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As an Analytics Consultant at Mosaic, you will provide a range of creative and specialized services in and around Workforce Management (WFM) solutions and are recognized by our clients as a global leader in the market. Designing, configuring, implementing, and supporting high quality Pro WFM Analytics, Data Hub, Healthcare Productivity, Dataviews and Reporting (BIRT, Power BI, etc.) solutions.

Based in Nashville, Tennessee, Mosaic Consulting Group helps businesses of all sizes and across all industries leverage their investment in UKG and SAP Technologies. We are more than a consulting company; we are a highly skilled team delivering value and exceptional service to our clients. Every day we strive to live up to our promise: Make a difference and inspire confidence. Thanks to our commitment to exceptional client service and a thriving team culture, Mosaic has earned recognition on the Inc. 5000 list for four consecutive years, is a certified woman-owned business, and has been certified as a Great Place to Work for five years running. In 2025, we were honored to be named one of the Best Workplaces in Consulting & Professional Services™ and proudly recognized as the 2025 UKG Partner of the Year.Due to our rapid growth, we are looking for a remote Analytics Consultant to join our team. As an Analytics Consultant at Mosaic, you will provide a range of creative and specialized services in and around Workforce Management (WFM) solutions and are recognized by our clients as a global leader in the market.What you’ll do:<ul><li>Providing specialist professional Workforce Management (WFM) and UKG functional consulting services to clients across the retail, manufacturing, S&D, government and healthcare industries.</li><li>Key responsibilities for this role will revolve around leading and supporting our valued clients’ UKG WFM projects. You will work with a broad range of organizational stakeholders to deliver workforce management initiatives.</li><li>Designing, configuring, implementing, and supporting high quality Pro WFM Analytics, Data Hub, Healthcare Productivity, Dataviews and Reporting (BIRT, Power BI, etc.) solutions.</li><li>Evaluating customers’ business needs thus contributing to the overall strategic planning and optimizing of WFM processes and technology.</li><li>Being accountable for defined WFM assignments.</li><li>Working with clients and vendors during positioning, design, configuration, and testing of Pro WFM Analytics solutions.</li><li>Providing ongoing functional support and advice to Mosaic’s client base.</li><li>Identification of incremental process improvement.</li><li>Such other duties that may, from time to time, be assigned </li></ul>What makes you successful: Need to haves:<ul><li>At least 4 years’ career experience as a UKG Analytics consultant</li><li>Direct project experience with UKG Pro WFM Analytics, Data Hub, and Healthcare Productivity</li><li>Experience with Reporting solutions utilizing Data Hub such as Power BI, Tableau, etc. is preferred</li><li>Demonstrated experience delivering successful UKG WFM projects</li><li>Previous experiences to identify, manage and “solution” through project obstacles</li><li>Ability to facilitate complex solution design within the WFM solution space</li><li>Excellent verbal and written communication skills</li><li>Strong analytical skills and a good understanding of information technology concepts and processes</li><li>Flexible ability to work within a team or independently</li><li>Keeping abreast of industry processes and keeping UKG skills up to date</li><li>A drive for high quality successful delivery along with continuous process improvement </li></ul>Nice to haves:<ul><li>A completed bachelor’s degree from an accredited University</li><li>Experience working with UKG Pro WFM </li></ul>How you’ll be measured:<ul><li>Maintaining target utilization rate</li><li>Completion of projects on time and on budget that meet the project’s requirements</li><li>Ability to identify, track, and report to stakeholders on risks and project health</li><li>Demonstrating excellent consulting skills, including relationship building, communication and responsiveness, land & expand awareness, focusing on quality of deliverables, setting and managing expectations, and providing sound recommendations to clients</li><li>Managing day-to-day operational activities, including timekeeping and maintaining your book of business</li></ul> What we offer you:<ul><li>An opportunity to autonomously own your projects and be the driving force through the implementation</li><li>The ability to share your Analytics expertise to build Mosaic’s project management processes and standards</li><li>A competitive salary of $90,000 - $150,000 with bonus potential, and comprehensive benefits and PTO package</li></ul>

Mosaic Consulting Group, LLC

WFM Consultant- UKG Analytics (Remote)

Analysis Skills

Budget Management

Communication Skills

Consulting

Continuous Deployment/Delivery

Customer Support/Service

Customer/Client Research

Government

Healthcare

Information Technology & Information Systems

Manufacturing

Power BI

Presentation/Verbal Skills

Process Development

Process Improvement

Professional Services

Project/Program Management

Retail

Strategic Planning

Tableau

Testing

Time Management

Workforce Management

Writing Skills

OTHER

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

POSITION OVERVIEW:
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  We are seeking a dynamic and Experienced Remote Vice President of BPO Sales to lead our global sales strategy and drive revenue growth. This executive role is ideal for a results-driven leader with a proven track record in BPO sales, client acquisition, and strategic partnerships. Join a fast-growing organization that values innovation, collaboration, and excellence in customer experience. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES:
Key Responsibilities:<ul><li>Develop and execute comprehensive sales strategies to achieve revenue targets.</li><li>Build and manage a high-performing remote sales team across multiple regions.</li><li>Identify and secure new business opportunities in the BPO and call center space.</li><li>Foster long-term relationships with enterprise clients and key stakeholders.</li><li>Collaborate with marketing and operations to align sales initiatives with company goals.</li><li>Analyze market trends and competitor activity to inform strategic decisions.</li><li>Represent the company at industry events, conferences, and client meetings.</li></ul>

CANDIDATE QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: <ul style="margin-top:0in"><li>Bachelor's degree in Business, Marketing, or related field (MBA preferred).</li><li>3+ years of experience in BPO sales, with at least 5 years in a leadership role.</li><li>Proven success in managing remote sales teams and achieving aggressive targets.</li><li>Strong understanding of BPO services, customer service, and outsourcing models.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Experience with CRM tools and sales analytics platforms.</li></ul>

COMPENSATION DETAILS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: <ul style="margin-top:0in"><li>Paid Time Off: Earn PTO and paid holidays to take the time you need.</li><li>Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!</li><li>Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.</li><li>Retirement Savings: Secure your future with retirement savings programs, where available.</li><li>Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.</li><li>Life Insurance: Access life insurance options to safeguard your loved ones.</li><li>Supplemental Insurance: Accident and critical illness insurance</li><li>Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.</li><li>Paid Training: Learn new skills while earning a paycheck.</li><li>Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.</li><li>Casual Dress Code: Be comfortable while you work.</li></ul> Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT:
All MCI Locations<ul style="margin-top:0in"><li style="color:#262626;margin-bottom:0in">Must be authorized to work in the country where the job is based.</li></ul>Subject to the program and location of the position<ul style="margin-top:0in"><li style="color:#262626;margin-bottom:0in">Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.</li><li style="color:#262626;margin-bottom:0in">Must be willing to submit to drug screening.  Job offers are contingent on drug screening results. (Does not apply in Canada)</li></ul>

REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER:
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY):
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.  Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

................:
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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