High school diploma or equivalent (Associate’s degree is a plus)Previous customer service or administrative experience preferredStrong written and verbal communication skillsProficiency in Microsoft Office (Word, Excel, Outlook)Ability to multitask and stay organized in a remote work environmentReliable high-speed internet connection and a quiet workspaceStrong attention to detail and problem-solving skills. Respond to incoming calls, emails, and customer inquiries in a professional and timely mannerSchedule service appointments and coordinate with field techniciansMaintain and update customer records, service logs, and internal systemsPrepare invoices, quotes, and basic reportsFollow up with customers regarding service completion and satisfactionPerform data entry and general administrative support tasksResolve customer concerns and escalate issues when necessary.