In partnership with OMS Operation Lead, drive platform reliability and operational excellence through monitoring, incident and problem management, root-cause analysis, performance tuning, capacity planning, disaster recovery to ensure business continuity, Oversee integrations between IBM Sterling OMS and integrated systems such as ERP, eCommerce, marketplace, point-of-sale, warehouse management,, payment,, fraud, tax, and data platforms, partnering closely with Architecture, Integration, Infrastructure, Security, and Data teams. Reporting to the Senior Director, Order Management Systems & Retail Allocation within the Global Information Technology organization, this role translates business priorities into scalable OMS solutions, partners with platform engineering and architecture to ensures platform reliability and operational excellence, and partners with internal teams, vendors, and strategic partners to drive business outcomes and support omnichannel growth.