Monitor and maintain the performance of applications; Troubleshoot and resolve any technical issues or system errors; Collaborate with developers to implement fixes and enhancements; Document processes and procedures for future reference; Provide training and support to end-users on application functionality; Participate in the testing and deployment of new applications or updates; Ensure compliance with security and data protection policies. Agile Methodology, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, ITIL Framework, ITIL Practices, Microsoft Access VBA, Personal Effectiveness, Process Automations, Release Management, Robotic Process Automation, Storytelling, Technical Support, Unix Shell Scripting.