Needs

State Laws and Regulations

Team Player

Technical Delivery

Telehealth

Telemedicine

GreenHouseAPI

OTHER

You will be responsible for converting qualified inbound leads, answering incoming sales calls, and advising customers on the best connectivity solutions based on their location and needs. This is a 100% remote, commission-based sales role where you will convert warm inbound leads from customers who already want better internet and networking solutions.

Uncapped Commission | $5,000–$10,000+ per monthInstallPros USA is a national technology installation company helping homes and businesses get fast, reliable connectivity where traditional broadband falls short.We specialize in Starlink satellite internet installation, structured networking, Wi-Fi optimization, and advanced connectivity solutions. Demand is growing rapidly across the United States, and we are expanding our remote sales team to support the volume of inbound customers requesting service.This is a 100% remote, commission-based sales role where you will convert warm inbound leads from customers who already want better internet and networking solutions. No cold calling. No purchased lists. No gimmicks. Just real inbound demand and a proven service.Strong reps consistently earn $5,000+ per month, with top performers exceeding $10,000+ per month. Your earnings are directly tied to performance, and your ability to close determines your income ceiling.Apply here: <a class="external" href="https://salesfloorpros.com/installpros/sell-with-us" rel="nofollow noreferrer noopener" target="_blank">https://salesfloorpros.com/installpros/sell-with-us</a>You will be responsible for converting qualified inbound leads, answering incoming sales calls, and advising customers on the best connectivity solutions based on their location and needs. You will explain Starlink, Wi-Fi networking, and installation options in simple terms customers can understand.You will book installations accurately, manage customer interactions inside our CRM, and follow up with warm inquiries to maximize conversion. You will operate independently while staying aligned with the team and maintaining professional communication standards.This role is ideal for individuals with telecom, broadband, networking, ISP, or technical sales experience. You should be comfortable explaining technical concepts to non-technical customers and confident closing deals over the phone.Candidates should be self-motivated, organized, and comfortable working remotely. This is a performance-driven role best suited for individuals who prefer uncapped earning potential over fixed hourly or salary compensation.Commission ranges from $90 to $150 per completed installation. Realistic earnings are $5,000+ per month, with top performers earning $8,000–$10,000+ per month. There is no cap on earnings, and performance bonuses are available.Apply here: <a class="external" href="https://salesfloorpros.com/installpros/sell-with-us" rel="nofollow noreferrer noopener" target="_blank">https://salesfloorpros.com/installpros/sell-with-us</a>Top-performing reps will have opportunities to advance into senior sales roles, mentor new team members, and move into leadership positions. Management roles are earned based on performance and results, not tenure.InstallPros provides warm inbound leads, a clear sales process, and strong operational support. Demand for Starlink and connectivity solutions continues to grow nationwide, providing consistent opportunity for high-performing sales professionals.This is a fully remote role open only to candidates located within the United States. Telecom, broadband, networking, or technical sales experience is strongly preferred.Apply here: <a class="external" href="https://salesfloorpros.com/installpros/sell-with-us" rel="nofollow noreferrer noopener" target="_blank">https://salesfloorpros.com/installpros/sell-with-us</a>Requirements<ul><li> Experience in telecom, broadband, networking, ISP, or technical sales preferred </li><li> Confident closing sales over the phone </li><li> Ability to explain Starlink and connectivity solutions in simple terms </li><li> Comfortable working 100% commission-based </li><li> Experience using a CRM and managing follow-ups </li><li> Self-motivated and able to work independently in a remote environment </li><li> Must be located in the United States</li></ul>

WebProps.org

Remote Sales Executive - Telecoms & Networking

Broadband

Customer Relationship Management (CRM)

Internet Service Providers

Network Configuration Management

Operations Processes

Organizational Skills

Sales

Sales Closing Skills

Sales Management

Sales Qualification

Satellite Television Installation

Technical Sales

Telephone Skills

Telesales

Wi-Fi

Wireless Communications

Workable

In this impactful position, you will conduct comprehensive, needs-based eligibility assessments for individuals applying for Medicaid-funded personal care services delivered in private homes, adult care settings, or supervised living environments. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

YEAR

Company Overview:
Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Job Summary and Responsibilities:
Acentra Health is seeking a Clinical Social Worker (LCPC/LCSW) (Remote) to join our growing team.  Job Summary:Join Acentra Health as a Clinical Social Worker and play a vital role in strengthening the health and independence of the communities we serve. In this impactful position, you will conduct comprehensive, needs-based eligibility assessments for individuals applying for Medicaid-funded personal care services delivered in private homes, adult care settings, or supervised living environments. As a trusted clinical professional, you will evaluate level-of-care (LOC) criteria to support informed, person-centered determinations that enable individuals to remain in or safely transition back to home and community-based settings. Your clinical judgment and compassionate approach will directly enhance quality of life and promote independence for priority populations. This full-time, remote position supporting the state of Maine offers the opportunity to create meaningful impact within a collaborative, mission-focused organization.  Job Responsibilities<ul><li>Conduct a comprehensive assessment with youth, guardian and treatment team members.</li><li>Conduct assessment to determine whether the beneficiary meets the conditions and criteria using state-approved standardized assessment tool(s) for specific services.</li><li>Ensure services provided on a "needs basis" in quantities appropriate to the Beneficiary's unmet need for services based on the severity of their condition, functioning, physical, or cognitive impairment.</li><li>Ensure the privacy and dignity of individuals receiving assessment is maintained at the highest standards</li><li>Ensure that new, expedited, annual, and change of status assessments are conducted within established timeframes</li><li>Include an interview with family members and informal caregivers </li><li>Attend and actively participate in staff meetings and conduct case consultations/peer reviews/internal auditing as assigned</li><li>Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules</li></ul> 

Qualifications:
<div>Required Qualifications, Knowledge and Experience</div><ul><li>Active and unrestricted Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) license for the state of Maine.</li><li>Graduate from an accredited Master's Degree Program</li><li>Minimum of two years' experience in behavioral/mental healthcare</li><li><div>Minimum of one year of assessment experience</div></li><li><div>Strong clinical assessment and critical thinking skills</div></li><li>Medical record abstracting skills</li></ul><div>Preferred Qualifications</div><ul><li>Knowledge of the organization of medical records and medical terminology</li><li>Excellent verbal and written communication skills</li><li>Ability to work in a team environment</li><li>Flexibility and strong organizational skills</li><li><div>Strong working knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and Teams </div></li></ul>  Why us? We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes. We do this through our people. You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career. Benefits Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more. Compensation The pay range for this position is listed below.  “Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.” Thank You! We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search! <a href="https://acentrahealth-my.sharepoint.com/personal/jayson_miller_acentra_com/Documents/Documents/JD's/Visit%20us%20at%20Acentra.com/careers/" rel="noopener nofollow noreferrer" target="_blank">Visit us at Acentra.com/careers/</a> EEO AA M/F/Vet/Disability Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.  

Pay Range:
USD $67,300.00 - USD $80,000.00 /Yr.

Remote Jobs in Bangor, ME

Resume Resources

Get noticed by top employers!

Remote Jobs in Bangor, ME

(Remote) Vice President, Support Services Harris Computer Systems

Psychiatrist - (Remote) BetterHelp

Remote Sales Executive - Telecoms & Networking WebProps.org

Clinical Social Worker - Remote Acentra Health, LLC

Resume Resources