Essential FunctionsAssist Release of Information Specialists to resolve issues related to fulfillment of medical records requestsEnsure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release of InformationPerform Data Entry & Quality Control measures for fulfillment of medical records requestsEffectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records requestsResearch and resolve workflow and record issues quickly to minimize delays in turnaroundIdentify and elevate critical and important issues to managementQualificationsMinimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service required, 1 year or more preferredAbility to use internal electronic based record workflow systems such as Bactes in Motion, Record Management, Intranet, Exceptions Management, Word, Excel, Outlook, etc. Attention to detailAbility to work in a fast paced, production oriented environmentHigh level of reliability, productivity and professionalismGood communication skills, both written and oralThe ability to work independently and being productive with little supervisionPhysical RequirementsAbility to sit or stand for long periods of timePhysical ability to lift and carry 25 lbs.