What you will be doing:Manage a portfolio of active briefs across one ormore businessunits — from brief intake through delivery — ensuring all projects are tracked, resourced, and delivered to agreed SLAsBuild strong working relationshipswith marketingstakeholders, acting as a responsive, knowledgeable, and proactive day-to-day contactWork within OMG to raise, track, and close briefs;maintainup-to-date project status information and support proactive alerting on potential bottlenecksPartner with Integrated Project Managers (Mexico City) to coordinate production milestones, manage dependencies, and ensure seamless cross-location deliverySupport the preparation of weekly status reports and QBR documentation under the guidance of the Business DirectorManage stakeholder expectations around timelines, creative scope, and delivery — communicating clearly, proactively, and without jargonReview briefs for completeness and clarity before routing to the creative and production team; escalate ambiguities promptlyTrack and flag scope changes, version control issues, or resourcing risks to the Business Director and Program DirectorContribute to the studio's insider culture: present, curious, and deeply engaged withuniversitybrands, programs, and prioritiesWhat you need to be great in this role:Experience in an account management, client services, or project management role in a creative, marketing, or content production environmentStrongorganizationalskills and the ability to manage multiple concurrent workstreams without losing detail or momentumClear, confident written and verbal communication skills — comfortable with direct client interaction at marketing manager and director levelA proactive, solutions-first working style; you flag problems early and come with a suggested path forwardFamiliarity with project management or workflow systems (OMG, Workfront, Asana, or similar)An understanding of creative production workflows — briefing, resourcing, review, and delivery — in a multi-channel content environmentInterest in or familiarity with higher education or healthcare marketing is a plusComfort working across a multi-location team and collaborating remotely with nearshore colleagues in Mexico CityCuriosity about how AI tools can enhance account management and creative production workflowsWillingness to developproficiencywith Pencil and OMG's AI-assist features as part of ongoing studio developmentAgentic mindset: ability to break down complex multi-brief workloads into clear, manageable prioritiesAt the time of this posting, the base salary for this position may range from$97,750.00to$109,250.00 USD.Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. Based in Minneapolis, MN you'll be part of a three-person Account Management team supporting the Business Director in delivering a seamless, high-volume content production operation across our client's organization.