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ADAPTED_NOW

Trainer

Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

ACTIVE

Description & Requirements This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers. Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.*To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance (including credit).Learn and execute the training for the TRICARE program staff. Ensure staff maintain competency and deliver superior customer service in support of the platform. Provide technical expertise and training on all alternate digital platforms needed to perform their job.Essential Duties and Responsibilities: - Support the design, development, and distribution of training programs and materials. - Conduct, plan, and coordinate training to a variety of audiences. - Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations. - Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data. - Maintain records of training activities, participant progress, and program effectiveness. - Provide production floor support and answer questions.- Identify performance issues, provide corrective action, and suggest termination for staff not meeting performance criteria in the training class - Supervise and report on progress of trainees and during training period and nesting - Provide follow-up coaching about job performance and quality assurance to new employees after training, as needed- Show success in a training or classroom setting sensitively dealing with various learning styles - Conduct Supervisor and Leadership classes for managers, supervisors, and support personnel and ensure all have knowledge of any operational changes - Take calls and act as roaming Supervisor during All-Hands situations - Required to work hours outside of normal business hours when needed, to meet training or program needs - Remain current with program requirements - Follows SOPs (Standard Operating Procedures) for the training component of the program - Comply with HIPAA (Health Insurance Portability and Accountability) privacy rulesSkills:- Strong interpersonal skills with the ability to build relationships at all levels - Proactive, self-starter and the ability to work well in a team environment with enthusiasm about training and employee development - Detail-oriented with good organizational skills and capable of effectively prioritizing and multi-tasking- Advanced written and oral communication skills with excellent presentation and public speaking skills. - Advanced reading and comprehension abilities- Advanced analytical and creative thinking skills Education:Bachelor's degree in education or a related field required, or equivalent combination of education, and/or 3+ years of leadership and/or training experience working in a contact center in lieu of degree Remote Work Requirements- HIPPA compliant workspace- Private and Secure workspace away from others, noise and distractions- Reliable high-speed internet-Ethernet/hard wired Connection (no Wi-Fi or Hotspots)- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)Minimum Requirements: - Ability to obtain US Security Clearance - Must be a US Citizen- Must reside and work in the contiguous US- Flexibility of work schedule to meet the team's training needs, including working holidays when required- Standard hours of operation are Monday-Friday from 8AM-11PM CST- 5 to 7 years' experience in customer service, performance evaluation, and process improvement Minimum Requirements - High School diploma or equivalent required; Bachelor's degree preferred. - 3 years of leadership and/or training experience required. - May have additional training or education in area of specialization.EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Minimum Salary $ 32.45 Maximum Salary $ 33.96 <ul><li/></ul><a href="https://ars2.equest.com/?response_id=1a36eae0fa3f955971fcbbf5f53596d8" rel="nofollow"></a>

MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,

Maximus

Trainer (remote, virtual) TRICARE

equestftpin

Customer Services Representative

The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases. Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Description & Requirements Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.Essential Duties and Responsibilities: - Make outbound calls and emails to military veterans and service members. Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.- Send CAPS via e-mail, FedEx, or USPS express mail.- Document and maintain detailed notes of communication and CAPS information in OMS.- The required schedule for this position is 4AM to 12:30PM CSTPlease note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.Home Office Requirements Using Your Own Equipment- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)- Preferred Windows or Mac (no Chromebooks)- OS for Windows - Windows 10 or newer - OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router- USB plug and play wired headset with a microphone and noise suppression- Private work area and adequate power source- A second monitor is highly recommended for most positions- Must currently and permanently reside in the Continental USHome Office Requirements Using Maximus-Provided Equipment: - Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net) - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router- Private work area and adequate power source - Must currently and permanently reside in the Continental USMinimum Requirements - High School Diploma or equivalent.- 2-4 years of related experience.- Bilingual Spanish is requiredEEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 17.75 Maximum Salary $ 22.35 <ul><li/></ul><a href="https://ars2.equest.com/?response_id=8ab1606c1ef5ecfab10b06fa8c6fb506" rel="nofollow"></a>

International Customer Service Rep (Bilingual Spanish) - Veterans Evaluation Services

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Remote Military Jobs in Burlington, VT

Maximus

Maximus