Strong basic computer skills, including the ability to: Navigate multiple applications simultaneously Switch efficiently between screens and browser tabs Search an internal Wiki or knowledge base Copy and paste information accurately Upload, download, and locate files Use Microsoft Outlook, Teams, and other Microsoft 365 applications Resolve basic connectivity, audio, and application issues Ability to research, interpret, and apply written healthcare policies and procedures while assisting a member. This position is designed for experienced call center professionals who are comfortable working within structured procedures, navigating multiple computer systems, researching information independently, and meeting closely monitored performance expectations.