Military Affairs Contact Center Agent I Liberty UniversityMilitary Affairs Contact Center Agent ILynchburg, VirginiaRemoteServes as a primary contact via phone calls, live chats, and emails for students seeking information regarding their financial aid status Performs proactive outbound calls to provide students with updated information regarding their Financial Aid status Complete SharePoints, follow up with students and work on Special Projects Works effectively as a team member, embracing and fostering LU’s mission Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups. Ability to pass Banner and training tests Ability to demonstrate excellent customer service including accurate and timely support to students and staff Ability to adhere to federal, state, and institutional policy and compliance requirements including confidentiality and recordkeeping requirements Proper phone etiquette and ability to represent the university in a professional manner required Ability to dynamically problem-solve for customers while providing practical information and options Strong organizational skills Excellent computer skills.