Representative duties include providing customer service and parts orders assistance to walk and/or call-in customers and the heavy equipment and engine service departments, locating parts and ordering them over the computer, processing all backorders and returns for customers and service department, increasing profits by recognizing potential sales opportunities and capitalizing on them, providing PSSR’s and EMC’s with sales leads, process credit card orders. Provides customer service to establish a positive, cooperative, working relationships with customers by assisting walk and/or call-in customers and internal departments with parts related issues, including ordering parts on the computer, back-ordering parts on the computer, assessing appropriate restocking charges, suggesting associated replacement parts and new product ideas, and providing product support literature.