Duties & Responsibilities: oServe as an Anomali Platform power user; help our customers achieve success with the technology oOwn and drive the customer's adoption lifecycle from onboarding through full production maturity, serving as the single accountable owner of that ourcome oPlan and lead QBRs/EBRs with analyst, director, and CISO level stakeholders, translating technical usage into business value and security outcomes Identify expansion and renewal risk signals from usage data and stakeholder relationships, surfacing them to CSM/AE partners oAddress customer’s technical requests; proactively identify and resolve issues oProvide advice, guidance, and technical know-how to ensure successful usage and adoption oManage customer expectations while holding them accountable oBe your customer’s advocate and internal champion oPromote advocacy oTrack key account metrics; communicate progress to internal and external stakeholders oEngage with the Onboarding Engineers to ensure a smooth transition o Engage with Technical Support to ensure speedy resolution of customer issues o Engage with Engineering to resolve customer reported issues o Partner with Sales to ensure an exceptional customer experience oEngage with Product Management to promote customer feature requests QualificationsSkills and Experience Requirements: Bachelor's degree in Computer Science, Engineering, or a related field. Critical thinker with problem-solving skills; enjoys solving technical and challenging issuesWorks well under pressure with a high tempo of operationsExceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiencesExperience in using tools like Gainsight, SalesForce, and JIRAWilling to travel up to 25% of the time.